“I think you are a solid option when you're not up for cooking yourself. That said, there are things that are truly special from you, and other items that feel like they were just sent from CostCo. I've learned not to be surprised when I'm expecting "homemade" and I get a box of an item that I might have seen recently at a grocery store.”
“Cake was very delicious, but the strawberry filling was very sparse. I was disappointed with the filling, with more filling the cake would have been a hit with after Easter dinner”
“Fantastic chocolate croissants! I have been craving these since moving to rural America and finally found some that were just as great as I remembered before moving!”
“Terrible- my gift was 9 days late. What should have been delivered by 4/4 was finally delivered on 4/13. Here is the ridiculous tracking: 3/30 Label Created. 3/31 Pkg arrived ups/Daytona Bch, Frl. 9:11p.m.; 11:08pm. departed from Dayona Bch. 4/1 12:47 a.m. Arrive at Facility Jacksonville. Fl. 4/01 5:37 Processing at ups facility Jacksonville. 4/1 9:34 a.m Processing 4/7 12:07 a.m On the way departed from Lathrop, CA. WHAT THE HECK - why did my package get shipped all the way to California for processing??? For goodness sakes.... Who at your original facility is in charge. I'm extremely unhappy with your service. I will never buy from you again. What should have taken 3 days took 13!!!!! I would prefer you reinburse me in full asapl.”
We fully agree that this order was mishandled by UPS. I do note it was shipped on time from our Florida warehouse, from that facility because it was very close to you. Unfortunately we cannot control UPS once they have the package, but we do follow up on rare cases like this. Most of all we are sorry that you were affected by UPS and their mishandling of this package, and I see you were already refunded in full by our team.
“The food taste delicious unfortunately it had 65 saturated fats which made me sick …. Made me sick…. This kind of info is not listed in the catalog…. It would be helpful if an online entry had this info”
Hi Shelia, we are sorry that this item made you sick. The catalog lists the nutritional panel, but on the online product pages, each product page lists the nutritional panel. If you need assistance next time, our customer service or online chat team can help you navigate the process to ensure you find a product that doesn't have the same outcome.
“today, April 14th, 9 days after Easter, the Easter chocolates I ordered for my daughter finally showed up. I paid a premium price for shipping so they would get there on time, but they did not. Please refund my money, not worth the cost.”
Hi Karen, we apologize for the delay with this package. Sometimes packages get held up in transit by the carrier. It looks like our customer service team emailed you a confirmation on 4/15 that they processed your refund, and it could take up to 5 days to appear. Please let our customer service team know if you have any additional issues or questions.
“Our order of frozen pastries was delayed due to the actions of the shipper. When the order arrived, everything had thawed and "glomned" together. Mckenzie promptly replaced the entire shipment, and added a gift for good measure! I was impressed.”
“We have purchased many different dishes from Mackenzie and it never disappoints! The timely delivery, excellent packing to keep the food fresh and frozen, the quality of the food and the deliciousness of the recipes ~ food is spectacular.”
