“Fantastic response to thawed out items ordered. Immediate message back to me and a carefully packaged replacement arrived within a couple of days. I couldn’t be more pleased. I have never had a problem with Mackenzie.”
“Everything we have ordered from you has been very easy to prepare and super yummy! I use the overnight delivery option, and have been more than satisfied with the quick shipping. 😀”
“I’ve boughten that cake before. It is delivered in perfect shape and it is soooo delicious . Easy to cut very thin or really big slices . Will buy again”
“Please know that I love to cook and always am sure to buy the finest ingredients..
That said MacKenzie Limited is a true find in that their product line rivals homemade. Clearly the ingredients are the best available. Thank you.”
“While the product itself was delicious I was very disappointed on delivery. When I ordered it said it would arrive Saturday before Mothers Day. I never would have ordered had it not. It did not arrive until the following Tuesday.”
Hi Molly, I’m very sorry the delivery was delayed. That’s not the experience we want, especially around Mother’s Day. We’ll review our delivery timeline to prevent this in the future.
Kind regards,
Team Mackenzie Limited
“We ordered Lobster Mac and Cheese Bites as a special treat for a birthday celebration. The black plastic container in which we were told to bake them was crumbling even before we put it in the oven and, when we took the bites out as directed, almost all of them contained bits and pieces of black plastic. While the taste was excellent, having to eat carefully to avoid the plastic, made the experience not very pleasant.”
Hi Richard, I’m very sorry to hear about the plastic in your Lobster Mac and Cheese Bites. That’s unacceptable. We’ll investigate with our packaging supplier and ensure this doesn’t happen again. We have sent you a replacement order. Please let us know if there are any other concerns.
Kind regards,
Team Mackenzie Limited
“Quality foods, great preparation, packaging and shipping. Sauces and flavors are a delight. My only issues have been with some of the appetizers and some seafood. The exception would be the scallops as gratin, which are mouthwatering delicious.”
“I ordered late relative to Mothers Day and, yet, the delvery arrived right on time a few days before Mother's Day. And the food was uniformally appreciated, witth all guests wanting to know hoow to connecto to Mackenzie, whihc I happily provided.”
Hi Josephine, we’re glad you enjoyed the food, but sorry the portions felt small for the price. We’ll review our portion sizing and pricing to ensure better value.
Kind regards,
Team Mackenzie Limited
