“This was my third time ordering the Nastalgic cake and the Cinnabuns. . The cake is always a family favorite. It looks cool and always tastes great. This last order there was a problem with the cake . The company made it right immediately after I reached out to customer service. Unfortunately the replacement cake was also unsatisfactory. I reached out again and in the end the company did refund me for the price of the cake and shipping costs. All and all I'm satisfied with the outcome and though I'm disappointed that we didn't have my husbands favorite cake this year I'm happy with the cake and cinnabunns and the customer service I received .”
Hi Barbara,
I’m sorry to hear there was an issue with the replacement cake and that the second cake wasn’t satisfactory. Thanks for letting us know. I’m glad the refund was issued and that you’re overall satisfied with the outcome and the rest of the order.
If you’d like to discuss this further, please contact our support team.
Kind regards,
Team Mackenzie Limited
“I ordered two items from Mackenzie. They both arrived cold but defrosted, as the dry ice had completely evaporated. One of the items was fish and I was not comfortable refreezing it. I responded to the notification that delivery had occurred acknowledging that it had but that I was diappoined in the condition. I received both an e-mail response as well as a telephone call and a replacement of the fish, well frozen, was received. I could not have asked for more.”
“i sent this as a birthday gift. They loved the lobster mac and cheese bites. However, they were disappointed with the chocolate lava cakes. They said they were dry and had no inner gooiness that they would have expected from a lava cake. Nothing was oozy. These cakes were a doozy.”
Hi Evan,
I’m sorry to hear the chocolate lava cakes didn’t meet expectations and were dry with no gooey center. Thanks for letting us know. If you’d like to discuss this further, please contact our support team so we can look into it.
Kind regards,
Team Mackenzie Limited
“We love the products but they need to add more dry ice in the summer. Our last order arrived only partially frozen so we couldn't put it in the freezer for future use. It fell within their 5 day delivery window but fed ex had it on a truck for 2 days in 90 degree weather.”
“I have already informed youall of my reciept of last order. An AI "it" even wrote a note to you.
The box arrived w/o any ice/dry ice etc. couldn't eat the appetiser with milk product in it. get together was a flop.”
Hi Lee,
I’m sorry to hear the delivery didn’t meet expectations—especially the ice/dry ice issue and the milk-containing appetizer. Thanks for letting us know. I have forwarded your information to our customer care team for them to reach out to you.
Kind regards,
Team Mackenzie Limited
“I sent the beautiful cupcakes (my first time ordering) for my sisters birthday and she said they were not only beautiful but delicious. Amazing quality. Thank you and I will definitely order more from your company. Thank you for making her day even more special. Susan P”
“I have lived in arizona now for 10 years. Iam originaly from baltimore, so I thought I would try some cream of crab soup and some maryland crab cakes. The taste was very good the only thing was I thought it could have been more lump of crab in both entrays. Thank you.”
Thank you, Freda. We’re delighted your Mackenzie Limited order was a big hit and that everything was delicious and delivered perfectly.
Kind regards,
Team Mackenzie Limited
Hi Leandra,
I’m sorry to hear the coffee buns didn’t seem fresh. Thanks for letting us know. If you’d like to discuss this further, please contact our support team.
Kind regards,
Team Mackenzie Limited
