“The cakes were absolutely delicious! Very moist! I had several guests asked me where I had purchased them. Service was great! The cakes arrived still frozen, packed and dry ice.”
“Very disappointing! How could two Beef Wellingtons baked in the same oven come out so completely different? My husband's was perfectly medium rare and mine was two pieces of overdone "pot roast"! I read all of the reviews and discovered a few more like this one. I can't take a chance on ordering from you again. Please remove me from your mailing list.”
“The food and delivery was fine. You addressed me with a name I sent a gift to in the past. You also mentioned the same name in earlier info you sent me. The person you named had nothing to do with
this transaction. Had this been a gift sent to a business or customer it might have been embassing.
Note: Reference the e-mail you sent me resulting in this response.”
Hi Pamela, I’m sorry for the confusion with the name in the prior message. That had nothing to do with this transaction. We’ll pass your feedback along regarding the reference email to help prevent this in the future.
I am glad to hear that the food and delivery was good!
Kind regards,
Team Mackenzie Limited
“Following Barefoot Contessa's advice to "make 3 and buy the rest" when entertaining MacKenzie is the best source. I order items that are time consuming to make. My family was so complimentery of the crown roast of pork and impressed.”
“Ordered supper and breakfast for a friend and I while her husband was fishing. Had spare ribs, veggie gratins and twice baked potatoes and tiramisu for dessert. Delicious! Very easy to make. For breakfast we had quiche lorraine and bread pudding. Wonderful! Highly recommend this company.”
Hi John, I’m really sorry to hear your experience was awful.
If you’d like us to look into this, please contact our support team and we’ll help.
Kind regards,
Team Mackenzie Limited
“The pastrami style salmon, babka, and pineapple upside down cakes all delicious. The lollipop bacon was less of a hit but good.
Thank you for your products as a treat for us shut-ins.”
“The meal was excellent but my oven caught on fire .,I couldn't use it until I get a new stove..so I had to use microwave to cook the meatloaf comfort meal.month sure that was wise as I have had a bad stomach virus since.msoninwould advise you advertise the fact your meals need an oven ..I chose your meal not realizing I could not properly cook the food. Thank you...and do you have meals that can be microwaved?”
“Easy to order. Received as a gift and where i live unable to enjoy good seafood so really enjoyed the lobster and crab cakes. As a result I sent as a gift so others could also enjoy.”
“Gifted the schnitzel dinner and was told while the portions were appreciated, the pork cutlets were dry and flavorless when prepared as directed. Dessert was good. Recipients relayed they would not order it again.”
Hi Karen,
I’m sorry to hear the schnitzel dinner had dry pork cutlets and that the overall impression wasn’t as you’d hoped. I’m glad the dessert was good, though, and thank you for sharing this feedback so we can pass it along for review.
If you’d like to discuss this further, please contact our support team.
Kind regards,
Team Mackenzie Limited
“My daughter’s favorite desert is Strawberry shortcake. I ordered two of them for her graduation party. Both were gone nearly as fast as I could cut the pieces. Easily the best cake of any kind I’ve ever had and she agreed. Will be ordering more in the future.”
“Tastefully gorgeous cake. Delicious cake, moist, lovely crumb. Nice balance of fresh strawberries in filling, light, fluffy, not too sweet icing and cake.
You bet I'll choose it again to send for those long distance celebrations that I can't attend!”
