“The food looks amazing in the photos, but the three people I have gifted it to said, "ehhhhh"... (not so great).
My worst problem, is that I ordered something online to be shipped on a very specific later date, and they flubbed up and sent it right away, about a month early! When I opened a 'case' to discuss it with them, they called and left a message, and when I returned the call, they got all weird and wouldn't discuss it. I'm not going to odering from them anymore. Not great food, not great service, but really high prices. No thanks.”
“dissappointed ....same sent to friend...who also said it was nothing to rave about....appetizers....reluctant to try again but probably will....things look so good in magazine...good luck”
“I recieved both your onion soup and eggplant parm. as Christmas gifts. The onion soup was good but I was very disappointed wth the eggplant dish. I used to make this dish and it came out fine. The eggplant I recieved, after cooking in the oven was Mushy and slimey and the flavor was not great. I ended up cooking it longer hoping it would firm up but it did not. I am concerned because I ordered gift cards from you for my friends and I'm concered they will have a bad experience.”
“Sides were good. Crown pork roast did not thaw after four days. Cooked longer than expected and still uncooked portions. No flavor. Will go back to Prime Rib.”
“I ordered gifts of the Ted Lasso ice cream and biscuits for a couple-worker and my boss. Neither one had a notification on who the gift came from. Disappointing to say the least. Awkward to have to ask if they received it, or even liked it sadly.”
“I ordered two complete meals for Christmas gifts. Both of them arrived almost a week before they were scheduled to be delivered. The meat was good, but the side dishes received poor reviews from the recipients. I will not be ordering from them again.”
“Placed an order 2 months in advance, 2 weeks before shipping I tried to cancel one item, was told no. Reached out again using Facebook messenger instead and had item cancelled. Waiting on refund.”
“I need to give the product a below average review because it was not worth the money paid. The taste was Only okay and the overall proportion was a joke for the price. Very unsatisfied.”
“The 2lb salmon arrived a week earlier than requested with a large tear in the packaging. I applied Saran Wrap to help preserve the quality for the week. The result was an "ok" salmon, definitely not what I'm used to from Mackenzie (especially considering the cost). I will think twice about ordering next time.”
“Usually what I order is always great. But I ordered the red box holiday cake and it was very dry. No one ate the piece they took and I threw more than half the cake away. It was looks over substance. The petit fours were also dry or freezer- burned. Not very satisfying and I would not order them again. The tira misu was fine. Not the best I have ever had but fine. Overall, I ordered all my desserts from Mackenzie for the holidays and probably will not do that again.”
“These products sure look five star in the catalogs, but I was very disappointing when I received my order. The food is average; but extremely expensive. I bought a variety of items, but I’ll just tell you quickly about the jumbo lump crab cakes. There was no lump crab meat in them at all; nothing but thin shards of crab, and mostly breading. For the price of these, they should be almost all crab. The ones that I purchased off home shopping club blow these away for half the price. Unfortunately, I won’t be ordering again.”
“Delivery was right on time, product packed beautifully. However; all of the items I bought were disappointingly below average when it came to eating them. I sent them as a hostess gift to friends we spent the Holidays with. I was increasingly embarrassed as my hosts served each of them.”
“Did not completely ship an order but charged me anyway. If I hadn't caught the mistake they would have kept the money. Refused to ship another item without paying additional postage. 1st time and last time customer.”
“Tamales were not good. Very little meat filling and soggy shell. Not worth the price.
They did arrive in timely fashion and were securely packaged in dry ice. A previous gift order of shortbread cookies were well received.”
