“The food was good, although the flower cupcakes, while very pretty, did not taste that great. Everything else was super.
The reason I only gave 3 stars was the delivery service. I paid for expedited delivery. First it was coming one day, then another and then it finally arrived on the 3rd day. All the dry ice was melted and some of the food had begun to defrost. You should choose another delivery system. For that reason I will not be ordered from you again.”
Hi Renate, we are so sorry you had issues with delivery. I reached out to our customer service team to look into your issue further. They will be reaching out soon. Thank you for shopping with us!
“We gave the Rabbit Tails as an Easter gift to our hostess. They were excellent and loved by everyone. “Bunny Butts” were served again at the next dinner. Both dinners had only adults as guests!”
“Haven’t tried the Lava cakes yet but was disappointed in the chocolate eggs with the chicks in them. Some of the chicks were so hard my grandson couldn’t even chew them. For what I paid for those the chicks should have been fresh. Needless to say I won’t be offering anything else.”
We’re sorry to hear this item didn’t meet your expectations. We understand your concerns regarding the texture and freshness, especially given the occasion. Your feedback is appreciated and will be shared with our team. Please reach out to our customer service team so they can help with this issue.
Thank you for your feedback—we’re sorry this experience fell short of what you expected. We understand your concerns with both the steak texture and the hot dogs’ flavor, and we appreciate you bringing this to our attention. We’ll share your comments with our team.
“The ordering process was easy and the food was delicious. I appreciate that I received the correct items. Unfortunately I was disappointed when a casserole container was received damaged which surprised me due to being packed in a styrofoam cooler. I was serving for a special meal so didn’t appreciate receiving a cracked container especially after paying extra for shipping for quicker delivery.”
“Sent two orders to family for Easter and one sympathy basket. The beautiful cupcakes were loved and postcard cookies were very much enjoyed. The family that received the huge sympathy basket thought it was wonderful.”
“Mackenzie is my go to for dinner gifts for my family for Christmas, Easter, and birthdays. The food is delicious and my family members always look forward to these wonderful and easy to prepare dinners.”
“Ordered two creamed corn and one green beans order. Appears these catalog items are from
Different companies. Packaged entirely differently. Corn in plastic coated cardboard box. Clear plastic wrap in thin cardboard sealed box. One had broken cracked corner including length of top edge. After cooking picked little black plastic tray pieces out of my serving bowl. Instructions did not include defrosted and frozen. The hostess requested these leftovers.
Beans had a heavier metal tray for baking. All I’m saying on this, is at our friends Easter Feast no one wanted the leftovers.”
Hi Margaret, we source all our items from top vendors, so items can vary. We are sorry these didn't meet your expectations. For the cracked item, please reach out to our customer service team, and they can assist with this issue. Thank you for the feedback, and we will forward the comments to our internal teams.
“Perfectly delivered and wonderful tasting...am surprising my kid sister monthly with your different treats. She is on the East Coast and I am on the West. So she gets totally blown away when one of you goodies show up!”
“Service was great and soups arrived before I expected - they were given to 2 people who were going for surgery so that was nice. I was told by them that the soup was a little to salty and the lobster bisque did not have a lot of flavor.”
Thank you for sharing this thoughtful feedback. We’re glad the soups arrived in time and could be part of supporting two people ahead of surgery. We’re sorry to hear the soups were too salty and that the lobster bisque lacked flavor, and we truly appreciate you bringing this to our attention. We’ll share your comments with our team.
