Magazines Direct Reviews

Name: Magazines Direct
Address: Rockwood House, Perrymount Road, Haywards Heath
Rating: 1.13

1.1 Rating 237 Reviews

3 %

of reviewers recommend Magazines Direct

1.1

Based on 237 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Magazines Direct:

Magazines Direct is your favourite magazines at great prices including Marie Claire, Woman and Home, Ideal Home, Golf, Nuts, NME, Uncut, InStyle, Livingetc, Wallpaper. Visit magazinesdirect.com. IPC Media produces over 60 iconic media brands, with print alone reaching almost two thirds of UK women and 42% of UK men – almost 26 million UK adults.

Visit Website

Phone:

0844 848 0848

Email:

IPCsubs@quadrantsubs.com

Location:

Rockwood House, Perrymount Road
Haywards Heath
RH16 3DH

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Magazines Direct 1 star review on 27th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Magazines Direct is a red flag. Buy at own risk!! I had two magazine subscruptions setup. Had two issues show up for one subscruption and 0 for the other. They took out a direct debit which I missed in my emails from them. Had to dig through the junk. When I went to the site to cancel the subscriptions or question where my missing issues were the sight had changed and suddenly didn't recognize my email at all, which they are still emailing me so that is complete BS. Straight to the bank and cancelled both. Its far far simpler and cheaper to just buy them off someone on eBay. More secure too.”

Helpful Report

Posted 4 years ago

“Have used for many years but will not be using again. Service very poor. Have bought for myself and for a gift. My copy stopped arriving three months ago. Customer Services blamed post office! Now my copy has arrived out of the blue but recipient of gift has stopped receiving their copy. Very embarrassing and a waste of time and money.”

Helpful Report

Posted 4 years ago

“I used Tesco Clubcard vouchers to buy a subscription of Living etc magazine. The confirmation email told me that my order would be processed and I would hear back within 72 hours. Several enquiries and three months later, they appear to have done nothing to process the order stating ‘system problems’. Pathetic excuse of a company, and Tesco did almost zero to help my case. Have asked for a refund, but don’t hold out much hope of it happening.”

Helpful Report

Posted 4 years ago

“Received I issue of Gardeners in July World.Had a query re my subscriber number inJuly that was verified by phone ok. Now they cannot find my details at all.Very odd way to run a business in my opinion .Good record keeping is essential in business”

Helpful Report

Posted 4 years ago

“They are scammers. Charged my parents $500, instead of $95. They said we could cancel in 10 days. I called them and they said NO, that we are not allowed to cancel. We had the same problem with them a year prior. I told them to not call my parents because they have dementia and I am in charge of their finances. We had to cancel credit card.”

Helpful Report

Posted 4 years ago

“Subscription taken out in May. Magazine not received. Have been chasing it up with them since 29 May. Excuse is they are working from home so everything taking longer. Each email contradicts what a previous email has said. The customer service is no existent. Coronavirus is an excuse, other companies are working from home and doing a great service. This firm is the pits and if I could they would not even get one star. Complete rubbish company.”

Helpful Report

Posted 4 years ago

“They’ve not made me at all happy, as I continue to receive a magazine I never actually requested or signed up for. And I used the email address, under ‘contact us’, which then came back as,’ Address not found’. So more waste of time, as I continue to receive a magazine I never wanted and wouldn’t have subscribed too! So I am less than happy!!😖”

Helpful Report

Posted 4 years ago

“I ordered the Gardeners World magazine for May (the value bumper issue with free seeds) and it arrived within 2 days. Very quick service. I ordered it Sunday night and had an email on Monday saying it had been dispatched, and it arrived on Wednesday.”

Helpful Report

Posted 4 years ago

“Abysmal company with the worst customer service I have ever experienced. Didn't send out any magazines for 7 months due to a system error at their end, then said they couldn't provide back copies but I could buy them at more than double the cost. DO NOT USE THIS COMPANY!!”

Helpful Report

Posted 4 years ago

“Don't order from them. They give you the option for the order then they say they can't take the payment and the offer has expired. Very, very bad service.”

Helpful Report

Posted 4 years ago

“I ordered a subscription as a Christmas gift for my mother on 9/12/2019; nothing has arrived and I have spoken to them on two occasions not counting today. The payment left my credit card account and I received no details of an account number until I asked for it again today. The magazine I ordered for my sister through another company at the same time has sent her 3 copies. Why do reputable magazines allow themselves to be sold through scammers like these?”

Helpful Report

Posted 4 years ago

“My elderly mother bought a subscription with this company on 6th December and paid £31.99, she hadn't had a magazine so called them and they say they have no record of the order - the money has left her bank , when she told the lady this she put the phone down! Avoid at all costs”

Helpful Report

Posted 4 years ago

“My partner got me a subscription to a magazine as a present, using Magazines Direct. For the first few months the issues turned up regularly, but latterly there are huge gaps in delivery and several months can be missed at a time. Ringing them is hopeless - we have spent far too much time trying to get missed issues sent. The person on the other end of the line agrees we are due, but nothing arrives. Total farce of a company. Will never, ever use again.”

Helpful Report

Posted 4 years ago

“They are still scamming people! Nothing since they took a subscription in Nov, despite repeated calls!”

Helpful Report

Posted 4 years ago

“These people took £90.50 from me back in October 2019 and have not delivered my subscription magazines. I was told I would receive a refund a couple of months ago but haven't, taking someone's money and not delivering goods is theft. Do not trust this company”

Helpful Report

Posted 4 years ago

“Shocking, scammers, do not use.”

Helpful Report

Posted 4 years ago

“Reading the other reviews I have had the same experience with this company. Cancelled my subscription in advance and they still took my money £41.49. Rang and was advised refund would be issued, nothing happened. Rang again told once again that it would be refunded within 5 working days. Nothing, rang again, this time they said there was no record of my last call. Said a cheque was sent. Not received. SaId they would not refund full amount - why? They said they would escalate to Head Office in UK. Not holding my breath. AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“I had problems with a subscription as a gift for my sister in South Africa which I subsequently discovered she had never received. After attempting to get a refund via a South African call centre, I was told many times the refund had been sent. One version was the refund had been sent straight to my account. When I inquired again because the payment was never received, the second version was it had been sent by post. After each of these "transactions" I was told I must wait at least 10 working days, sometimes 5 working days, sometimes 2 weeks before the promised refund took place. After about 10 attempts to retrieve my money,and various ingenious excuses for the delays, with reassurances every time that the matter had been dealt with, I gave up and decided NEVER to deal with this company again.”

Helpful Report

Posted 5 years ago

“Disgraceful customer service. Took money from my account when I had paused a magazine subscription when going away which is a mistake I accept. I phoned them to get the money back once returned from travels as no longer manage the magazine I subscribed to and they said they would credit my account. Nothing. I forgot about it and called 2 months later, the customer service woman was rude said in a clipped South African accent 'the money was paid back into your account man'. I said it hadnt and she then said Id called last week and it takes 7 to 10 days, I said I had called 2 months ago, she said the other operative I had spoken to had forgotten to action it and it would be credited and I asked for an email of confirmation. No apology and acted in an arrogant fashion as though this was somehow my fault when it was their incompetence. I accept mistakes but when someone acts in such an arrogant way to a customer of 5 years it makes me annoyed. I wotn hold my breath that she will action it and I will see an email but we will see.”

Helpful Report

Posted 5 years ago

“Paid for a subscription to Mountain Bike Rider magazine. Didn't receive my first issue, looked at my online account and it stayed it had been delivered. Called Customer services and was told a replacement would come within a week. Did not arrive. Will cancel my subscription and claim a refund as this company do not appear reliable. It's a shame as I really like the magazine.”

Helpful Report

Posted 5 years ago

Magazines Direct is rated 1.1 based on 237 reviews