Thank you for your feedback—we’re sorry this experience fell short of what you expected. We understand your concerns with both the steak texture and the hot dogs’ flavor, and we appreciate you bringing this to our attention. We’ll share your comments with our team.
“The ordering process was easy and the food was delicious. I appreciate that I received the correct items. Unfortunately I was disappointed when a casserole container was received damaged which surprised me due to being packed in a styrofoam cooler. I was serving for a special meal so didn’t appreciate receiving a cracked container especially after paying extra for shipping for quicker delivery.”
“Sent two orders to family for Easter and one sympathy basket. The beautiful cupcakes were loved and postcard cookies were very much enjoyed. The family that received the huge sympathy basket thought it was wonderful.”
“Mackenzie is my go to for dinner gifts for my family for Christmas, Easter, and birthdays. The food is delicious and my family members always look forward to these wonderful and easy to prepare dinners.”
“Ordered two creamed corn and one green beans order. Appears these catalog items are from
Different companies. Packaged entirely differently. Corn in plastic coated cardboard box. Clear plastic wrap in thin cardboard sealed box. One had broken cracked corner including length of top edge. After cooking picked little black plastic tray pieces out of my serving bowl. Instructions did not include defrosted and frozen. The hostess requested these leftovers.
Beans had a heavier metal tray for baking. All I’m saying on this, is at our friends Easter Feast no one wanted the leftovers.”
Hi Margaret, we source all our items from top vendors, so items can vary. We are sorry these didn't meet your expectations. For the cracked item, please reach out to our customer service team, and they can assist with this issue. Thank you for the feedback, and we will forward the comments to our internal teams.
“Perfectly delivered and wonderful tasting...am surprising my kid sister monthly with your different treats. She is on the East Coast and I am on the West. So she gets totally blown away when one of you goodies show up!”
“Service was great and soups arrived before I expected - they were given to 2 people who were going for surgery so that was nice. I was told by them that the soup was a little to salty and the lobster bisque did not have a lot of flavor.”
Thank you for sharing this thoughtful feedback. We’re glad the soups arrived in time and could be part of supporting two people ahead of surgery. We’re sorry to hear the soups were too salty and that the lobster bisque lacked flavor, and we truly appreciate you bringing this to our attention. We’ll share your comments with our team.
“Dont buy from them. They do not stand behind their products. Spent too much money for a dozen waddles eggs with a marshmallow peep inside. The chocolate was "ok" but the peep inside was hard like rubber. It was not edible and I was afraid my someone would choke on it.”
I am sorry that you were not happy with your purchase. I reviewed the order and don't see that you contacted Customer Service at all, I will have someone reach out to you regarding this order.
“I ordered a Holiday meal for my son. Have of it came in broken plastic containers. The customer service person did credit me for the items with no apology or concern that he was about to have 1/2 a meal. There are better companies I have used. There site would not upload my photos of the food”
Thank you for the feedback and we truly apologize that some of your products were damaged in transit, especially before a holiday. I see that Customer Service responded right away to address the concerns for you, and again we do sincerely apologize that we were not able to replace the two items before the holiday.
“I received an order of cupcakes as a gift. The cupcakes were VERY dry (they were actually CRUNCHY). I ended up tossing them. I reached out to customer service hoping the sender would be refunded the $100 he paid for them, but the rep was very callous, took no responsibility and simply offered to refer to quality team. I would not recommend this company based on first hand food quality experience and service experience.”
We are sorry to hear this feedback regarding Customer Service. I do see that our agent responded promptly and addressed your feedback, along with letting you know the feedback would get directly to our Product Development team. Since there wasn't a request for replacement or a refund, it seems that our agent thought you wanted us to pass along the feedback. We of course stand behind the products that we sell, someone will reach out separately to you to rectify this situation!
