Hi Gloria,
Thank you for your fantastic review! We're so glad to hear that your package arrived quickly and that you enjoyed both the chocolate molten lava cake and the crab cakes. Your feedback puts a smile on our faces!
If there's anything else we can do for you, feel free to reach out!
Team Mackenzie Ltd.
“I thought that it was supposed to arrive on 09/03. Am I wrong? It hasn't arrived yet. Please update me when we can expect our shipment? I'll rate it a 5 because I know t he product, but ... where is it? No photo because ... no product.”
Hi Patricia,
Thank you for your understanding and for the 5-star rating! We're sorry to hear about the delay in your shipment. We know how important it is to receive your order on time, and we appreciate your patience.
Please rest assured, we are looking into this and will update you as soon as we have more information.
Team Mackenzie Ltd.
Hi Kerry,
Thank you for your feedback! We’re sorry to hear that the cake arrived with some damage. We hope the shrimp turns out to be a delightful addition to your meal when you cook it. Please feel free to reach out if you need any assistance.
We are looking forward to serving you again soon.
Team Mackenzie Ltd.
Hi Lynn,
Thank you for your wonderful review! We’re delighted to hear that you’ve enjoyed our products for years, whether through your own purchases or as gifts. Your support means the world to us!
Looking forward to serving you again,
Team Mackenzie Ltd.
Hi Ann,
Thank you for your wonderful review! We're delighted to hear that our customer service team made your experience quick and easy. Our agents truly strive to provide helpful and friendly support, and it’s great to know their efforts shone through.
We can’t wait to assist you again!
Team Mackenzie Ltd.
“My cheese Parmesan was delivered to my neighbor’s home and she didn’t see the package until 9:00 PM. The box was still warm from the hot sun on it all afternoon.I am afraid to eat ut.”
Hi Frederick,
We apologize for the mix-up with your delivery. It’s understandable to feel hesitant about the freshness of an item that has been sitting in the sun. Thank you for bringing this to our attention.
If anything still needs attention, feel free to let us know.
Team Mackenzie Ltd.
Team Mackenzie Ltd.
“Outstanding customer service. The shipper erroneously sent me a text saying item was received when it was not, where it was really an internal instruction. Within minutes of my complaint to vendor, they jumped on it and called me back with the corrected information. I am thrilled with this first-class service of fine foods. We can now enjoy the Smith Island Cake and laugh about the shipper's handling. Thank you!”
Hi Nancy,
Thank you for your wonderful review! We’re delighted to hear that our customer service team was able to assist you promptly and that you’re now all set to enjoy the Smith Island Cake. It’s great to know that you can also share a laugh about the mix-up. Your satisfaction is our top priority!
Looking forward to serving you again,
Team Mackenzie Ltd.
“We love the products - fresh, creative, tasty, and a great variety from appetizers to main meals to fabulous desserts. The delivery has always been flawless and the food inside the styrofoam coolers are well packed and delivered at a cold/frozen temperature consistently.
The prices are +++ but for a special treat, well worth it.”
Hi Kathleen,
Thank you for your wonderful review! We're delighted to hear that you love our fresh and creative products, from appetizers to desserts. It’s great to know that our delivery process has consistently met your expectations as well. We truly appreciate your understanding when it comes to pricing; it means a lot to us that you see the value in what we offer for those special treats!
We can't wait to serve you again soon!
Team Mackenzie Ltd.
Thank you so much for your wonderful feedback, Susan! We're thrilled to hear that you enjoy our food and find our site helpful for sending care packages. Your support means the world to us!
If you ever need assistance or recommendations, please reach out to our customer service team at 1-877-867-6851.
Team Mackenzie Ltd.
“Broken upon arrival!
Very difficult to get replaced even after
I sent picture of it still wrapped.
Unprofessional follow up agent who answered phone with food in her mouth and neither gave her name nor answered phone as Mackenzie Ltd.
At first said I had not followed
Instructions and then after being pressured and saw I had.
Finally got a lovely one the day before Easter.
Not up to your standards and I have bought from you for years.
😟😟”
“I have ordered several food products from Mackenzie and they have all been execellent . I have ordered foods to be sent to family and friends, all have been very appreciate . Can not go wrong with their products .”
“I have ordered several food products from Mackenzie and they have all been execellent . I have ordered foods to be sent to family and friends, all have been very appreciate . Can not go wrong with their products .”
“The food looks amazing in the photos, but the three people I have gifted it to said, "ehhhhh"... (not so great).
My worst problem, is that I ordered something online to be shipped on a very specific later date, and they flubbed up and sent it right away, about a month early! When I opened a 'case' to discuss it with them, they called and left a message, and when I returned the call, they got all weird and wouldn't discuss it. I'm not going to odering from them anymore. Not great food, not great service, but really high prices. No thanks.”
“I ordered the entire Christmas dinner from Mackenzie Limited and my expectations were exceeded. The food was delicious, it was shipped with precise care so that it would be fresh when it arrived and the cooking instructions couldn't have been simpler. I am over the moon about Mackenzie LTD.”
“Never - Never will I ever order from this company! Horrible food & customer service. Contacted them with no resolution! TERRIBLE all the way from ordering to conflict resolution…..”
We sincerely apologize for the unpleasant experience you encountered. Your feedback is crucial, and we're dedicated to enhancing our service. If you have any further concerns, please don't hesitate to contact us via email at info@mackenzieltd.com or by phone at 1-877-867-6851. Our customer service hours are Monday to Friday from 8 AM to 4 PM EST.
Best regards,
Customer Support Team
