Made in Tuscany Reviews

Name: Made in Tuscany
Rating: 4.78

4.8 Rating 294 Reviews

95 %

of reviewers recommend Made in Tuscany

Company Reviews

Questions

Metrics

4.8

Based on 294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Email:

orders@madeintuscany.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am delighted with my bag. The quality is excellent for a very reasonable price & it is so well made. I also found the customer service department extremely helpful when I had a query about the bag. This company is definitely worthy of five stars.”

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Posted 5 years ago

Hearing that you had an excellect experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for your trust!

Posted 5 years ago

“This has been one of the best service experiences - Marjorie’s service was very personal and she really cared about the process. I love my bag, it’s such good quality. Would very much buy again and recommend.”

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Posted 5 years ago

Wow! This made our day! We’re so glad you had a good experience. We are happy to hear that you got exactly what you wanted. Thanks for your trust on us!

Posted 5 years ago

“Excellent bag and excellent service. Highly recommend”

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Posted 5 years ago

Thanks for this review, we really appreciate it! Have a great day!

Posted 5 years ago

“beautiful bag. Exquisitely made. Roomy and stylish. Delivery took longer than I thought though the staff bent over backwards to get it to me as soon as possible. As I do not want to spoil it in the Deluges we are experiencing I must wait for the sun to shine so that I can unveil it. Thank you.”

Helpful Report

Posted 5 years ago

I appreciate the review you have posted. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 5 years ago

“Love the design”

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Posted 5 years ago

Cool! Thanks for posting a review!

Posted 5 years ago

“Beautiful products”

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Posted 5 years ago

Thank you so much for taking the time to leave us this amazing review. Stay safe (:

Posted 5 years ago

“A beautifully made man's shoulder bag that looks good and does everything that I wanted from the product. Some hiccup with next day delivery but not enough to make me dissatisfied after explanation.”

Helpful Report

Posted 5 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. With your feedback, we will be able to have an opportunity to make things better. However, we are happy that you loved the bag. Have a wonderful day!

Posted 5 years ago

“Ordered a leather bag and was extremely happy with the product. More than that, I want to appreciate the fantastic customer service and the prompt delivery. The product was out of stock in the UK so they got it from Italy in a day’s time, and kept me updated.”

Helpful Report

(May 31, 2019, 12:28 PM) - Posted 5 years ago

That's nice to know! Thank for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new bag! (:

Posted 5 years ago

“After a long delay in delivery, it was sorted very quickly, and I’m very happy with the goods.”

Helpful Report

(May 30, 2019, 10:59 AM) - Posted 5 years ago

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We may not be able to fix the past but you have my promise to improve the way our delivery goes. Until then, please accept my sincerest apologies on behalf of everyone on the team. Stay safe!

Posted 5 years ago

“Marjorie was a dream customer contact person. Somewhere between ordering DHL 2day delivery & actual delivery there was a glitch. When I didn’t have my bag in 2 days, Marjorie “held my hand” until I received my bag. I ordered the red backpack. It is gorgeous & I am thrilled. I’ve been traveling and it is the perfect size for any activity from morning til night. Thank you!”

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(May 31, 2019, 12:13 PM) - Posted 5 years ago

Thanks for posting a review! This really help us a lot! We will use the feedback to make us better and to ensure this doesn’t happen again. However, I'm delighted to hear that you had such a great experience interacting with us. We really appreciate you taking the time to send us this helpful response. (:

Posted 5 years ago

“I love my new Leather back pack. It is a good size for everyday use and is light weight also. The quality and make of the bag is exceptional. I was not disappointed. I was very impressed with the customer service, Marjorie was very helpful and replied promptly with any of my questions and order updates...especially being that I live in Australia. I look forward to purchasing again. I highly recommend Made in Tuscany for your beautiful leather accessories. Karen”

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(June 3, 2019, 1:01 PM) - Posted 5 years ago

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us and the community. Stay safe!

Posted 5 years ago

“Very nice bag! Beautiful, soft leather.”

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(May 28, 2019, 12:20 PM) - Posted 5 years ago

Thank you so much for taking the time to leave us this amazing review. Have a great day!

Posted 5 years ago

“Fabulous company to deal with staff so friendly and very efficient bags just amazing look and quality quality will 100% buying more Thank you to all at mad in Tuscany”

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(May 29, 2019, 8:23 AM) - Posted 5 years ago

Wow! Thank yo for this review! We are happy to know that you loved the bag. Take care!

Posted 5 years ago

“Bag was great, unfotunately it arrived late for my daughters birthday. It said it would be delivered in 2-3 days but it had to come from Italy. Ann Lorimer”

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(May 21, 2019, 9:11 AM) - Posted 5 years ago

Thanks for shariing this with us. I apologize on behalf of everyone. We can’t fix the past but you have my personal commitment to improve the way our delivery goes. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 5 years ago

“excellant service kept informed from ordering to delivery. Gorgeous soft leather back pack which I am thrilled with. Caroline”

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(June 3, 2019, 12:59 PM) - Posted 5 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. Stay safe (:

Posted 5 years ago

“Easy to navigate website and ordering process. Speedy dispatch and fast delivery. Excellent quality product, well made using high quality materials. Made in Tuscany is a real find and will definitely be shopping here again. Highly recommended.”

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(May 27, 2019, 11:21 AM) - Posted 5 years ago

Wow, cool! Thanks for this amazing review. We sincerely appreciate your insight because it helps us build a better customer experience.

Posted 5 years ago

“I was looked after very well and kept informed of delivery as this was a special present for someone .When it arrived the product was fabulous and oozed rare quality ,I was very pleased and I’m certain the recipient will be delighted .”

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(May 30, 2019, 12:08 PM) - Posted 5 years ago

Thank you for the kind words. I'm delighted to hear that you had such a great experience with us. We are happy to hear that you got exactly what you wanted. We will be sharing your feedback amongst our team. Have a nice day!

Posted 5 years ago

“I expected a lot and was not disappointed.....wonderful bag. Receiving compliments already ❤️”

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Posted 5 years ago

We’re so glad you had a good experience. Happy to know that you loved the bag!

Posted 5 years ago

“Customer Service was ver good . Bag wasn’t incstock but they kept me posted all the time”

Helpful Report

Posted 5 years ago

Thank you so much for taking the time to leave us a review. We will use the feedback to make us better and to ensure this doesn’t happen again. We sincerely appreciate your insight because it helps us build a better customer experience. Thanks again!

Posted 5 years ago

“Excellent customer service, prompt response to email enquiries. Product arrived on time and the manufacturing quality was superb. It was a pleasure to do business with this company.”

Helpful Report

Posted 5 years ago

Thanks for the positive feedback! We are happy that you loved the bag. We are delighted to hear that you had such a great experience with us. Thanks again!

Posted 5 years ago

Made in Tuscany is rated 4.8 based on 294 reviews