“I hate that you have soooo much good things to offer. I would love to try most of the catalog, too expensive for me.this was a treat for my coming birthday. Love everything, thank you so very much.”
“I was pleasantly surprised to find Sticky Toffee Pudding in Mackenzie's catalog. Being an Anglophile, I decided to order one to see if it could come close to a traditional English Sticky Toffee Pudding. I was stunned! I ate the whole pudding and ordered two more to share with family. Delicious, nostalgic and also a new tradition! Many thanks! Shipping is so quick, the package stayed frozen in transit. I'm very pleased with Mackenzie's offerings...”
“I was disappointed in the small size of the smoked salmon ring. Wanted it for my vegan family members for Xmas. Now I either have to order another one or find an alternative at the grocery store.”
“Gave this as a gift to my brother. He said the food was great and the servings generous. He definitely would have told me if the food was not good...”
“I was pleased to see the packaging of the food and thought my Thanksgiving would be perfect. I followed the instructions on each package and I am sorry to say what should have taken the max of 2 hours to prepare took me all afternoon. After removing each of the dishes from my oven to find they were not done and still cold in the middle I ended up microwaving each dish to have a dinner served hot. I was extremely disappointed and will never order from you again.”
I am so sorry you had trouble with preparation, the dinner you ordered if prepared from thawed (recommended) is designed to be done in 30-45 minutes. Ovens do vary in terms of temperature, and our apologies if this took longer than intended. Someone from Customer Service will reach out to you directly.
“It was a little expensive but the perfect gift for my grandson who works all different hours, in a cold environment, and really appreciates being able to have a good hot meal”
“I ordered at the last minute and was very concerned about the food's arriving on time. I spoke with customer service, who were helpful and reassuring. Thank you for employing polite and professional humans!”
“Description of product was spot on when it arrived at my house. I was impressed that it shipped and I received it so quickly! It arrived two days earlier than I was told it would.”
“I ordered a strayberry rubarb apple pie. I did not get it. To get one you have to get a claim # and submit it to a shipping insurance company. I never gave permission for shipping insurance...This was for Thanksgiving....I also ordered the honey carrots. That was horrible....”
We er so sorry for this experience, someone from Customer Support has reached out to you. We are so sorry that your initial order was missing the item you ordered, we want to make this right so look for communication from us. I believe our Customer Service agent misunderstood the issue, and for that we are sincerely sorry to have inconvenienced you.
Team Mackenzie Limited
