Magazines Direct Reviews

Name: Magazines Direct
Address: Rockwood House, Perrymount Road, Haywards Heath
Rating: 1.13

1.1 Rating 237 Reviews

3 %

of reviewers recommend Magazines Direct

1.1

Based on 237 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Magazines Direct:

Magazines Direct is your favourite magazines at great prices including Marie Claire, Woman and Home, Ideal Home, Golf, Nuts, NME, Uncut, InStyle, Livingetc, Wallpaper. Visit magazinesdirect.com. IPC Media produces over 60 iconic media brands, with print alone reaching almost two thirds of UK women and 42% of UK men – almost 26 million UK adults.

Visit Website

Phone:

0844 848 0848

Email:

IPCsubs@quadrantsubs.com

Location:

Rockwood House, Perrymount Road
Haywards Heath
RH16 3DH

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Magazines Direct 1 star review on 27th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a copy of 442 magazine almost a month ago. The payment has been taken, and my magazine has still not arrived. I will not be using this company again.”

Helpful Report

Posted 3 years ago

“Subscribed for 12 months to Motorboat & and Yachting. Yet I did not receive a single copy of the Magazine. ~Have complained on two different occasions getting crazy replies like e.g that I can access the issues on the Internet. Lousy and totally incompetent service. Am not surprised to see that your rating is a deplorable 1 out of 5. Georges Hess - Kenya”

Helpful Report

Posted 3 years ago

“Horse and Hound magazine is published weekly. It isn’t available on publication date via Magazines Direct digital app until late in the day. When I queried what time it should be available I was told the digital version was available three to four days before the print version which shows the customer services team have no idea about publishing. Despite several emails I am still waiting to hear when Magazines Direct intend to make the content available. Their best suggestion was to transfer to the print subscription to get it earlier. Very poor service.”

Helpful Report

Posted 3 years ago

“Took two transactions from my account with no authority to do so”

Helpful Report

Posted 3 years ago

“What a rip off company they have just launched a new app which locks out existing customers and they are now asking for additional money to access a service that we already had. In the process they have deleted all previous copies that were downloaded - disgusting and sharp practice.”

Helpful Report

Posted 3 years ago

“If I could give 1/16th of a star that would be about accurate. I have a two year subscription of Guitar Player magazine...about 3/4 of the time I receive an issue...I purchased a one-time magazine for one which they failed to send...it's been two months. Magazine Direct...you just plain SUCK!”

Helpful Report

Posted 3 years ago

“I have not received an issue in more than 6 months. It was sporadic even before then at best. When I ask they just give me the same run around. "we will set up a tracer" or "someone will contact you", but it never happens. They are a total joke! A ripoff. Do not waste your money! I would give less than a star if I could.”

Helpful Report

Posted 3 years ago

“I thought I was having a dismal time until I read these reviews. I'm straight off to paypal for a refund without wasting any more time with magazines direct.”

Helpful Report

Posted 3 years ago

“Asked to stop my subscription because kept coming late.was given refund of 44 pounds on 19 July which never came .have sent e mails and made several phone calls all to no avail. Very disapointed. Rubbish service .have now given up.if I ran my business like you I would be out of work.”

Helpful Report

Posted 3 years ago

“Never got my issue ! I told them but they're not willing to do anything ! Horrible customer support !!!”

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Posted 3 years ago

“Update on my recent review: Magazine Direct have contacted me and refunded the extra payment. This shows that perhaps they are listening. We’ll done to their team for acting swiftly.”

Helpful Report

Posted 3 years ago

“I recently took out a digital subscription for Horse&Hound. I was completely unable to use it as nothing would download. My email was eventually answered after a few days stating that they had no record of me. I eventually managed with much electronic hard work to get the app to work. My bank account however was debited with two different amounts. I phoned today to query this and an Indian gentleman told me the second amount had been held suspended on a previous account from 2019! He couldn’t explain why they hadn’t asked for it before if it was owing and why I had to pay it now if it had been suspended or what it was connected to. He continued to go round in circles until in exasperation I gave up. I think that’s why they use call centres.”

Helpful Report

Posted 3 years ago

“I ordered a magazine and they didn't bother sending the free supplement with it - even though the supplement has more pages than the magazine itself! When I complained they said it must have got lost but I don't know why they would send both bits separately? They then claimed that they had sent it again, but it has not arrived and again they blame the postal service. Absolutely rubbish experience.”

Helpful Report

Posted 3 years ago

“Ordered 4 Total Film single editions in December - nope, we only send you 2, then told to reorder, nope, no longer available. Order another set... same story.... fail to arrive, resent those - and still haven't arrived in Australia. I then ordered another single edition.. and well.. would you guess that it again hasn't arrived. They take your order, but there is NO EMAIL to state that it has been sent. There CASE MANAGEMENT system is rotten. What is wrong with this company ? The previous company that Total Film used was 200% better.”

Helpful Report

Posted 3 years ago

“Magazines direct is literally the worst company I've ever dealt with! I ordered 3 magazines at the beginning of Dec 2020. Received two of them 5 months later and now it's going on 7-8 months and still have not received my. third magazine!! Seriously wtf! I don't get how this company can even stay in business! I've emailed them about 5 times and still nothing.”

Helpful Report

Posted 3 years ago

“This company is terrible, you take a subscription out then don't receive the magazines. After you ring they eventually sort it then suddenly a week without a magazine , have spoken to customer service & she made me feel stupid & insisted the magazine would arrive the next week, I couldnt make her see that not for the first time the magazine didn't arrive! In the end she cut me off.”

Helpful Report

Posted 3 years ago

“Very awful experience dealing with this company. For no reason I lost access to my subscription and no one in this company can explain why. It takes weeks and tons of emails to communicate them on just tiny issues and they seem completely lost. And guess what, I still don’t have access to my subscription. Life is better without magazinesdirect.com, trust me.”

Helpful Report

Posted 3 years ago

“This company steal money from your account, when you try to contact them they ignore you, my bank is trying to get the money back for me, please do not order anything from this company, read the reviews on other websites, there are no good reviews , you have been warned !”

Helpful Report

Posted 3 years ago

“ordered four back issues of US PC Gamer, never delivered. called many times, finally got a hold of Kelly in customer serviced. Sent details of order three separate times. no reply. Then sent email string to UK PC Gamer supplier. got reply, then they went radio silent. finally gave up and put in a dispute with my credit card company. what a waste of a supplier.”

Helpful Report

Posted 3 years ago

“They were unable to fulfill an order due to overselling on their end and sent an email stating a refund would issued within 3 to 5 days. It's been over two weeks. They also do not reply to emails.”

Helpful Report

Posted 3 years ago

Magazines Direct is rated 1.1 based on 237 reviews