Made in Tuscany Reviews

Name: Made in Tuscany
Rating: 4.78

4.8 Rating 294 Reviews

95 %

of reviewers recommend Made in Tuscany

Company Reviews

Questions

Metrics

4.8

Based on 294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Email:

orders@madeintuscany.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made in Tuscany's bags are made so beautifully and are well crafted. Marjorie was great at communicating as soon as I placed my order and never minded when I checked in to find out the status of the order. Because each bag is made specifically to order then it does take more time to come in, but once it arrived I was thrilled with the look and quality of the bag. I would highly recommend Made in Tuscany to anyone looking for a beautiful and well made bag at a reasonable price.”

Helpful Report

Posted 5 years ago

Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new bag (:

Posted 5 years ago

“Easy to order. Kept informed about delivery and received exactly as predicted. Excellent service”

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Posted 5 years ago

Happy to know that you like your experience with us! Thanks for your order!

Posted 5 years ago

“Glowing tanned leather. Premium, large-toothed zips. The strap is very long, even when doubled up. I wish the strap was a detachable clip-on, with the option of an alternative, small carrying handle. At the moment I must carry it Man-Bag style. (I already have a lovely Gianni Conti bag.) For this: not on trend! But overall I'm impressed. A nice piece of work.”

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Posted 5 years ago

Thanks for posting a review! We always aim to deliver a great experience. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure improvements with our products. Thanks again and happy to have served you well! (:

Posted 5 years ago

“I have received excellent service from Made in Tuscany. My first impression of the bag I purchase was incredible quality. It looks and feels great. I will definitely be buying my future leather products from them.”

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Posted 5 years ago

We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are happy to know that you loved the bag. Thanks again (:

Posted 5 years ago

“Can't say enough about madeintuscany, fabulous service, quick delivery, and I adore the handbag. Thank you!”

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Posted 5 years ago

We’re so glad you had a good experience. We want every experience to be “five stars”! Glad to hear you love your new bag!

Posted 5 years ago

“Delivery time was weeks late. The bag was well worth the wait. Absolutely beautiful and beautifully made. I couldn’t possibly recommend Made in Tuscany enough. You have to own one to understand. 😍”

Helpful Report

Posted 5 years ago

Thanks for the review! I apologize on behalf of everyone. We can’t fix the past but you have my personal commitment to improve the way our delivery goes. Until then, please accept my sincerest apologies on behalf of everyone on the team. This is very helpful!

Posted 5 years ago

“I am delighted with the quality of my backpack, I would certainly order from them again. I was a little disappointed not to be kept informed of the delay in sending the order as it was the dirt time I ordered. However they sorted it very quickly and I am very pleased. Glen Penn”

Helpful Report

Posted 5 years ago

Thanks for posting a review and for still giving us 5 stars, we appreciate it! We are sad to hear that you didn’t have the best experience, you deserve better. Rest assured that this comment will not just end here, we will make sure that our system will undergo an improvement so that we can definitely provide a better customer service. Thanks again for your trust on us!

Posted 5 years ago

“I ordered my bag and received it on the 3rd day of the 2-3 days as expected. Brilliant service”

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Posted 5 years ago

Thank you so much for taking the time to leave us this review. Thanks also for trusting us! Have a lovely day (:

Posted 5 years ago

“Brilliant product, fantastic delivery! Kept up to date all the way through the process!”

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Posted 5 years ago

Thanks for the review! We’re so glad you had a good experience. Have a great day!

Posted 5 years ago

“I ordered a beautiful leather backpack from Made in Tuscany and couldn’t be happier with the customer support or the product. Highly recommend purchasing from Made in Tuscany.”

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Posted 5 years ago

Thank you so much for the feedback. We are delighted to know that you loved the bag. Stay happy (:

Posted 5 years ago

“Very satisfied with my order. The quality and style are just what I expected. I am very happy and pleased of their service.”

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Posted 5 years ago

Thank you so much for the positive feedback! We are very happy to know that you loved the bag. We will do our best to make sure that we always provide our clients quality bags all the time. Have a great day!

Posted 5 years ago

“Placed an order on 12/06, CC debited. Still waiting on goods 29/07, phoned twice emailed twice, still awaiting reply. Will need to dispute with credit card provider for refund. Unbelievably poor company.”

Helpful Report

Posted 5 years ago

Dear Ian, We are really sorry to see your negative review. We got back to both your call and emails and we responded to your call to confirm your bag had left. You were very kind to wait so long - the bag in question has been short component parts. For clarity, there is absolutely no reason to have to dispute a payment and the refund would have been done on the same day were it not for the bag leaving. It seemed from the previous correspondence that you would be happy with that as an outcome and we did not hear back from the email sent confirming it had left. We could then have had it returned to us. I do hope we can turn this around for you, and most of all, that you will be really impressed with your case.

Posted 5 years ago

“Thank You … Made in Tuscany. I received my backpack a couple of hours ago. Love it …… so pleased with the Cognac colour, also with the quality and the price. I did not expect delivery to Australia in 5 days. Nice surprise. I will be placing another order in the near future for my daughters birthday. Kind regards Robyn”

Helpful Report

(July 22, 2019, 11:18 AM) - Posted 5 years ago

Thanks Robyn, we really appreciate it, and glad to hear DHL are getting to Aus so quickly!

Posted 5 years ago

“Great customer service. When a bag I'd ordered was delayed due to it being in great demand, I contacted the company and they were able to rush my order through. Bag was beautiful, of excellent workmanship. Highly recommend.”

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(July 24, 2019, 10:31 AM) - Posted 5 years ago

Thanks Elyse. If we can help, we will. Thanks for being patient :)

Posted 5 years ago

“Excellent service that went beyond expectation. A quality product that I’m very pleased to have purchased.”

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(July 16, 2019, 11:37 AM) - Posted 5 years ago

Thank you Megan. Very pleased we did well for you :)

Posted 5 years ago

“Very pleased with this bag. It is not huge but a useful size for travelling and keep your documents safe.”

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(July 17, 2019, 8:23 AM) - Posted 5 years ago

Thank you so much for the feedback. We really appreciate you taking time to send us your review. Enjoy your bag! Stay safe (:

Posted 5 years ago

“Extremely happy with my new bag. The bag is exactly as specified and just perfect... the delivery and customer was excellent. I live in Australia and it was so easy to purchase... thank you again”

Helpful Report

(July 15, 2019, 10:26 AM) - Posted 5 years ago

Thanks for your kind words! Happy to know that you loved the bag. We promise to continue providing quality bags to our customers. Enjoy the day ahead!

Posted 5 years ago

“Love my bag, easy to travel with and excellent service from Made in Tuscany. MN”

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(July 17, 2019, 10:01 AM) - Posted 5 years ago

Wow! That's great to hear! Thank you so much for purchasing an item with us. We appreciate the trust. Thanks again for the positive feedback. Stay safe (:

Posted 5 years ago

“The backpack I ordered is beautifully made and will last me a long time. There is superb attention to detail and it was packed in a soft bag to protect it. I would recommend the company very highly.”

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(July 18, 2019, 12:31 PM) - Posted 5 years ago

That's great news! We are happy you love the bag. We will continue to do our best to make sure that we always provide our clients quality bags all the time. Thanks you so much!

Posted 5 years ago

“I was very pleased with my purse. Leather is supple, made very well. I ordered the Shanghai backpack and I love it. As a matter of fact I ordered two more a dark brown and the dark blue”

Helpful Report

(July 22, 2019, 12:30 PM) - Posted 5 years ago

Thank you so much for the trust! Our clients are our motivation to always provide quality bags. Thanks again and stay happy (:

Posted 5 years ago

Made in Tuscany is rated 4.8 based on 294 reviews