“I ordered the Italian sausage snd it was inedible. So hot that I could not eat anything for an hour. Had to nice my mouth. I called to complain and get a refund. The agent instead interagated me snd insisted there was no red spice in it. I took a picture of it. I have proof. So now it goes to get reviewed by someone else. This is ridiculous. I order food regularly from QVC snd never have this problem. I sm done with this company.”
“I have been a MacKenzie customer for several years. I have made it a reliable Christmas gift to one family member that loves beef and they have always been delighted by the quality of the selections. That is until this year. I sent the surf and turf dinner for 2. The filet mignon was rancid. Now anything can happen to a food shipment especially during the busy holiday season. When it was reported to Mackenzie the customer service representative was lovely and very apologetic about the mishap. But my concern is that it took several emails and another phone call to remedy the situation. 2 replacement steaks were sent, I feel that since the gift was a surf and turf dinner for two, the entire meal should have been replaced or refunded. Can you imagine eating the full meal after biting into a rancid piece of beef? I'm not sure I have confidence in your company any longer, and this is unfortunate.”
“I was very impressed with the overnight delivery of the mussels in garlic wine sauce. I ordered them 2 weeks ago and just figured they would not get here for the holiday weekend. Fed Ex delivered them at 8 AM this morning and I served them this evening. The mussels were smaller than expected but were very good. I thought they were a little salty but there were none left so that says everything! As per other reviews, quite a few of the shells were broken but it does not deter from the flavor.”
“Package arrived with food still frozen and dry ice still very firm.
Haven't treated myself to the "goodies" yet !!! I'm sure all will be delectable!!!!
Thank-you Ann Martens”
“I have had some difficulty with choosing a different date for arrival. You put the responsibility on me for the mistake, going as far as asking if I couldn't put the early order in my neighbor's freezer! Seemed odd for a company I have been doing business with for years and regards itself as consumer aware”
“I sent two Holiday Cookie Tins to my brothers in another state. They arrived very promptly and I'm told they were fresh and delicious. Very happy with this purchase!”
“Loved the Biscuits in a Box! If these were the ones Rebecca got each morning no wonder she was excited. These are not hot and fresh though but are baked nicely and sealed to keep fresh for months. But they certainly didn’t last that long.”
“Served this at a group dinner. It was most tasty and some asked for the “recipe.” I admitted that it was mail order. The only thing that might have made this a bit better would have been some gravy.”
“Easy and tasty. No mess in my oven. Did take some orange sauce and slathered over the skin. Then I set oven on broil for 2-3 minutes to crisp the skin. Will order again. Yum.”
“In past years, I have loved your petit fours. They were the same year after year, same exact look and flavors. This year, they looked and tasted different — they were a little smaller, the cake and frosting were softer and insubstantial, and they had no real flavor — they just tasted like sugar — and regardless of color, they all tasted the same. (Previously, the cake was rich and dense and some of the petit fours had slight raspberry taste and others had a mint flavor. And the dark chocolate and white icing had distinct flavors, too.) I bought two boxes and threw away the second box after eating some of the first. I assumed you made the petit fours, but am now wondering if you buy them from another vendor and switched vendors this year. Unless you tell me you are switching back, I won’t be buying them again. Sorry to write such a negative review, but you sent me an email asking me to write one, so I am taking the time to provide this honest feedback.”
“The food is always wonderful and I’ve recommended you to friends, but I truly dislike that you ship immediately when I’ve requested a later date to arrive just prior to an event. Why do you offer shipping schedules if you don’t intend to follow them?”
