“I thought I paid for a trundle of Stilton & 2 sides of salmon. My MIL received two doses of salmon & 1/2 wheel of Stilton - which was out of stock when I placed my order. What’s the story?”
“I ordered a variety of potatoes, sides and desserts. Sizes are Stingy and wouldn’t feed the number of people it claims. Won’t order again because too pricy.”
“I sent the order as a gift. The packaging was a bit smooshed upon arrival and the food was okay. Needed a longer heating time than what the directions instructed. Most likely won't order again.”
“I was very impressed with Mackenzie's rapid response when some sort of software issue prevented me from ordering a sale item! Within the day, my order had been confirmed! THAT'S what we call customer service where I'm from... "get it sorted out, now, fret over the details later! Nice job Mackenzie!
Sincerely,
-Richard Rowe
Jacksonville, Illinois”
“The petit fours were lovely and delicious.
I had paid for expedited shipping, and they didn' arrive when I had hoped.
But it is holiday time, so I can understand, even if disappointed.
The product is wonderful!!!!”
“I ordered two red velvet cake rolls. But I received two lemon cake rolls. The customer service person was very nice & helpful - he credited my credit card for the full amount since I did not receive what I ordered.”
“They have enough business to care about current customer's concerns. Called in a concern and was met with,"We don't have any record of your phone call."”
“I ordered 3 appetizers with a cost of $200 in round figures as a gift for my family who were expecting out of town guests for Christmas and they said it was well packed for delivery and delicious.”
“Key Lime Bites were unacceptable. At room temperature they completely disintegrated but no instruction to serve frozen or refrigerated. The petit fours were delicious and fine. The chateaubriand were ordered for employees and were not a great value - too costly for the size of the product.”
