“When I baked my salmon florentine according to the package instructions the salmon was overcooked.
Also the green beans and potatoes were overcooked.”
“The gingerbread house did not arrive in a timely fashion and it was difficult trying to track the package. I doubt that I’ll order from this company again.”
“Your online ordering service is defective. I’ve had trouble in the past. But this time I ordered three items, one for each of three friends. I received confirmation of only two orders, so I called and was told that only two orders had been confirmed. So then I went back online and ordered another item for the person whose order had not apparently gone through. In the end, however, this friend received both the first order, which officially did not exist, and the second order. Something is obviously not working here.”
“I ordered a variety of potatoes, sides and desserts. Sizes are Stingy and wouldn’t feed the number of people it claims. Won’t order again because too pricy.”
“I sent the order as a gift. The packaging was a bit smooshed upon arrival and the food was okay. Needed a longer heating time than what the directions instructed. Most likely won't order again.”
“Key Lime Bites were unacceptable. At room temperature they completely disintegrated but no instruction to serve frozen or refrigerated. The petit fours were delicious and fine. The chateaubriand were ordered for employees and were not a great value - too costly for the size of the product.”
“We purchased several items for holiday entertaining from Mackenzie -- as first time customers, and we had looked forward for quite some time to purchasing some items from your catalogue. Sadly, we were disappointed! We ordered the scallops -- puny, and certainly not a portion suitable for 4-6 people. Secondly, we ordered the mini kobe meatloaves --which certainly looked like ordinary (though oblong) meatballs, and certainly nothing special flavor-wise. Thirdly, the bacon lollypops were a hit at a holiday party, though we think we can easily duplicate them ourselves. Lastly, the four sliced Scottish salmon packages was high quality, and we were pleased with that choice. Overall, we don't feel Mackenzie Foods are not worth the hype, and certainly did not measure up to our anticipation!”
“I have loved most everything I have ever ordered but this time I was very disappointed in the appetizer of lobster Mac and cheese . I had ordered them for a party and after heating them when trying to take them out of the container they turned to mush!”
“Some of the dishes were overly seasoned. The mashed potatoes and Mac and cheese were delicious, but the amount provided were very small and in no way enough to provide reasonable portions to 4 people.”
“I have been ordering gift items for relatives from MacKenzie for a while, and thought I would sample some items for myself. Of the four items I ordered, only one was terrific. The other three were less than I expected; I even threw one item out. I would hope that for the price I paid, I would get consistently good food.”
“Was very disappointed with the discrepancy between how the product (penguin oreos) looked in the catalog and the actual product I received especially given the price that was paid. Will mostly likely not order from MacKenzie again.”
“The gift certificate got lost in the mail. You cancelled it & said you were mailing a replacement. So far, it has not been delivered. I understand holiday delays but this is exasperating”
“I ordered $500 of food for the 5th year. This time I was surprised that the onion soup came in some sort of Stouffer’s packaging from the grocery store- it now makes me wonder… why isn’t the survey asking about the onion soup?”
