“I received cheddar and chive rolls for tonight's dinner Upon opening the box the rolls had mold all over them. This's the first time I have had a problem with any of the food I ordered. I'm hesitant to order again through you because of that and the length of time it takes to get the items.”
“When I baked my salmon florentine according to the package instructions the salmon was overcooked.
Also the green beans and potatoes were overcooked.”
“I have repeatedly asked you not to ask me to review and to unsubscribe me - does not work - so here goes. I bought three items Chateaubriand, No Bone Prime Rib (both beefs were fully cooked just reheat) and smoked salmon.
1. The Chateaubriand was very tender - however taste was not like a good quality beef but over spiced or chemical type additive Monosodium glutamate. We had for Christmas dinner once and I threw out leftover.
2. Prime Rib - not so tender consistently - had same over spiced - chemical taste the Chateaubriand did. I tried a piece and could not eat it. My husband finished one piece and we threw out the rest.
3. Smoked salmon - just ok - no better than store bought smoked salmon - however this was very oily and hard to separate. Bought several packages - used two and gave up trying to separate and threw out the other packages.
4. Bought the Asparagus Asiago Spears did not heat up well and dried out - tasteless
4. I had ordered the Chateaubriand as a gift for a friend and her family - they also thought very tender but overspiced and you could taste the spices but not good quality beef as you would be used to in a restaurant.
So a lot of money plus express shipping and would not try anything again. Sorry maybe now you will unsubscribe me and stop bothering me with emails almost daily.”
“I ordered a gift certificate for a niece for Christmas. When she received the gift certificate, she called Mackenzie to order some food. She was told that the gift card number she received was either incorrect or it had not yet been validated and that I had to call Mackenzie to get it straightened out. I called Mackenzie and was told the same thing and was assigned a case number on Dec. 18. On Dec. 18, I received a call from Mackenzie telling me that my niece had to call Mackenzie. I explained that my niece had been told that I needed to call. The Mackenzie person would not talk with me and only wanted my niece's phone number which I reluctantly provided. Mackenzie never called my niece. I called Mackenzie on Dec. 20 and was told it would take another 1 to 2 business days to get this resolved. On Dec. 22, I received a phone call from Mackenzie telling me that Mackenzie had entered the wrong gift card number and everything should now be OK. This was obviously a problem on Mackenzie's part. I received no apology. This is not the type of service that I would expect from Mackenzie. It took 4 business days to "resolve" a problem that was caused by Mackenzie.”
“Horrible the turkey was the wrong one delivered asked for a refund twice & did not get one is stead was offered a discount on my next order as if I would ever order from here again. Never!”
