Hi there,
Thank you for the wonderful review! We’re thrilled to hear you’ve enjoyed quality food products year after year and that you value the variety we offer.
We appreciate your support and look forward to serving you again soon.
Team Mackenzie Limited
Hi there,
Thank you for the wonderful review! We’re thrilled to hear that every purchase has been delicious and that your orders are delivered timely.
We appreciate your support and look forward to serving you again soon.
Team Mackenzie Limited
Hi there,
Thank you for the wonderful review! We’re glad the selection arrives frozen as expected and that the items consistently meet your expectations for at-home prep.
We look forward to serving you again soon.
Team Mackenzie Limited
Hi there,
Thank you for the kind review! We’re glad you find it absolutely delicious and appreciate your note about price and shipping. We’ll take your feedback into account as we continue to improve.
Thanks for choosing Mackenzie Limited!
Team Mackenzie Limited
“We only just received our order today so we have not had a chance to sample any of it.
The ordering experience and the communications leading up to delivery were great.”
Hi there,
Thank you for your fantastic review! We’re thrilled to hear that the ordering experience and communications leading up to delivery were great.
We hope you enjoy trying the products once they arrive,
Team Mackenzie Limited
“I have ordered from Mackenzie Limited for YEARS and I have never been disappointed! The few times that I have had to call the company, Antoine provides EXCELLENT customer service.”
Hi there,
Thank you for your fantastic review! We’re thrilled to hear that you’ve been a loyal customer for years and that you’ve always been satisfied with your experiences.
We truly appreciate your support and look forward to continuing to meet your expectations!
Team Mackenzie Limited
“My previous experience was outstanding!!
This order was and is a dismal failure!!!
My order was doubled without my permission!!!
My Upgrade card was charged $211 twice! Without my permission!!!
When I received a second order of the original order today I called Mackenzie I got the run around.
I want my money refunded ASAP
If you do not refund my money I will notify the FBI and your Attorney General
I will never do business with you agsin”
Hi,
Thank you for your review! We're glad to hear that the order process was smooth for you. We completely understand the frustration with delivery delays and appreciate your patience. Your tracking information can be found in the order confirmation email.
We’re here to support you, and we hope you enjoy your food very soon!
Team Mackenzie Limited
Hi,
Thank you for your wonderful review! We’re thrilled to hear that everything has been delicious and easy to prepare. Your feedback means a lot to us and inspires our team to keep delivering quality products!
Looking forward to serving you again soon!
Team Mackenzie Limited
Hi there,
Thank you for your review! We understand the excitement of waiting for cakes, especially for a special birthday party. Your cakes are out for delivery today, and your tracking information can be found in the order confirmation email.
Wishing you a fantastic celebration!
Team Mackenzie Limited
“Last year I sent my sister A Gift certificate. The certificate reached her late and her order was also delayed. However, my sister enjoyed the product so much.She requested the same gift this year. Because of the delay time last year I ordered a gift certificate sent to me the beginning of this month. I tried to purchase it online so I could print it with my printer.However that was not an option. I have now received an email indicating my gift card was delivered to me via FedEx on the sixth as it is now the 11th and I still have not received the gift card.I am unhappy and confused. I would never recommend anyone go this route. I don't care how good the product is.Nothing is worth all the angst. I guess tomorrow I will start the process of finding out what has happened to my two hundred dollars”
Hi Jan,
Thank you for taking the time to share your feedback. We’re very sorry for the frustration this has caused and completely understand your concern. All of our gift cards are shipped via USPS, and your order shipped on November 10 as selected.
Delivery typically takes up to 5 business days, so it should be arriving shortly. We appreciate your patience and are happy to assist further if it does not arrive within that timeframe.
Team Mackenzie Limited
Hi,
Thank you for your amazing review! We're so pleased to hear that you had a wonderful experience with us. Your kind words truly brighten our day and motivate us to keep delivering the best!
We can’t wait to welcome you back soon!
Team Mackenzie Limited
Hi there,
Thank you for your fantastic review! We’re delighted to hear that your order arrived on time and was beautifully packed. It’s wonderful to know that you found everything delicious!
We appreciate your support and hope to serve you again soon!
Team Mackenzie Limited
Hi,
Thank you for your positive review! We're excited to hear that you’re having a great experience so far. We can’t wait for you to receive your order and hope it exceeds your expectations!
Team Mackenzie Limited
Hi there,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve always been satisfied with your orders. Your continued support means everything to us!
Looking forward to serving you again soon!
Team Mackenzie Limited
Thank you for your feedback! We're so glad to hear you enjoy our products, but we're truly sorry to hear about your delivery experience with our delivery partners UPS and Fedex.
We appreciate you bringing this to our attention and will be reviewing what went wrong to ensure smoother deliveries moving forward. Someone from our Customer Service team will be reaching out to hear more.
“Only one item of my entire order was above average -- the beignets. The lemon cake was very dry, the quiche was so-so, the bacon was fatty, and the pumpkin roll was dry (delivered in broken container.) Needless to say I won't be spending that much money on any other items from your organization.”
Hi Linda,
Thank you for your honest feedback. We’re glad to hear you enjoyed the beignets, but we sincerely apologize that the other items didn’t meet your expectations. Your comments are important to us, and our customer service team will be reaching out to you.
We appreciate your input and hope you might consider giving us another opportunity to serve you better.
Team Mackenzie Limited
“So pleased to give this gift to someone who could not afford a wonderful Thanksgiving meal. It looks wonderful and was packaged so beautifully! I will be using your company many more times!”
Hi,
Thank you so much for your thoughtful review! We're delighted to hear that you were able to share a special Thanksgiving meal with someone in need. We take pride in our packaging, and we're thrilled that it looked beautiful for your gift.
We look forward to serving you again soon!
Team Mackenzie Limited
Hi there,
Thank you so much for your kind words! We’re so glad to hear you’re thankful for your order. Your support means a lot to us, and we can’t wait to serve you again!
Team Mackenzie Limited
