“The "little hotdogs" were not as good as before. My wife choked on the flakly dough. She could not taste the sauerkraut. We used to love your products. We shared our experienced because we brought the items for a party. We could not and did not serve the hotdogs.”
“PLEASE DO NOT EDIT THIS FOR POSTING!!!
I have ordered a few times from Mackenzie. The items arrive frozen and well-packed with cooking instructions at an understandably-high shipping price. Since every oven seems to differ, I found the suggested cooking times insufficient for mine and have learned to cook longer. The small appetizer bites are disappointing (The mini crabcakes have too much breading v. crab; the bacon-wrapped lobster ends up with undercooked bacon on overcooked lobster, etc.). My first introduction to collard greens was good, and the kids among us loved the lobster mac and cheese. The spinach gruyere gateau was delicious but needed to be heated longer than suggested. I love soft-shelled crabs but now live on the West Coast; so, finding the Mackenzie source for them is great. I simply saute the defrosted and non-battered ones in butter, garlic, white wine, Dijon mustard, etc. We are not red-meat fans but find our own here when indulging for a BBQ. Also, we rarely have desserts but did sample the chocolate-coated cheesecake balls. They were okay; but we prefer simple, plain New York cheesecake with graham-cracker crust. The Belgian waffles were nice for Christmas brunch with fresh fruit and Vermont maple syrup.
When I want lobster, I'll have it shipped from Maine; when I want crab cakes, I'll make them myself with lots of crab and only a tiny bit of panko and egg for binders; when I want salmon, it is readily available in the PNW; when I want turkey, I'll prepare it myself. However, I am still curious about some of the more complicated pastry-encrusted meat and fish dishes and stuffed crown roasts featured by Mackenzie . . .
Heating suggestions: I feel the precooked casserole dishes can be better controlled for full cooking if one slowly microwaves and tests them for heated perfection after baking earlier. When I do use the vegetable bundles, I will also try the microwave which seems to keep vegetables firmer.
Finally, I do think that, for those who want to impress with llimited effort and/or cuisine experience and with adequate financial funds, Mackenzie is a good resource.”
“The strawberry cake was a perfect ending to our July 4th celebration!
Bacon wrapped lobster was good, but to get the bacon crisp, the lobster was a bit dry.”
“I paid, I think it was $12.99 extra in shipping so I could select a delivery date. I selected July 11, part of the order arrived on July 3. It did not last. I love the products at MacKenzie Limited and will order again. I was just very disappointed this time.”
“Customer service saw a problem before it had a chance to ruin my 4th of July appetizer and dessert. I had ordered spinach artichoke poppers and a Lemoncello cake for delivery 2 days prior to 4th. But UPS rescheduled the delivery for 7/3 which meant my delivery would have been completely thawed out. MacKenzie caught the rescheduling and sent me a whole new order that was delivered the day before the 4th. Excellent customer service saved my 4th of July celebration.”
“I had a positive experience with my order to send soups to my son who is very ill- he likes them - doesn’t eat much else. Not cheap but worth the money as it gives him some nourishment.”
“Ordered the short ribs - extremely disappointed. Far from being succulent, it was tough and tasteless. Was looking forward to a gourmet meal, very unhappy.”
“I ordered the chocolate nostalgia cake. It came quickly, in the hottest week, and was packed well in dry ice. I kept it frozen until the day before I needed it. My guests loved it!”
“I am a long time customer who ordered a dozen crab cakes recently - I've loved them for years. They arrived in a poor condition and seemingly had thawed and been jostled around = we did not eat them and feel you owe us a replacement . I will send pictures if you like”
Hi Randolph, I’m really sorry to hear the crab cakes arrived in poor condition after you’ve enjoyed them for years. I have contacted out Customer Care Team about this issue and they will be in contact with you. Again, we apologize for this inconvenience.
Kind regards,
Team Mackenzie Limited
“I have been buying cakes from Mackenzie for years. The best service and cakes, the first cake I purchased was Italian rum cake, it was the exactly the very same Rum cake I grew up with. So sorry they discontinued it, I pray they start making it again. I just purchased the Italian Lemoncello Cake and it was delicious was pre-sliced that served 14 people wrapped to perfection. My family just loved it for the fourth of July celebration this year.”
Thank you, Lola, for years of support. We’re glad you enjoyed the Italian Lemoncello Cake. This pre-sliced cake makes it perfect and convenient for sharing during holidays.
Kind regards,
Team Mackenzie Limited
“All the food was excellent! A bit pricey on some items, but the Prime Rib was actually cheaper than the grocery store because we got 4 meals from it! The best side I've had in a long time was the mushroom tart. I'm thinking about using it as a main dish item, pairing it with another vegetable (asparagus?) and a blue cheese/fruit salad. Thanks for making our 59th wedding anniversary a meal to remember!”
“This was my second order from Mackenzie Ltd and I was not disappointed! I oedered Rosemary Lamb Shanks as a main and stuffed muchsrooms as an appetizer. I served the mushrooms with a great White Wine. The Lamb Shanks I served wtih oil oiled baked potatoes and fresh asparagus. My son and daughter in law loved everythinhg. We are Greek and my son loves lamb in any form but my daughter in law had not been fan. Not Now! She loved it. Thanks and I will defintely order from you again.”
