Hi James, we’re sorry to hear the container arrived damaged and that the overall experience wasn’t up to your expectations. We will pass along your comments to the quality and product teams.
“I ordered some chocolate gifts for my grandkids and mom & dad. They live in AZ and I was so happy to hear that everything was packaged well with Ice paks. It was an expedient delivery. Well done! Family loved it all and was very tasty. I will order again from this great company!”
Hi Julia, we’re sorry to hear that most items didn’t meet your expectations, aside from the desserts. We appreciate the feedback and will pass it along to our team to review. If you’d like help selecting better options next time, our customer service or online chat is available to assist.
“I think you are a solid option when you're not up for cooking yourself. That said, there are things that are truly special from you, and other items that feel like they were just sent from CostCo. I've learned not to be surprised when I'm expecting "homemade" and I get a box of an item that I might have seen recently at a grocery store.”
“Cake was very delicious, but the strawberry filling was very sparse. I was disappointed with the filling, with more filling the cake would have been a hit with after Easter dinner”
“Fantastic chocolate croissants! I have been craving these since moving to rural America and finally found some that were just as great as I remembered before moving!”
“Terrible- my gift was 9 days late. What should have been delivered by 4/4 was finally delivered on 4/13. Here is the ridiculous tracking: 3/30 Label Created. 3/31 Pkg arrived ups/Daytona Bch, Frl. 9:11p.m.; 11:08pm. departed from Dayona Bch. 4/1 12:47 a.m. Arrive at Facility Jacksonville. Fl. 4/01 5:37 Processing at ups facility Jacksonville. 4/1 9:34 a.m Processing 4/7 12:07 a.m On the way departed from Lathrop, CA. WHAT THE HECK - why did my package get shipped all the way to California for processing??? For goodness sakes.... Who at your original facility is in charge. I'm extremely unhappy with your service. I will never buy from you again. What should have taken 3 days took 13!!!!! I would prefer you reinburse me in full asapl.”
We fully agree that this order was mishandled by UPS. I do note it was shipped on time from our Florida warehouse, from that facility because it was very close to you. Unfortunately we cannot control UPS once they have the package, but we do follow up on rare cases like this. Most of all we are sorry that you were affected by UPS and their mishandling of this package, and I see you were already refunded in full by our team.
“The food taste delicious unfortunately it had 65 saturated fats which made me sick …. Made me sick…. This kind of info is not listed in the catalog…. It would be helpful if an online entry had this info”
Hi Shelia, we are sorry that this item made you sick. The catalog lists the nutritional panel, but on the online product pages, each product page lists the nutritional panel. If you need assistance next time, our customer service or online chat team can help you navigate the process to ensure you find a product that doesn't have the same outcome.
