“The box the produxct was packaged, and sent in, was way to big for the size of the product. Texture and flavor of the small cakes were mediocre. The choloate peeps were too chewy.”
Hi Bonnie, we’re sorry to hear about the packaging size and the quality of the cakes and chocolate peeps. We understand how that can be disappointing. We’ll pass your feedback to our product and packaging teams to review sizing, texture, and flavor quality.
“The company is very accommodating when there are problems with an order. I am also impressed with the speed of their delivery times. Very fast! The only issue I have is I find their products to be very expensive, so I am limited to what I purchase.”
“I ordered a seafood dinner for 2 for my son for Easter. He enjoyed it and it gave him leftovers for another day as well. Thanks for the variety you offer in seafood dinners and not too expensive for me to get for him.”
“After cake was shipped, it was held from delivery fora day, so needless to say the cake was thawed and icing was melted and stuck to the top. Cake itself was great as always but not the same without the icing. This was a gift to someone.”
Hi Cynthia, we’re sorry to hear the cake arrived thawed and the icing melted, especially since it was a gift. We understand how disappointing that is.
We’ll pass your feedback to our delivery and quality teams to review packaging and transit times. If you would like to reach out to our customer service team, they can assist with options to help rectify the issue.
“Delivery was several hours later than expected but squeaked in just in time. (9 pm the day prior)
The Floral Cupcakes were a host and hostess for our upcoming Easter dinner. Both of them were thrilled. Their guests were thrilled. I was thrilled. Great success all the way around. Everyone wanted to know where I bought them. I happily obliged by giving everyone your name and website.”
Hi James, we’re sorry to hear the container arrived damaged and that the overall experience wasn’t up to your expectations. We will pass along your comments to the quality and product teams.
“I ordered some chocolate gifts for my grandkids and mom & dad. They live in AZ and I was so happy to hear that everything was packaged well with Ice paks. It was an expedient delivery. Well done! Family loved it all and was very tasty. I will order again from this great company!”
Hi Julia, we’re sorry to hear that most items didn’t meet your expectations, aside from the desserts. We appreciate the feedback and will pass it along to our team to review. If you’d like help selecting better options next time, our customer service or online chat is available to assist.
“I think you are a solid option when you're not up for cooking yourself. That said, there are things that are truly special from you, and other items that feel like they were just sent from CostCo. I've learned not to be surprised when I'm expecting "homemade" and I get a box of an item that I might have seen recently at a grocery store.”
“Cake was very delicious, but the strawberry filling was very sparse. I was disappointed with the filling, with more filling the cake would have been a hit with after Easter dinner”
