“First of all… I didn’t order crab cakes. I ordered lobster rolls.
Sadly, they were a disappointment. There were two pieces of lump lobster and the remainder was shredded pieces.
When thawing, the crust broke off the bread and I was mot able to use it.
Like I said, a disappointment….especially at the price.”
“The entire process of ordering was convenient, any questions were answered promptly, the packages arrived in a timely manner and were well packaged, and the instructions on the package for storage were very clear.”
“We ordered four different soups for use during the recent Christmas Holidays. We received them when we asked for them to be delivered. They arrived chilled in dry ice still frozen solid. When we finally got to use them, the soups were amazing. Tasted as if they had just been made from scratch! We thoroughly enjoyed them and look forward to future orders for more. Thank you MacKenzie for making our holidays great...and super tasty!!”
“Your products are very good. Your packaging and packing are disappointing. The flimsy plastic containers of soup get damaged as they are tossed around in the shipping box. Last two shipments had damaged containers and I had to pick plastic pieces out of my heated soup. The dry ice is necessary and keeps the product frozen but it also makes the plastic containers brittle and are cracked as the box is tossed around during shipment. Better packaging would help.”
“The lamb shanks in the portobello mushroom sauce were fabulous! I will definitely buy that again! I haven’t tried my other items yet, but if they are half as good, I will be thrilled!”
“Excellent customer service! I thought there might have been an issue with a gift card delivery, and when I contacted customer service, they promptly opened a case into the matter and Nancy provided wonderful communication throughout the process. When it turned out that the gift card was delivered to a neighbor of the recipient and returned to the recipient, I contacted customer service again to let them know, and again, Nancy was excellent in helping with that process. Thank you!”
“Our crab claws were amazing. The lobster Mac and cheese bites weren’t very desirable. We found them to be very fishy. Almost none were eaten. I hate throwing food away , but could not bear to eat these leftovers.”
