“Food is good, arrives frozen and in good condition. Salmon Wellington is my favorite. I hate the horrific shipping prices and the extremely short duration of any of their discount offers.”
Hi Phoebe, thank you for your review! We’re delighted to hear that you enjoy our food, especially the Salmon Wellington. We understand that shipping prices can be frustrating, and we appreciate your honest feedback regarding our discount offers. Your insights help us improve!
We hope to see you back soon for more delicious meals!
Team Mackenzie Ltd.
Hi Noel, thank you so much for your review! We're thrilled to hear that you've enjoyed everything you've tried from our menu. Your satisfaction and loyalty mean a lot to us!
We can't wait to welcome you back for more delicious meals in the future!
Team Mackenzie Ltd.
“Order#1001507820
Order#1001507821
Both of these orders were damaged when received. The chocolate part of the cake just crumbled. The topping g was thin and disappointing. Over all a waist of money. I ordered one of the cakes for my brother-in-law as he just got out of the hospital. What a huge mistake and an embarrassment for me. I won’t be ordering from Mackenzie again!”
Hi William,
We're truly sorry to hear about your experience. We understand how disappointing it must be, especially when it was meant to be a thoughtful gift. Your feedback is important to us, and we'll work on ensuring the quality of our products meets the standards we strive for. Our customer service team has been made aware of this issue.
Team Mackenzie Ltd.
“Thé catalogue is fascinating to look through! It has so many options to order for dinner or gifts. Who would not love a gift of Great Food!
Everything I have eaten or gifted has been easy to fix and delicious to eat.”
Hi Jean,
Thank you for your wonderful review! We're delighted to hear that you find our catalogue fascinating and that you enjoy the delicious options for dinner and gifts. It's always great to know that our food makes for such easy and enjoyable meals for you and your loved ones!
We appreciate your support and look forward to serving you again soon!
Team Mackenzie Ltd.
“I always look for catalog offerings that are rated 5 stars. I have never been disappointed with the quality of the items that Mackenzie Limited offers.”
Hi Valerie,
Thank you for taking the time to leave a review! We’re thrilled to hear that you continuously find quality in our 5-star offerings. It truly means a lot to us to have loyal customers like you who appreciate the care we put into our products.
We are looking forward to welcoming you back for more delightful finds!
Team Mackenzie Ltd.
“I have ordered for several years and been mostly pleased with the quality of items purchased. The unique products are quite the taste sensation. Delivery is always prompt when you order. Sad to see the stuffed quail and mango sticky puddings discontinued. They were utterly awesome!”
Hi Linda,
Thank you for your wonderful review! We're delighted to hear that you've enjoyed our unique products over the years and that our prompt delivery has met your expectations. We understand how disappointing it can be to see favorites discontinued, and we appreciate your feedback about the stuffed quail and mango sticky puddings. Your kind words mean a lot to us!
We look forward to serving you again soon!
Team Mackenzie Ltd.
Hi Gloria,
Thank you for your fantastic review! We're so glad to hear that your package arrived quickly and that you enjoyed both the chocolate molten lava cake and the crab cakes. Your feedback puts a smile on our faces!
If there's anything else we can do for you, feel free to reach out!
Team Mackenzie Ltd.
“I thought that it was supposed to arrive on 09/03. Am I wrong? It hasn't arrived yet. Please update me when we can expect our shipment? I'll rate it a 5 because I know t he product, but ... where is it? No photo because ... no product.”
Hi Patricia,
Thank you for your understanding and for the 5-star rating! We're sorry to hear about the delay in your shipment. We know how important it is to receive your order on time, and we appreciate your patience.
Please rest assured, we are looking into this and will update you as soon as we have more information.
Team Mackenzie Ltd.
Hi Kerry,
Thank you for your feedback! We’re sorry to hear that the cake arrived with some damage. We hope the shrimp turns out to be a delightful addition to your meal when you cook it. Please feel free to reach out if you need any assistance.
We are looking forward to serving you again soon.
Team Mackenzie Ltd.
Hi Lynn,
Thank you for your wonderful review! We’re delighted to hear that you’ve enjoyed our products for years, whether through your own purchases or as gifts. Your support means the world to us!
Looking forward to serving you again,
Team Mackenzie Ltd.
Hi Ann,
Thank you for your wonderful review! We're delighted to hear that our customer service team made your experience quick and easy. Our agents truly strive to provide helpful and friendly support, and it’s great to know their efforts shone through.
We can’t wait to assist you again!
Team Mackenzie Ltd.
“My cheese Parmesan was delivered to my neighbor’s home and she didn’t see the package until 9:00 PM. The box was still warm from the hot sun on it all afternoon.I am afraid to eat ut.”
Hi Frederick,
We apologize for the mix-up with your delivery. It’s understandable to feel hesitant about the freshness of an item that has been sitting in the sun. Thank you for bringing this to our attention.
If anything still needs attention, feel free to let us know.
Team Mackenzie Ltd.
Team Mackenzie Ltd.
“Outstanding customer service. The shipper erroneously sent me a text saying item was received when it was not, where it was really an internal instruction. Within minutes of my complaint to vendor, they jumped on it and called me back with the corrected information. I am thrilled with this first-class service of fine foods. We can now enjoy the Smith Island Cake and laugh about the shipper's handling. Thank you!”
Hi Nancy,
Thank you for your wonderful review! We’re delighted to hear that our customer service team was able to assist you promptly and that you’re now all set to enjoy the Smith Island Cake. It’s great to know that you can also share a laugh about the mix-up. Your satisfaction is our top priority!
Looking forward to serving you again,
Team Mackenzie Ltd.
“We love the products - fresh, creative, tasty, and a great variety from appetizers to main meals to fabulous desserts. The delivery has always been flawless and the food inside the styrofoam coolers are well packed and delivered at a cold/frozen temperature consistently.
The prices are +++ but for a special treat, well worth it.”
Hi Kathleen,
Thank you for your wonderful review! We're delighted to hear that you love our fresh and creative products, from appetizers to desserts. It’s great to know that our delivery process has consistently met your expectations as well. We truly appreciate your understanding when it comes to pricing; it means a lot to us that you see the value in what we offer for those special treats!
We can't wait to serve you again soon!
Team Mackenzie Ltd.
Thank you so much for your wonderful feedback, Susan! We're thrilled to hear that you enjoy our food and find our site helpful for sending care packages. Your support means the world to us!
If you ever need assistance or recommendations, please reach out to our customer service team at 1-877-867-6851.
Team Mackenzie Ltd.
“Broken upon arrival!
Very difficult to get replaced even after
I sent picture of it still wrapped.
Unprofessional follow up agent who answered phone with food in her mouth and neither gave her name nor answered phone as Mackenzie Ltd.
At first said I had not followed
Instructions and then after being pressured and saw I had.
Finally got a lovely one the day before Easter.
Not up to your standards and I have bought from you for years.
😟😟”
