“The package from Mackenzie Limited would arrive on December 2nd. It arrived Nov. 28th I called Mackenzie and I would not be home after 2:00 PM on the 30th, It was delivered at 11:00 AM (the same time as 2 days ago). I still have not gotten the dinner! Fedex , the delivery agent, said that I could come to pick it up. But I don't drive!! I won't order from Mackenzie Limited again!”
“I am a new customer of Mackenzie and I can tell you I am very impressed with the prices, and the quality of what I have ordered not only for myself but as gifts to friends. All wonderful and so delicious.”
“I was treated so badly by your company. I canceled an order der 5 days in advance from delivery and you would not let me cancel. Shame on you. I am disputing charge on my Amex. I will tell all my friends how bad your customer service is”
“The beef Wellington crust was all cracked. It didn't work because the crust was falling off as it was cooking. We were embarrassed in front of our guests.”
“I ordered the Italian sausage snd it was inedible. So hot that I could not eat anything for an hour. Had to nice my mouth. I called to complain and get a refund. The agent instead interagated me snd insisted there was no red spice in it. I took a picture of it. I have proof. So now it goes to get reviewed by someone else. This is ridiculous. I order food regularly from QVC snd never have this problem. I sm done with this company.”
“I have been a MacKenzie customer for several years. I have made it a reliable Christmas gift to one family member that loves beef and they have always been delighted by the quality of the selections. That is until this year. I sent the surf and turf dinner for 2. The filet mignon was rancid. Now anything can happen to a food shipment especially during the busy holiday season. When it was reported to Mackenzie the customer service representative was lovely and very apologetic about the mishap. But my concern is that it took several emails and another phone call to remedy the situation. 2 replacement steaks were sent, I feel that since the gift was a surf and turf dinner for two, the entire meal should have been replaced or refunded. Can you imagine eating the full meal after biting into a rancid piece of beef? I'm not sure I have confidence in your company any longer, and this is unfortunate.”
