“Everything as expected, except the molten chocolate cakes, see comment there.
But one item is not listed below!!! The Lorraine Breakfast Casserole.
For all items except Molton cakes, and as in past years, your cooking times are way too short. The worst was the breakfast casserole; directions said 40mins, but it took 85mins to heat the middle to firmness. All others are off too, and all significantly, and all too short. This is now expected and a chronic problem with MacKenzie.
Since there is no comment box for the next scale item, if I were to recommend MacK to a person, I would need to qualify the recommendation by saying "gourmet" is not accurate, but it is as good as or better than other online prepared meals companies. Gourmet has become a warning word, as it has no real legal definition so is used by a lot of people. I would also tell them it is very expensive, but not more than other similar companies.”
“I requested that the caviar be delivered on December 21 but instead it was delivered on December 8. Why do you have an option to choose a delivery date if you are not going to abide by it?”
“The gift was fine. I have a complaint about trying to get information about when it would arrive. I waited on the phone for 25 minutes before I talked to an agent, and then I was told she was not customer service, but could just take orders. She then would pass on my question to customer service. Why not have a phone number directly to them? It was exasperating! Good service would not work this way. I did receive the gift card a few days later. I like Mackenzie' products, but not this side of their business.”
“The food was excellent but I haven't actually tried all that I ordered. (Neither has my extended family)
The macaroni cheese casserole and garlic bread rolls are worth a four star record. The quesadillas- well can't really speak to those yet due to personal appliance issues.”
“First time customers. Order came quickly without incident. Ordered 4 different appetizers. 2 big hits, 1 good, and 1 would not order again. Guests who ate the appetizers said they would give Mackenzie a try.”
