Magnet Reviews

Name: Magnet
Rating: 1.65

1.7 Rating 133 Reviews

14 %

of reviewers recommend Magnet

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Metrics

1.7

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous // 01/01/2019

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“Magnet kitchen fitted fine. Four years on problems with drawers and one panel. Bought with fifteen year guarantee, but after four requests for attention Magnet have stopped responding.”

Helpful Report

Posted 1 year ago

“Everything went wrong , units missing , electrics failing after kitchen installed wrong electrics for cooker ordered door bro , cooker didn't arrive until 3 weeks after kitchen installed, units not in line, joins seen in work tops , floor bubbled Door broken on unit push and pull awaiting decision for it to be fixed”

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Posted 2 years ago

“Design done wrong. Had to be redone. Delivery date late. Only a third of the units arrived on first delivery. Have been chasing the rest for months. Greenwich branch London appalling customer service. I have been shocked at how bad.”

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Posted 2 years ago

“I have been fighting with magnets for 4 years about my kitchen they put the double oven to high i am only 5foot changed it for a smaller one but its against the wall by my radiator still can't use it properly kickboards rotting the ombudsman was on there side”

Helpful Report

Posted 2 years ago

“Magnet Plymouth.......great until after they have had your money. As a single woman on her own, just beware. They recommended one of their fitters to me who took weeks to complete, the upper wall cabinets were not the same height above the worktop service on either side of the room. He was not bothered and left the difference showing after putting some tiles up. One of the worktop joins keeps cracking and was just told to use colorfill and try to repair myself. Fitter did all the electrics even though he wasn't qualified and failed to ensure my property was signed off by a qualified electrician. I have tried on various occasions to get Magnets representative to sort for me but all to no avail. Beware and spend your money somewhere else.”

Helpful Report

Posted 2 years ago

“We called for a service for our boiler he had to dismantle the housing around the boiler it was a disaster , the floor in the hall had to be relaid because it was bubbling up they came to do it again it squeaks when you walk on it . When we called the manager he was totally un professional he was scruffy we though he had come to do some work , he then went on to defend the mistakes they had . Hadleigh branch”

Helpful Report

Posted 2 years ago

“Once they have your money they not only don’t deliver what you’ve paid for they go out of their way to inconvenience you. They never call you back, asking for a complaint to be escalated does nothing - still nobody calls you, customer care hang up on you, branch staff tell you they’re too busy to look into issues. Worst company to deal with ever”

Helpful Report

Posted 2 years ago

“There should have been a refund on my kitchen I paid nearly 30 k and My kitchen is not finished this is outrageous”

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Posted 2 years ago

“Magnet Inverness when they get you in fine but then the trouble starts paid 8k for the kitchen then they recommend a so called fitter and he gave me a estimate 7 k it ended up paying 19k raw deal for a raw meal”

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Posted 2 years ago

“Paid 30k for my kitchen should have been,15k not finished yet”

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Posted 2 years ago

“Never again.very bad experience”

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Posted 2 years ago

“Maaa Nameste Namskaar sorry bhul chuk maaf kar dijiye God promise promise maa bhul chuk aainda galti nahi hogi Subject demand ek Aadmi insaan man human jagdish bhai my brother or nitin bhai dono two persons jinda chahiye alive alivement agreement jagdish bhai my brother jinda chahiye HELTH PROBLEM SOLVE YOU jinda ghar bhej dijiye contact number 9004879503 jagdish bhai or nitin bhai Order par jinda chhod dijiye Thank you dhanyawad Thank you”

Helpful Report

Posted 2 years ago

“Great experience manger Mark Ruff helped all the way with this thank you”

Helpful Report

Posted 2 years ago

“Magnet have been an unprofessional, ignorant, and useless company. I have wasted Months trying to get a correct design, quote, then actually place an order. Once I had, the real problems started. No paperwork, no confirmation of spec/delivery date, no invoice, no receipt for payment. Once I had paid, no answers to anything. Then they failed to deliver my kitchen, twice, over a two week period. Finally offering another two week delay. Never again! Go elsewhere.”

Helpful Report

Posted 2 years ago

“Absolutely terrible. Two months without a finished kitchen and no idea when they will come back and do it.”

Helpful Report

Posted 2 years ago

“I have purchased a £25,000 magnet kitchen, Gillingham, since November 2021 and have not received them all delivered.”

Helpful Report

Posted 2 years ago

“Bought a new house with a Magnet kitchen...cabinets not fitted properly, trim cut at different lengths, sink not sealed, countertops delaminating on corners and not fitted level. They said it was because of Covid and short on labour that they had to rely on new fitters. Excuse after excuse, 6 months later we are still waiting for them to put it right. The cabinets themselves are quite cheap looking and plastic-y (we have the Tatton range). I have heard that Wickes or even B&Q are slightly better in customer service and quality of product.”

Helpful Report

Posted 2 years ago

“Disaster. Nearly three weeks after the promised delivery date, I have received only an incomplete order, incorrect units, units which do not match the kitchen, units which are broken or damaged. This morning their delivery man tried to deliver the incorrect units which he had removed yesterday. Local office not taking phone calls now that the bill has been paid. Head Office Customer Service is a joke. Nobody from senior management has had the courtesy to telephone, Customer Service is "following procedure". I am paying my builder to twiddle his thumbs. Avoid.”

Helpful Report

Posted 2 years ago

“We purchased a kitchen via the on line team and Roche branch in Cornwall. Service has been appalling: Kitchen delivered with units wrong and missing and no worktop at all : Branch have been very unhelpful and Area manager I has no idea what is happening and isn’t interested: I would never purchase from them again :”

Helpful Report

Posted 2 years ago

“We have just bought our kitchen from Magnet so cannot vouch for installation etc but we did want to give a massive shout out to Riad who is the manager at the Clapham Branch. We went in with a clear picture of what we wanted and it would have been awful. Riad really knew his business and we have ended up choosing a really fabulous looking kitchen and worktop. All without an argument too. Thank you Riad.”

Helpful Report

Posted 2 years ago

Magnet is rated 1.7 based on 133 reviews