Made in Tuscany Reviews

Name: Made in Tuscany
Rating: 4.78

4.8 Rating 294 Reviews

95 %

of reviewers recommend Made in Tuscany

Company Reviews

Questions

Metrics

4.8

Based on 294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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orders@madeintuscany.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the bag is superb and my husband was delighted with it. The service was also excellent. I can't recommend this company too highly”

Helpful Report

Posted 5 years ago

“Very, very, helpful indeed. My 'David' bag (large) was in short supply so I had to wait a short while for it to be made for me. It was then couriered direct from Italy to me in Wiltshire in the UK. At every stage Customer Service kept me up to date. The wait was worthwhile, this is one of the nicest items I have ever bought in my life absolutely beautiful and exactly as described. I am a very happy customer!”

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Posted 5 years ago

“We bought a men’s messenger bag as a gift but then couldn’t resist buying one for myself. So glad I did as they’ve just been delivered and look great! Good customer service, too - initially out of stock, so a bit of a delay, but Made in Tuscany ensured they were received in time for the birthday.”

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Posted 5 years ago

“Very pleased with quality and delivery was excellent no complaints”

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Posted 5 years ago

“I purchased my bags for a day/night away! They were perfect .... loved the style, looked great, lovely quality. Comfortable to wear all day! The website showed all angles, pockets, size etc so knew what to expect, and they were exactly that .... I couldn’t fault it at all. Delivery was quick ... Will definitely purchase from here again! Big ticks all round.”

Helpful Report

Posted 5 years ago

“Beautiful bag, beautifully made! Short delay in delivery but I was kept informed...it comes freshly made from Italy so worth the wait!”

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Posted 5 years ago

“A well made quality leather bag, I’m very happy with my purchase.”

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Posted 5 years ago

“When I made my initial order the colour I chose was not available, I was contacted very quickly to discuss alternatives. Majorie was a delight to chat to about the product. Unfortunately there was then another delay in shipping but again Marjorie was very quick to respond to my query and assured me my order was being processed and would be shipped shortly. My Tuscany bag did take 3 months from order date to delivery date but it was worth the wait. My bag came securely packaged in perfect condition. The colour and feel of the bag is amazing and Marjorie even sent some Tuscany Leather Waterstop. I have had several comments on my bag. I love that I can wear it as a backpack, across shoulder or over shoulder bag depending on my needs. Thank you Made is Tuscany.”

Helpful Report

Posted 5 years ago

“Beautiful bag, shipped and promptly arrived just on the day I was travelling! Would recommend Made in Tuscany.co.uk”

Helpful Report

Posted 5 years ago

“The bag is well made and just as described on the website. The colour is just what I wanted and I am sure that the leather will age really well and be my favourite bag for years to come. Ordering was easy and delivery was as stated.”

Helpful Report

Posted 5 years ago

“The company seemed to do their best to get me a quality item in a good amount of time.”

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Posted 5 years ago

“Excellent product and first class service. Arrived when they said. Also this same leather bag was much cheaper than anywhere else”

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Posted 5 years ago

“Amazing product and service. Would highly recommend”

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Posted 5 years ago

“Excellent service and delivery turnaround”

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Posted 5 years ago

“Great quality bag but delivery and customer experience was poor.”

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Posted 5 years ago

Dear Rob, I am sorry for the mix-up with your bag. As soon as you flagged this, however, I responded to find a solution you would be happy with. When we didn't hear for a few days, we called you. I'm aware that you didn't want to have to drop-off the incorrect bag which is understandable and I should have probably suggested a courier pick up in the first place. Thank you for cooperating with us to exchange for the correct bag and I am sorry for the error. We had mistakenly attached the wrong DHL label to the box. Best wishes Teresa

Posted 5 years ago

“I love my backpack and the great customer service I received from Made in Tuscany! The craftsmanship is impeccable and the leather is melted butter soft!”

Helpful Report

Posted 5 years ago

“Great company to deal with I am very happy with the quality of the bag and the fantastic communication from the staff when the bag I wanted was unavailable, they couldn’t have been more helpful. I will definitely shop here again Thank you”

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Posted 5 years ago

“A lovely well made bag that arrived on time. I am delighted with it.”

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Posted 5 years ago

“The bag I bought from made is Tuscany is beautiful. Quality leather, really well made and a great design. It arrived and even included a leather care kit. It took quite a while to arrive but Marjorie notified me of delays and in the end it came in time for my deadline so all in it was worth the wait. Very happy with my bag”

Helpful Report

Posted 5 years ago

“Needed this bag for a holiday and although I was told of a slight delay I was kept informed and the bag arrived on time. The leather is very soft and I love all the pockets so items can be retrieved easily when in a hurry. Great capacity so plenty of space to store jumpers.i pads and glasses. Perfect for my needs”

Helpful Report

Posted 5 years ago

Made in Tuscany is rated 4.8 based on 294 reviews