“The order was received & shipped promptly, but I should have checked the box before my event, which I didn't do. First, I received an entree, not the appetizer bites, so check your box before you want to serve it; Second, the plastic container holding the food with the option of putting it in the oven, started melting, so I needed to transfer the food to a heatproof container.”
“The seasoned carrots were terrible. I had planned to have them with two different Holiday dinners. Never made it to the 2nd one. Tasteless, tough, and just Blah Blah”
“My food gift was very much enjoyed. I sent the Smoked roasted salmon, lobster bisque, and chocolate lava cakes to a small assisted living facility for a dear friend who loves really good food.
The only problem I had was that they didn't enclose my message and he called MacKenzie business but they couldn't give him any inform who ordered it. Luckily, I called him on Christmas and asked if he received the gift and he said "so you're the one that sent it"!!!”
“My whole family and friends exclaimed over the cookies and pie and cake..it was all delicious and beautifully presented. I was the hero of Christmas goodies..young and old enjoyed everything”
“Gingerbread mansion was extremely damaged upon arrival despite shipping box being pristine. Shrink wrap was way too tight.
Very disappointed - even after refund. Impacted our family celebration.
Will never order again.”
“I had received a Mackenzie catalog in the mail. I ordered several items which we enjoyed. The AuGratin potatoes did not meet our expectations as described. I baked them for the total amount of time and still came out cold and hard. Added another 1/2 hour, still a bit better but still hard potatoes. Other wise the other items ordered were wonderful. I have referred many of my friends to Mackenzie.”
“Our order never arrived and we received no update from Mackenzie until we sent a message asking what happened. Turns out our order was lost in the mail along with other customers orders. Very disappointing”
