Hello,
Thank you for your wonderful review! We're so glad to hear that you found the shopping experience easy with plenty of nice choices.
We can’t wait to serve you again soon!
Team Mackenzie Limited
Hello,
Thank you for your review! We’re so thankful to hear that you find our seafood fantastic. Your support means a lot to us!
We can’t wait to serve you again soon!
Team Mackenzie Limited
Hello,
Thank you so much for your kind words! We're delighted to hear that you love our products and appreciate our service.
We look forward to serving you again soon!
Team Mackenzie Limited
“Very professional. I appreciated the tracking of my order and keeping me updated on it’s whereabouts from start to finish. Delicious product as well.”
Hello there,
Thank you so much for your fantastic review! We're thrilled to hear that you appreciated the tracking updates and enjoy our products.
We look forward to serving you again soon!
Team Mackenzie Limited
Hello,
Thank you for your wonderful review! We're so glad to hear you're excited to indulge in our products again. Your enthusiasm truly brightens our day!
We can't wait to serve you again soon!
Team Mackenzie Limited
Good morning,
Thank you so much for your great review! We’re thrilled to hear that you love our products and found the online ordering process easy. It's great to know that your delivery was quick as well!
We can’t wait to serve you again soon!
Team Mackenzie Limited
Hi there,
Thank you for your amazing review! We’re delighted to hear that you found the ordering process easy and enjoyed the food. It’s wonderful to know our shipping met your expectations, too.
We can't wait to serve you again soon!
Team Mackenzie Limited
“In my first order that was just delivered I ordered 3 items...now I have only tasted 1 item....the French Onion Soup....so you still have 2 chances to improve BUT the French Onion Soup was the most tasteless item
I could possibly have ordered...did not taste like onions or cheese or anything...the broth was beyond bland! NOT something I would expect from French Onion Soup which should be full of flavor...have you bothered to try it!!?? IF the other 2 items are as bad then I will not be repeat customer!! jjo”
Hi there,
We’re sorry to hear that your experience with our French Onion Soup didn’t meet your expectations. We hope the remaining items will make a better impression and provide you with the flavors you were looking forward to.
Thank you for sharing your thoughts with us.
Team Mackenzie Limited
“Shipped on time, arrived in perfect condition. The recipient likes novelty, so a simple birthday cake wouldn't do. The three types of desserts were all delicious and she raved about how it was the perfect gift.”
Hi Gloria, Thank you so much for your fantastic review! We’re thrilled to hear that the desserts were a hit and made for the perfect gift. It's wonderful to know we could match the recipient's taste for novelty.
We look forward to serving you again in the future!
Team Mackenzie Ltd.
Hi Jolee,
Thank you so much for your wonderful review! We’re thrilled to hear that your order arrived as promised and that you enjoyed it so much. It's great to know our efforts in packaging helped keep everything delicious.
We can't wait to serve you again soon!
Team Mackenzie Ltd.
Hi Marc, thank you so much for your lovely review! We're thrilled to hear that the gift made her smile on her birthday. It's always our goal to bring joy with our products.
We appreciate your support and look forward to serving you again!
Team Mackenzie Ltd.
“The food is easy to prepare and tastes okay, but is way overpriced. The lobster/marcaroni dish was $90.00, not including shipping, and had negligible amount of lobster. I use the company for gifts as it is convenient and a treat, but I rarely will order for myself as I can do a better job cooking at a far lower cost.”
Hi Thomas,
Thank you for your honest review! Thank you for your feedback. We’re glad parts of your experience were positive, and we’ll use your comments to continue improving.
We hope you’ll give us another try soon.
Team Mackenzie Ltd.
“EVerything we have tried so far is delicious. But we are very limited in what we can order due to the fact that i am on a low sodium diet and many of your meals are very high in sodium If there is something you can do about that, it would be great.”
Hi Hans,
Thank you for your feedback! We’re delighted to hear you find our meals delicious. We completely understand your concern regarding sodium levels and appreciate you bringing this to our attention. We're always looking for ways to improve our offerings and will certainly consider this in our future menu planning.
We hope to provide you with more options that fit your dietary needs!
Team Mackenzie Ltd.
“The recipient family didn't receive the whole order. This is highly embarrassing and frustrating that a family in mourning has to spend their time getting their order delivered properly. I'm highly disappointed”
Hi Pamela,
We sincerely apologize for the inconvenience caused regarding your order. We understand that this is a particularly sensitive time, and it’s frustrating when things don’t go as planned. Please know that we take your feedback seriously and have made our customer care team aware of this issue.
Team Mackenzie Ltd.
“I have ordered many times from this company. The food is delicious and comes well packed with easy instructions to follow. THis last order however my mom didn't receive two items (the linzer cookies which are her favorite) and instead received some lamb which she doesn't eat. I've opened a case with mackenzie so we will see if they can figure out what happened and send her the cookies. She's 89 and in another state so I can't really help her identify what kind of lamb or help her find the box it came in.”
Hi Heidi,
Thank you for your review! We’re so glad to hear that you’ve enjoyed our delicious food, but we sincerely apologize for the mix-up with your mom’s last order. We understand how important those linzer cookies are to her, and we appreciate you opening a case for assistance.
Our customer care team will do its best to resolve this issue for you quickly.
Team Mackenzie Ltd.
“Dear Team -
Although the redipients were thrilled with their gift, I was disappoint in the "gift card" enclosed. I just happened to be there when the package arrived. The recipients were ready to discard the "invoice-type" piece of paper that included the note from the sender. I asked if there was a gift card enclosed and they said no. Then they happened to see the note included on the "invoice-looking' piece of paper. It would definately enhance the presentation if the gift card from the sender was upgraded to a nice little true gift card and not just put on the paper that lists the contents of the box. Thank you.”
Hi Edmund,
Thank you for taking the time to share your thoughts! We're glad to hear that the recipients enjoyed their gift, but we sincerely apologize for the disappointment regarding the presentation of the gift card. Your suggestion to enhance the gift card experience is valuable and will be taken into consideration for future improvements.
We appreciate your feedback and hope to make your next gifting experience even better!
Team Mackenzie Ltd.
Hi John,
Thank you for your wonderful review! We're thrilled to hear you found our website easy to navigate and that your order arrived quickly. Your satisfaction is our top priority, and it's great to know we hit the mark!
Looking forward to serving you again soon!
Team Mackenzie Ltd.
Hi Suzanne,
We're thrilled to hear that you love our products! We understand that pricing can be a concern, and we appreciate your honesty. We strive to use high-quality ingredients that we believe offer great value.
We’re grateful for your support and look forward to your next order.
Team Mackenzie Ltd.
