Magazines Direct Reviews

Name: Magazines Direct
Address: Rockwood House, Perrymount Road, Haywards Heath
Rating: 1.13

1.1 Rating 237 Reviews

3 %

of reviewers recommend Magazines Direct

1.1

Based on 237 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Magazines Direct:

Magazines Direct is your favourite magazines at great prices including Marie Claire, Woman and Home, Ideal Home, Golf, Nuts, NME, Uncut, InStyle, Livingetc, Wallpaper. Visit magazinesdirect.com. IPC Media produces over 60 iconic media brands, with print alone reaching almost two thirds of UK women and 42% of UK men – almost 26 million UK adults.

Visit Website

Phone:

0844 848 0848

Email:

IPCsubs@quadrantsubs.com

Location:

Rockwood House, Perrymount Road
Haywards Heath
RH16 3DH

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Magazines Direct 1 star review on 27th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. If I could give 0 stars I would! They have wrongly been taken money out of my account for 2 months. When trying to contact them you get a automated response with NO customer care at all. The worse company I have dealt with in years! DO NOT GET A SUBSCRIPTION THROUGH THEM!”

Helpful Report

Posted 4 years ago

“Simply deleted my accountwhen myfavoritemagazines.uk merged into magazinesdirect.com. My magazines were never delivered, and I had to contact my bank to cancel the credit operation. This company is a scam.”

Helpful Report

Posted 4 years ago

“Been trying for 2 months now, about subscription I have paid for and received confirmation, now they say they have never received payment even though I have supplied credit card statements showing payment. Absolutely appalling customer service”

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Posted 4 years ago

“They charged me double my initial purchase and never got back to me after dozens of emails. Avoid at all costs”

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Posted 4 years ago

“Two Direct Debits taken from bank account in September instead of 1. After a 40 minute wait I spoke to a call centre employee who said refund will take 3 or 4 days. Rang again two weeks later (50 min wait) , was told refund will take up to 14 days. Now after almost a month of waiting still no refund. Do not have any dealings with this cowboy outfit as they are obviously totally incompetent. Emails to them elicit a automated reply that they are busy upgrading their systems , pure excreta as they are still sending daily emails trying for new subscriptions , a con !”

Helpful Report

Posted 4 years ago

“Taken money unlawfully - not renewed any subscription”

Helpful Report

Posted 4 years ago

“Took out a subscription for Photoplus mag via issue 170.Issue 171 arrived OK 2 days before it was due in the shops.HOWEVER there was an offer of a Vanguard camera bag that was supposed to arrive with the mag.E mails generate the standard we're upgrading our subscription network etc.Phone calls generste the" we're escalating this issue " Nothing happens.Still no bag.Not good enough.Am considering stopping my direct debit at this rate!!”

Helpful Report

Posted 4 years ago

“I cancelled my direct debit for some magazines. They were for mum, who died of covid. Without authority, they just set up a new direct debit! This company is awful - don’t give them your details.”

Helpful Report

Posted 4 years ago

“Absolutely appalling customer service. It took me over half an hour to get through to someone in a call centre in India who was unable to help me. They promised someone would call or email me within 24 hours. They didn’t. I emailed them 48 hours later. Still no response two weeks later! I took out a subscription for a weekly magazine in June and since then I’ve received fewer than half the magazines I should’ve done and have had to call them three times. Shocking!”

Helpful Report

Posted 4 years ago

“Yay Just discovered this page.Absolutely astounded by the volume and nature of complaints.I thought my experience might be unique.Obviously not. I took out a subscription for a magazine in March for £1.00 per month for an introductory period of 6 months.After 5 months I found that my bank account had been debted for £34.99 .I immediately contacted magazines direct and was advised that a refund had been credited to my bank account.Contrary to what I had been told this did not happen. Since then I must have contacted magazines direct at least a dozen times by email and continually received an automated response saying we are currently upgrading our customer services department and will get back to you shortly.After two months I have still not received any refund. I don’t think I have ever come across a company that behaves in such a shoddy,cheap,unprofessional and dishonest manner. It is hard to believe that magazines direct is part of Future plc a FTSE 250 Company.Some future!!As a public listed company Future plc must ensure proper corporate governance of all its constituent parts. The way magazine direct is behaving suggests a company in trouble.It obviously needs investigation and I am will be asking Trading Standards to look into how this company is currently operating.I have also contacted the consumer journalists of a number of national newspapers suggesting that this company is worth investigating. I would suggest that all customers of magazines direct who have experienced an appalling standard of service do the same.This Company must not be allowed to get away with this continual scandalous treatment of customers.”

Helpful Report

Posted 4 years ago

“Subscription paid 24 July by PayPal. I have not yet received a magazine. Was told subscription would start with Oct issue to be sent out in Sept. Multiple phone calls made have been told subscription suspended ( never started!) as payment from PayPal not received. One of their so called customer service reps called Sam told me not to make a fuss over £36.99 Disgraceful attitude. Have email from PayPal confirming payment made to this company in July. Have sent emails, never received a reply. Avoid this appalling company at all costs. Might as well burn your money. If I could give zero stars I would.”

Helpful Report

Posted 4 years ago

“THOUGH I HAD GOOD NEWS FROM THESE - BUT THEY LIE AGAIN After chasing these people for three weeks I eventually get a PROMISE that my subscription had been 'mislaid' but will actually start on a given (very late) date and would have a complimentary multiple issue extension. Their website showed my account with this subscription appearing with an end date inlcuding that extension..... ONE WEEK LATER I get a email telling me that the very first missing copy was sent (LIE !) and 'lost in the post' for which they are not responsible and my subscription would be extended by ONE WEEK from it original end date. As I have already 'LOST' more then the one copy it means my one year subscription have been well and truly shortened ! ! Now I check the website, my account and subscription has disappeared. I really wish I had checked review site or their facebook page (full of complaints) before I ordered my subscription from them. DO NOT USE THIS COMPANY ! ! ! ! ! A trip to the local newsagent, even in the worst weather, will be a pleasurable experience. ONE STAR IS WAY TOO GOOD FOR THIS”

Helpful Report

Posted 4 years ago

“ordered over three months ago, still nothing. No customer service to speak of. Dreadful company - God knows when I'll get a refund.”

Helpful Report

Posted 4 years ago

“Utter rubbish service !!!! ...very disappointed with this service! How can you take out a magazine subscription in September and find out it'll take 4 months before your first magazine is going to arrive? Now spending weeks trying to get my refund....DONT USE THIS COMPANY!”

Helpful Report

Posted 4 years ago

“Absolutely dreadful service. Never received some of my magazines, no response back to resolve the issue. Have now been promised a refund which I still haven't received a whole month on! Going to make a complaint to Living Etc about the company. Don't buy from them! Shocking.”

Helpful Report

Posted 4 years ago

“Absolute joke regarding account queries. Every email creates an automated response that goes nowhere. Pathetic.”

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Posted 4 years ago

“I placed my orders for ImagineFX at the end of august. Quick confirmation and expected arrival date. I am still yet to receive them. Customer service is terrible - they do not reply to emails, I have provided all the information necessary, receipts and proof of payment. I call over the phone and they just say they cannot find my orders, I send the information again and no reply. It feels like and endless loop that will never be resolved. I. want to raise a PayPal dispute and get my money back, but I also want the issues. It's a shame, MyFavouriteMagazines who distributed the magazine before had perfect service, they have now been bought by Magazines direct and you cannot even call it a service!”

Helpful Report

Posted 4 years ago

“Placed an order with Magazines Direct for Ideal Home in July 2020. I received a confirmation that September issue would start. No magazines received yet. Used complaint process. Only form letter responses. I can't even cancel to get a refund. Ideal Home should end their advertising with this company. Deplorable service. If I could give minus 10 I would.”

Helpful Report

Posted 4 years ago

“Complete radio silence regarding my order for 2 months, not even a confirmation email - myself and many others were ignored, hung up on or left on eternal hold by the awful customer service, only to be emailed today that they oversold the magazine I ordered (despite me being most likely one of the first to order) and that they cancelled my order. Mindblowingly bad.”

Helpful Report

Posted 4 years ago

“Why I HAVE GIVEN THEM 1 STAR I DO NOT KNOW, JUST THAT THERE WAS NO OPTION, TAKEN MY MONEY, NO MAG AND NO REFUND, AS OTHERS SAY HELP LINE JUST CUTS YOU OFF. AVOID, AVOID, AVOID.”

Helpful Report

Posted 4 years ago

Magazines Direct is rated 1.1 based on 237 reviews