Thank you, Freda. We’re delighted your Mackenzie Limited order was a big hit and that everything was delicious and delivered perfectly.
Kind regards,
Team Mackenzie Limited
Hi Leandra,
I’m sorry to hear the coffee buns didn’t seem fresh. Thanks for letting us know. If you’d like to discuss this further, please contact our support team.
Kind regards,
Team Mackenzie Limited
“The plastic packages of the chicken and mushroom sauce were cracked and broken when received. Since the product was frozen I was able to pick out the broken pieces. Should not have had to do that!!
Several of the cookes were broken into pieces when received. This was so disappointing as I have order many times from MacKenzie and have never before had a delivery problem. These were sale itms so I am wondering if that was the reason. I love their cranberry upside down cake and will probably order it again in the future.”
Hi Gloria,
I’m sorry to hear your order arrived with cracked packaging and damaged cookies. That’s disappointing, especially since you’ve ordered with us before. We’ll pass your feedback along to the team to help prevent this in the future.
If you’d like to discuss this further, please contact our support team.
Kind regards,
Team Mackenzie Limited
“Ordered gingerbread loaf. I bake, but this was definitely professional level. Loved the spices and tiny pieces of candied ginger in each bite! Light sugar coating delicious!”
“The stuffed Sole was delicious. When cooking I used the lobster butter to baste the fish. Everyone enjoyed it. This keeps the fish moist.
Will order again.”
“The "little hotdogs" were not as good as before. My wife choked on the flakly dough. She could not taste the sauerkraut. We used to love your products. We shared our experienced because we brought the items for a party. We could not and did not serve the hotdogs.”
“PLEASE DO NOT EDIT THIS FOR POSTING!!!
I have ordered a few times from Mackenzie. The items arrive frozen and well-packed with cooking instructions at an understandably-high shipping price. Since every oven seems to differ, I found the suggested cooking times insufficient for mine and have learned to cook longer. The small appetizer bites are disappointing (The mini crabcakes have too much breading v. crab; the bacon-wrapped lobster ends up with undercooked bacon on overcooked lobster, etc.). My first introduction to collard greens was good, and the kids among us loved the lobster mac and cheese. The spinach gruyere gateau was delicious but needed to be heated longer than suggested. I love soft-shelled crabs but now live on the West Coast; so, finding the Mackenzie source for them is great. I simply saute the defrosted and non-battered ones in butter, garlic, white wine, Dijon mustard, etc. We are not red-meat fans but find our own here when indulging for a BBQ. Also, we rarely have desserts but did sample the chocolate-coated cheesecake balls. They were okay; but we prefer simple, plain New York cheesecake with graham-cracker crust. The Belgian waffles were nice for Christmas brunch with fresh fruit and Vermont maple syrup.
When I want lobster, I'll have it shipped from Maine; when I want crab cakes, I'll make them myself with lots of crab and only a tiny bit of panko and egg for binders; when I want salmon, it is readily available in the PNW; when I want turkey, I'll prepare it myself. However, I am still curious about some of the more complicated pastry-encrusted meat and fish dishes and stuffed crown roasts featured by Mackenzie . . .
Heating suggestions: I feel the precooked casserole dishes can be better controlled for full cooking if one slowly microwaves and tests them for heated perfection after baking earlier. When I do use the vegetable bundles, I will also try the microwave which seems to keep vegetables firmer.
Finally, I do think that, for those who want to impress with llimited effort and/or cuisine experience and with adequate financial funds, Mackenzie is a good resource.”
“The strawberry cake was a perfect ending to our July 4th celebration!
Bacon wrapped lobster was good, but to get the bacon crisp, the lobster was a bit dry.”
“I paid, I think it was $12.99 extra in shipping so I could select a delivery date. I selected July 11, part of the order arrived on July 3. It did not last. I love the products at MacKenzie Limited and will order again. I was just very disappointed this time.”
“Customer service saw a problem before it had a chance to ruin my 4th of July appetizer and dessert. I had ordered spinach artichoke poppers and a Lemoncello cake for delivery 2 days prior to 4th. But UPS rescheduled the delivery for 7/3 which meant my delivery would have been completely thawed out. MacKenzie caught the rescheduling and sent me a whole new order that was delivered the day before the 4th. Excellent customer service saved my 4th of July celebration.”
“I had a positive experience with my order to send soups to my son who is very ill- he likes them - doesn’t eat much else. Not cheap but worth the money as it gives him some nourishment.”
“Ordered the short ribs - extremely disappointed. Far from being succulent, it was tough and tasteless. Was looking forward to a gourmet meal, very unhappy.”
