“I ordered the subscription for a Christmas present, it took days to process the order.....I have never had an email to confirm the order the only thing I received was a letter yesterday with a card I could give the recipient at Christmas...Then today just under a month before Christmas they received their first magazine!!!! WHAT WAS THE POINT OF OF ASKING WHEN I WANTED TO SEND THE GIFT EMAIL??? Gutted the surprise was ruined, thanks a bunch!!! I will never buy from them again!!!!”
“Everything seemed to go smoothly, I ticked the box saying this was a Christmas present, even called the helpline to check nothing would be sent until after Christmas. However have found out the recipient had reviewed Decembers edition today leaving me with no Gift to give on Christmas Day!”
“After ordering my subscription I did not receive the promised confirmation email which meant that although I received the checkout confirmation with my reference number I wasn't sure whether my order was processed or not. I rang to confirm this and was given assurances that everything was fine”
“I am a repeat subscriber and was sent a letter reminding me to re order at approx £85. I resubscribed on line at approx £65. What a way to treat loyal customers.”
“I paid online. I had no online acknowledgement email therefore was unsure whether transaction had gone ahead. I contacted you by telephone two days later and was passed to two other numbers, one for each magazine I had ordered. One told me transaction had gone ahead, one said it hadn't. I was unsure what to do next then I received by post confirmation of both. There was an offer on the site - order two magazines for a free Gourmet card - have had no mention of that ! Perhaps that could be investigated for me?
Regards”
“A very good service - easy to use, easy instructions to follow, excellent discounts on magazine prices - I'd rather pay these prices then full price in the shop.
I've use this to purchase magazines as a gift one more than one occasion and am very happy with the service,”
“Out of my two subscriptions, one came very rapidly. The other sent a notification. I felt this happened in a timely manner. I would use this subscription service again. The website was very clear & easy to use.”
“Bought as a gift for my mum, (72) Great idea for someone who never wants anything!
Would have been nice to have something to give, like a gift card/certificate or free gift.”
“Easy to use, easy to find the magazine I wanted. Only down side is that it was ordered for a Birthday present in November and after I had paid for it I was informed that the first edition would be sent in the new year. Dissapointing!”
“I checked the box for the magazines to be delivered after Xmas, as they are a Xmas gift, but as far as I know, at least one has been delivered already and it it still November.....it has now spoilt the Xmas surprise!!!!”
“It was very easy to order and pay for a new magazine subscription through this service. The web-site was easy to follow, payment methods were well set out and the overall experience took very little time at all.”
“Was not clear when I made order that I was creating a DD
Only by chance reading the letter did it become apparent
Plus interval between making order and mag being sent seems ridiculously long
Price however is excellent”
“It is very difficult to write a review becasue so far I have not received the magazine to which i have subscribed, that is, unless it has arrived in the last two days or so ,as I have been away from home. It is not that, however, which has made me say "poor" rather than "normal". It is the fact that no one has said that it might take a while before the magazine arrives.Nobody said that it will be at least a month ,or maybe more because ...because.... whatever, whatever. That is what would have made it acceptable. So far I have paid money, I have been asked to write a review and still no magazine. I was on on the point of telephoning to check you out. I will give it one more week but I would expect to hear SOMETHING, even if I don't actially get the magazine. to tell me roughly when I might expect it.
Thank you”
Dear Josephine,
Thank you for your subscription order. O, The Oprah magazine is an overseas delivery and can take up to 12 weeks to arrive. I have been in touch with the Publisher to enquire when exactly you can expect the first issue to arrive. Please bear with me until I hear back from the Publisher to, hopefully, give you a satisfactory response.
Thank you
Kind regards,
Antje
“Its lovely to receive a magazine once a month, especially when it it much cheaper through a subscription and never having to worry it will be sold out. Its always on time and have never had any problems. :-)”
“I've haven't relieved an email confirming my purchase as of yet and the money has not been charged from my bank account yet, please confirm when this will take place as I placed my order over 2 weeks ago.”
