Made in Tuscany Reviews

Name: Made in Tuscany
Rating: 4.78

4.8 Rating 294 Reviews

95 %

of reviewers recommend Made in Tuscany

Company Reviews

Questions

Metrics

4.8

Based on 294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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orders@madeintuscany.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All perfect. The service, delivery and the bag itself. Really pleased to have found made in Tuscany and will recommend. Thanks”

Helpful Report

Posted 5 years ago

“Ordered a beautiful “Barcelona” Gladstone bag for travelling the following day. The sales team were very helpful and the bag arrived next day as priority delivery. Having now used the bag found it to be ideal size and space for carry on luggage, and as said, really beautiful and well made - highly recommended”

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Posted 5 years ago

“High quality clutch bag and 5 star customer service, very pleased and impressed and would definitely recommend.”

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Posted 5 years ago

“This is the first time I use this site and turned out very sufficient ,I love my bag and would like to use it for future purchases ,I would suggest a size guide just to make sure I get the correct size although all good so far 😘”

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Posted 5 years ago

Thanks so much Cristina. Thank you for the note about the sizes. The sizes are shown in the features section of each bag, but perhaps we could show something as an image...? Best wishes

Posted 5 years ago

“Great customer experience and helpful also when I had a problem they sorted it straight away I have already recommended them to others”

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Posted 5 years ago

“After a good start from customer services advising there would be a short wait for my order to be delivered, I then had to prod them after a month to find out my order was no longer available in the colour I wanted. After a A LOT of tooing and froing, my order finally arrived almost two months after I initially make it and the colour was still wrong. I ordered a dark brown bag and received a brown bag, not at all the same colour. However, as the order was a gift for my husband's birthday, he has decided he can live with the wrong colour; at least it's not tan. I don't like it though. Disappointed.”

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Posted 5 years ago

“I was very impressed by the ease of placing the order and the speed of the delivery.”

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Posted 5 years ago

“Received my bag. All is good. Thanks.”

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Posted 5 years ago

Dear Tagir; we are dealing with this, and I am sorry not to respond to your email from Friday. This wasn't intentional. This 'issue' is to do with the courier restrictions to your country apparently. It is in-hand, we just haven't communicated with you very well- I apologise.

Posted 5 years ago

“Took a while to arrive, but is a lovely bag.”

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Posted 5 years ago

“I ordered a convertible handbag/rucksack and it’s absolutely lovely. I was a bit disappointed when I received an email to say, that my order had been delayed but when I emailed the company, to stress that it was a Birthday gift from my husband and I wanted to take it on holiday with me this week, I got a quick reply to say, that my order was on it’s way. Thank you very much. I would definitely recommend this site to my friends.”

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Posted 5 years ago

“Beautiful bag purchased, super swift safe delivery. Marjorie on hand to answer a query. Buy with confidence. Thank you.”

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Posted 5 years ago

“The bag is beautiful- arrived yesterday. It even came with a leather care spray. The staff was very helpful and patient with me. I ordered the bag a month ago, but it wasn’t ready until this week and I had been writing to find out what happened.”

Helpful Report

Posted 5 years ago

“I ordered a bag on 3 July and the website blurb did not make it clear that there was likely to be a delay in delivery until I had ordered it. They offered a 10% discount if you signed up for marketing emails, which I did. But the 10% discount was not applied even when I enquired about it. I then received a vague email about it possibly taking a bit longer for my bag to arrive because they didn't want to rush the process, etc, etc, I understand that but it was not made clear at the outset that the bag would be unlikely to arrive in a few days, as advertised on the website. I had to chase 3 times before the bag eventually arrived on 8 August - over a month after I ordered it. If I had been informed of this rather than having to chase so many times, and wonder if perhaps I had been the victim of a scam, I would have been much more understanding. There is nothing worse than being fobbed off with incomplete and vague information. Or promises that the bag would arrive in a few days and then having to chase yet again when it didn't. I will not recommend this company to my friends despite the fact the bag is very good quality.”

Helpful Report

Posted 5 years ago

“Certainly worth the wait!!! Would not hesitate to order again, superb quality and craftsmanship for both bags.”

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Posted 5 years ago

“Good quality hand made bag”

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Posted 5 years ago

“absolutely gorgeous bag, delivery slightly delayed but worth the wait! love it and highly recommend. anna”

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Posted 5 years ago

“Lovely all round thank you”

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Posted 5 years ago

Thanks for posting the review! Have a nice day!

Posted 5 years ago

“I ordered the bag but when it came my wife changed her mind and I contacted them and I received the return label and item was returned”

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Posted 5 years ago

Dear Ahmet, thanks for your review. I'm pleased the return has been handled to your satisfaction. We hope to serve you again.

Posted 5 years ago

“The best customer service I have ever come across! Absolutely fantastic from start to finish. The bag was absolutely stunning and extremely good quality. Would highly recommend and will definitely buy from here again! Thank you very much to all of the MiT team.”

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Posted 5 years ago

Wow! This is cool! Thank you for the positive review, we really appreciate it and it keeps us going. Can't wait to serve you again! Stay safe!

Posted 5 years ago

“I love the small back pack. The leather is so soft and the lining is beautiful. Also I love all the pockets. It’s perfect!”

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Posted 5 years ago

Glad to hear you love your new bag! Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Thanks again! (:

Posted 5 years ago

Made in Tuscany is rated 4.8 based on 294 reviews