Magazines Direct Reviews

Name: Magazines Direct
Address: Rockwood House, Perrymount Road, Haywards Heath
Rating: 1.13

1.1 Rating 237 Reviews

3 %

of reviewers recommend Magazines Direct

1.1

Based on 237 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Magazines Direct:

Magazines Direct is your favourite magazines at great prices including Marie Claire, Woman and Home, Ideal Home, Golf, Nuts, NME, Uncut, InStyle, Livingetc, Wallpaper. Visit magazinesdirect.com. IPC Media produces over 60 iconic media brands, with print alone reaching almost two thirds of UK women and 42% of UK men – almost 26 million UK adults.

Visit Website

Phone:

0844 848 0848

Email:

IPCsubs@quadrantsubs.com

Location:

Rockwood House, Perrymount Road
Haywards Heath
RH16 3DH

Write Your review

Tell us how Magazines Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Magazines Direct 1 star review on 27th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"For the third time now I have been unable to download the digital version of TV Times magazine. On all occasions the call centre has been unable to resolve the issue. Previously I have had to contact the CEO email and escalate that way. I have now had enough and cancelled my subscription"”

Helpful Report

Posted 7 years ago

“On 2 occasions last week I tried to purchase an online subscription for Ideal Home magazine. On each occasion there was a problem in payment being accepted by the system so I subsequently phoned to complete this transaction. Again there was a problem with payment being made, despite trying 2 different bank accounts to try and accomplish this. However, payment was finally accepted. On looking at my bank statement this week I noticed that the payment had been taken twice. I phoned to ensure a refund of one of the payments was made to me and was told that the money had been refunded. I waited a few days but still there was no sign of the payment to my account. I again phoned and found out that the refund was credited to a "magazine account" for future use. The operator I spoke with on this occasion has assured me that the refund will go to my bank account within 72 hours. The question I have from all of this is why is it assumed that I would want the refund credited to my "magazine account" and not the bank account from which it was taken in the first place?”

Helpful Report

Posted 7 years ago

“I just received a subscription confirmation email for a subscription I never purchased. I would like to know how this happened and they need to remove my details. ASAP.”

Helpful Report

Posted 7 years ago

“I purchased a subscription and paid for it with a money order. Subsequently, I ordered another one at a sale price. I was told I could simply cancel the first one and get a refund. No problem. No PROBLEM? That was 6 months ago and I have STILL not received my money back. They PROMISE refunds - your money back. This is the WORST service I have ever had.”

Helpful Report

Posted 7 years ago

“Disgraceful customer service. Ordered a subscription in mid December 2016 and have still not received the magazine. Attempts to get an explanation by telephone and email have been unsuccessful. They send emails that don't answer my questions. They really don't care. Reading other reviews this is definitely a case for trading standards. Certainly a negative rating but have to give one star to be able to express my frustration. Whether I get my money back remains to be seen”

Helpful Report

Posted 7 years ago

“Possibly the worst customer service I have ever experienced. I had to repeatedly chase the for a free gift and voucher which came with the subscription I purchased. After 5 months I received the free gift but after 6 months they decided I was not eligible for the voucher. No such thing as a goodwill gesture, and really poor customer service in general. I will not buy from them again. Avoid!!”

Helpful Report

Posted 7 years ago

“I am still waiting for a refund of about £90 for a discontinued magazine, which I should have received 7 months ago. My emails are acknowleged but they do not answer my specific questions. This is appalling customer service & they do not warrant a one star.”

Helpful Report

Posted 7 years ago

“Without a doubt, the worst company I have ever ordered from! Not one mistake but 5 consecutive mistakes over the same order. Beyond unsatisfied. Will never recommend to anyone.”

Helpful Report

Posted 7 years ago

“I was informed that they were going to charge me for a repeat subscription which I hadn't asked for. I wrote to them on the 10th February saying that I did not want to continue the subscription. I had confirmation on the same day that the subscription wouldn't be renewed. On the 21st February they took the full subscription from my account. Haven't even received any magazines. Won't be using them again.”

Helpful Report

Posted 7 years ago

“Still complete dissatisfied with this company. Had to obtain repayment of unauthorised charges to debit card via my bank's disputed payment service. Still awaiting refund of remainder of subscription due to discontinuation of magazine paid for. I had an email at the beginning of December saying refund would be processed within ten days - almost 2 months later I'm still waiting. Non-existent customer service, quite the worst I've ever come across.”

Helpful Report

Posted 7 years ago

“Sorry to learn just now about so many bad experiences...I ordered and paid for subscription last Dec. and no deliverirs yet..traied to reach them through email but spme of theis addresses turned out to.be unknown...what can we all do?isthere a chance to ask for refund through visa?”

Helpful Report

Posted 7 years ago

“Took Woman and Home subscription out early December 2016 in time to attract a £50 editors choice beauty bag as advertised on their site. On querying its non-arrival this week was told I did not qualify for the gift. I did not make this offer up. Appears to be a deliberate attempt to avoid giving this. On reading the other reviews am really concerned I am dealing with such a disreputable company. Perhaps Trading Standards is the way forward?”

Helpful Report

Posted 7 years ago

“Awful customer service. I tried to phone to sort out missing subscription payment and gave in after 46 minutes on hold. Emailed three times and each reply bears no relevance to the problem. Not going to bother again, absolutely appalling company”

Helpful Report

Posted 7 years ago

“Appalling level of customer service. Firstly I was charged twice for the same subscription, it took numerous phone calls and emails and in excess of three months for them to refund me. They have now taken three unauthorised payments from my debit card which so far I have not received a refund for. In addition, the magazine for which I pay an annual subscription has been discontinued and despite opting to have balance of subscription refunded, they have transferred subscription to alternative magazine. I specifically requested, on more than one occasion, that the subscription not be transferred as recipient already has the alternative magazine. Quite the worst company I have ever dealt with - non existent customer service, unauthorised charges to my bank card, complete disregard of requests to cancel subscription . Would give no stars if it were possible.”

Helpful Report

Posted 7 years ago

“They have taken two payments from my credit card without my authority and now after 5 phone calls to them and nearly 4 weeks they have still failed to refund it! They have also transferred the remaining balance off a subscription(due to ceasing publishing it) to another subscription I have when I specifically asked them for a pro rata refund. They owe me in the region of £160 and I will very shortly be claiming it back via my credit card issuer who are aware of this issue and are not happy at all with their misuse of my credit card. My credit card issuer has told me that they can have their credit facilities removed if they repeatedly offend like this but it doesn't seem to worry them unfortunately. They do not reply to emails to their customer service team and I use that description very lightly since they simply are not customer focused at all! Their phone based customer team are in South Africa but I'm told refunds etc are dealt with in the UK. They are simply the worst company I have ever had the misfortune to deal with and I would recommend anyone to stay away from them unfortunately!”

Helpful Report

Posted 8 years ago

“Awful company sadly you can't rate no stars as that is all they are worth. They debited my account for a subscription I had cancelled more than two months ago. I have been promised twice that they will refund me...they haven't. Theft plain and simple.”

Helpful Report

Posted 8 years ago

“Ordered Living etc magazine They took the money but no magazine hads been received. I have tried really hard to get it put right but nobody wants to help. I have been ripped off”

Helpful Report

Posted 8 years ago

Magazines Direct is rated 1.1 based on 237 reviews