Magnet Reviews

Name: Magnet
Rating: 1.65

1.7 Rating 133 Reviews

14 %

of reviewers recommend Magnet

Company Reviews

Questions

Metrics

1.7

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Magnet made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wrongly assumed that Magnet was a reputable company. Please do not make the same mistake. To summarise: - We moved out of out house for 2 and a half weeks for the kitchen fit. In the end there were so many problems, the works spanned months and we were forced to live alongside it. - For four weeks we were essentially living upstairs with 2 toddlers and a baby because of issues with the flooring downstairs. There was no priority given - we had used a Magnet Kitchen Fitter so he had moved on to another job. - There was a serious incident where my 2 year old was nearly crushed by a solid wooden door which had been left off it's hinges and propped up in a doorway (that we hadn't been informed about). Upon raising duty of care concerns, I was advised 'Magnets duty of care extends only as far as the kitchen cupboards' and 'they wouldn't advise we let children into the work area'. In real terms, this translated to 'you should not have let your children downstairs for the last 5 months'. - The company Installations Manager didn't even bother replying to my complaint. - The newly laid underfloor heating circuit was severed as the flooring was laid on top. We have been left with broken underfloor heating and damaged flooring where the engineered oak floorboards were cut through to repair the heating issue (both repairs failed after a couple of weeks). The flooring cost approximately £5000. - I received an electric shock off the kitchen sink related to the underfloor heating. (The underfloor heating was then earthed). - The Magnet kitchen fitter stopped responding to my messages regarding the ongoing flooring problems once he had received payment, despite assurances that it had a 2 year waranty. When I complained again to Magnet they advised they are not contractually obliged to fix it (as it is private undertakings by their kitchen fitter) and that 'the complaint is now closed'. - Magnet have been deliberately obstructive when trying to resolve my service complaint to the point where I have been forced to contact a solicitor. I understand that sometimes there are unforeseen complications but I would respect Magnet a lot more if they had taken ownership of the problems as they arose, apologised and addressed them properly. To brazenly deny all responsibility in the way that they have is embarrassingly shameful. To endanger lives because of it is unforgivable. Please, shop elsewhere.”

Helpful Report

Posted 3 years ago

“Kitchen excellent quality, mostly well planned. Problem lies with the recommended contractor who was unqualified and could not finish the job to an acceptable standard. We had to employ others to complete. Magnet came and inspected, agreed finish poor but no recourse as he was a contractor. Steer clear”

Helpful Report

Posted 3 years ago

“Magnet are a complete mess, avoid at all costs! I ordered a kitchen in Jan 2021 after being lured in by deals. A summary of the issues: - Lots of wasted time. The first plan apparently didn't fit with the space when the pre-fit survey came, then they wanted an extra ~£1,000 to rectify this! - Poor communication between online and store teams meaning I had to be on the phone with the team almost every day to fix the errors - The team kept 'getting the price wrong' and revising it higher and higher (I still don't see how this makes and sense, other than blatant extortion) - Despite the pre-fit survey and revised plan with added costs, the final kitchen STILL DIDN'T FIT - Magnet added 3 units and associated doors & end panels (not cheap) onto the bill which were not part of the agreed floor plan! I am still trying to sort out the collection and refund of these, but Magnet are ignoring this. Unfortunately the builders started unpacking all items when they arrived so I can't even return it all Ultimately, it's been a complete headache. Expect disorganization, delays and hidden costs!”

Helpful Report

Posted 3 years ago

“Appalling service stay well clear After purchasing a £12000 kitchen at the end of last year we were hoping that our dream kitchen would be complete in accordance with our new extension unfortunately we were sorely disappointed Firstly on delivery we were missing all our splashbacks and a fridge freezer the fit was then put back as we had to wait for the magnet installer who I have to say was excellent We are still awaiting splashbacks and have had no assistance from customer service who have basically washed their hands of it leaving us with an unfinished kitchen which we are now taking to a legal representative and trading standards Stay clear of this company if you want to get a good service”

Helpful Report

Posted 3 years ago

“The great review comes down to two factors: I bought one of their most expensive kitchens and a fantastic fitter. The customer service I have received from the archway branch has been exceptional. The kitchen planner Aba Marful was fantastic. After all the bad reviews you might be reading on here you might be thinking I’ve been paid or I’m fake. I can assure you I’m not. However, I will say I had the kitchen fitted by a skilled craftsman and there is where I think lies the problem. It’s all in the fitting. You need a great fitter to get a fantastic kitchen. My guy is called Tony Stevens who’s based in London. My Somerton kitchen looks amazing.”

Helpful Report

Posted 3 years ago

“TERRIBLE EXPERIENCE – STEER CLEAR unless you want to pay 5000 Quid for a 700 pound kitchen!! Story - I ordered a new kitchen for my elderly 80+ yr. old parents through one of their "contractors" who promised me that he was a certified Magnet contractor – five star and all that - he then insisted on full payment, charged me 250/ 300% on top of the kitchen, disappeared for three months, after we threatened legal action he came back - assembled it in the wrong place and badly, did not use genuine parts and then did a runner before finishing the job! We tried every possible recourse and I then turned to Magnet to help out and head office and branch office told me that THEIR CONTRACTOR was the client NOT MY PARENTS WHO PAID FOR THE KITCHEN!.. STEER VERY CLEAR, they just care about their contractors who they give all sorts of incentives, not the real paying clients!!”

Helpful Report

Posted 4 years ago

“A word of warning.... Do NOT buy a Magnet kitchen. I have spent a lot of money and the whole experience has been disappointing and stressful. I’ve had missing items, deliveries that haven’t even turned up and they don’t answer the phone. When I complained by email, I didn’t even get a reply. They are quick to take your money and then they don’t want to know.”

Helpful Report

Posted 4 years ago

“Living for a year and counting in a building site Magnet very quick and helpful to book and design the kitchen. Unfortunately that was where anything good ended. The kitchen turned up late and incomplete. The fitter did not turn up at all. This was December. It's now the following November. 4 fitters, 3 managers later and we've been treated with nothing but contempt and apathy. This goes for all levels of magnet as we've escalated the complaint. Works are still not completed and the mess that previous fitters have made of the job have to be corrected. We've been storing all sorts of large bulky materials whilst other components have never arrived. We have been lied to and led on time and time and time again. We're so stressed and heartbroken, everytime I even look at our mess of a kitchen it makes me feel awful.”

Helpful Report

Posted 4 years ago

“I don't know whats happened to Magnet's.. l have purchased two kitchens from them in the past and have been really pleased with their product and service. Attempting to progress a third and their customer service at Swindon is non existent, not something you would expect from the branch manager. Any progress or contact is down to just my efforts, never receive a call back or email. Appalling service!”

Helpful Report

Posted 4 years ago

“The communication at your Inverness brach is appalling!”

Helpful Report

Posted 4 years ago

“We ordered a kitchen from Magnet in August. On delivery, we were told that our freezer was delayed by about 6 weeks. We couldn't wait 6 weeks without a freezer and so we ordered one. We are still waiting for the refund. The units we purchased are such poor quality that it looks like we have had the kitchen for years. The units came scratched, dented, marked and when we tried to get hold of the customer care team, they are u able to help us beacuse they are finishing work. The person who sold us the kitchen talks to us like it is our fault. I'm trying to get a refund, but it seems impossible. I would stay away from Magnet!”

Helpful Report

Posted 4 years ago

“Terrible experience and would never recommend Magnet. From the start I started off with one designer then changed midway through. There was no handover so I had to explain the whole design again from scratch. Ended up with a poorly designed plan that didnt allow for height restrictions for the gas hob. If I hadn't mentioned it I would have set my cupboards alight. Had to change to an electric hob that I didnt want, pay an electrician to allow for this and compromise on cupboards/overall look of the kitchen plan to accommodate for their mistake. My kitchen fitter had to make endless adjustments to make up for the design which costs me a fortune. Signed a contract for items that either didnt arrive or didnt fit. To add insult to injury I had to return and collect the wrong items myself. Should have gone to Howdens! The manager was rude and abrasive and point blankly said he is not compensating me for their errors. Poor customer service.”

Helpful Report

Posted 4 years ago

“Our initial experience in the office was good; a lovely team with creative ideas, and ready to help when needed. Unfortunately, it seems only the girls in the office care about Magnet's customers. We start having problems with the delivery team. They did not deliver all the appliances, the sink was missing in the list of ordered goods, and they delivered the wrong handles. The girls in the office tried their best to fix the mentioned issues. After a week and a half of waiting for a new delivery, we ended up with the wrong gas hob. Again the girls from the office tried to fix the issue; it took them a week to find out that the originally ordered gas hob is out of stock, and the delivery team decided to swap with another one. The delivered gas hob was an entirely different style, and we agreed with for a refund. Their poor internal communication caused a month delay and a lot of discomfort for the family. If you think the story ended up here, I can tell you that we are still waiting for a refund. More than one month passed, and their finance team can not manage to do a refund. The message which we received after one month of waiting states: "... as I mentioned earlier, it takes time to process it as it goes through various departments. The finance amount hasn’t been reduced just yet as things are now taking longer than usual due to reduced staff in our departments as some people are working from home or still on furlough." Magnet has serious problems in their company, and if you want to have additional stress in your personal life, then go ahead and buy kitchens from them.”

Helpful Report

Posted 4 years ago

“Magnet supplied us with windows, which became drafty and were difficult to open and close, one is now completely jammed. I have repeated asked for someone to come and look at them under their guarantee. At first they said it was an issue for Jenweld. When Jenweld were not the suppliers and the supplier they used at the time is no longer trading they started to ignore my correspondence. I have been trying to get a resolution for circa 6 months now and am no further forward. It seems they think if they ignore my complaint for long enough I’ll go away. Very disappointing.”

Helpful Report

Posted 4 years ago

“It all looked great and the fitters were very courteous and efficient. After care/goodwill 2 yrs up the road, a very different experience. mixer tap in kitchen was 'wonky' from installation onwards. I told the plumber at the time that the cold tap part of the mixer was wobbly, and that the tap dripped alot after water was turned off. He said it was normal. Hmmm. Even as a non plumber I could see that it wasn't really right. Plumber came round and renewed the mixer tap. Same story. Wobbly handle, and did not close off immediately. Magnet offered another replacement, but with a different tap, as my original ones were obviously faulty. I asked if I could still have brushed steel, please, as that's preferable (to me) to stainless steel. No response to that. Still waiting, in fact. According to Magnet, but not to me!! the last plumber to visit via the company had 'fixed the problem', so pretty much, 'what was I on about ?'. He had indeed tightened the handle, which was great, and the 'repair' lasted 24 hours. I WAS PROMISED A REPLACEMENT TAP. When is this going to happen ? I am left singularly unimpressed at a hostile response to a perfectly obvious problem. Why would anyone have to argue with an apparently professional company? DON'T USE MAGNET. OH! And my built in dishwasher, insured after garuantee via D and G, cannot be repaired because it has been installed in a manner that renders it immovable from built in casing (door). The engineer has called twice to fix it. No success. Magnet did send their fitter round, who just asked me why the insurance engineer was unable to remove the machine from it's housing..... how on earth would I know !!! He pointed at 2 screws and told me all that was needed was to unscrew them. So second insurance engineer called, and still wasn't able to 'get at' the actual machine. Hence, a dishwasher that doesn't actually CLEAN properly, because no hot water seems to access it. No heat to dry contents. It's only saving grace is that at least the housing matches all the unit doors !!!! NOT what I had paid for, as, I in fact thought a dishwasher was supposed to wash crockery and cutlery, and saucepans. £15,000 and an absurd and protracted situation regarding replacement mixer tap, which was faulty from the outset. I'll never use Magnet again, and I would not recommend them to anyone”

Helpful Report

Posted 4 years ago

“I went to magnet because my parents had a magnet kitchen 4 years ago which they are very happy with. Mine is a totally different story the fitter didnt care worktop joins rubbish struggle to short doors. And after 4mths the doors started to warp and coating come away. Endless calls to magnet they say its moisture and how we have cleaned them!! Do not buy a kitchen off magnet quality is totally rubbish and once they have your money they really dont care will think of any excuse to get away with owning up to selling such bad quality kitchens. Pity we have to give 1 star. A disgrace.”

Helpful Report

Posted 4 years ago

“Terrible service. Booked and confirmed virtual kitch design from the Greenwich branch, designer Aba Marful and no one turned up. No email or call to apologise, when I did get hold of customer service, it was a very timid 'oh sorry' no attempt was made to rebook. Needless to say, I decided to go eith Wren Kitchens, and companies wonder why their competitors get the better of them. Avoid, if like this from the beginning, dread to think about the whole experience. Wouldn't use Magnet Kitchen if they paid me. Terrible service.”

Helpful Report

Posted 4 years ago

“Very good quality units. Delighted with the result. I would not hesitate to recommend the quality of this kitchen compared to other in the same price range.”

Helpful Report

Posted 4 years ago

“25 years ago, had a kitchen fitted by Magnet and it was a wonderful job. 12 months ago, I asked for another kitchen laid out like the original. That was my first mistake, the second was paying them the £15000+ before they started the work. The result was: - That the work surfaces were not the same as we thought we had ordered. The trim on the units in the utility room do not match the kitchen. The sink has had to be put in the wrong way around. Units are of a different size to the originals, so the kitchen layout is different - no mention of this until after we had paid. Several obvious gaps due to units being a different size (pictures available). Took our complaints to the Ombudsman who takes only written evidence from both sides none of which is under oath and the salesman we dealt with had left the company and the branch manager had moved to another branch The outcome was that Magnet offered us less than £200. Add this to the poor communication from Magnet (I am still awaiting a return call from when the fitters were fitting the kitchen and I was going to stop the work). Their offices in Darlington also manage to lose letters that I have sent them. My advice would be not to use Magnet and if you do, do not pay all monies owing upfront as you will have no comeback on them and will end up having to go to law to attain justice.”

Helpful Report

Posted 4 years ago

“So disappointed! Had our kitchen replaced 5 years ago and we have had nothing but problems. All the doors have been replaced numerous times due to the vinyl covering bubbling at the tops and bottoms of most of the doors. Last time we went to collect the remaining few for replacement we were told our kitchen had been discontinued due to this very issue!!! Well now the replaced (for the 5th time) doors are also bubbling and peeling off. After spending a lot of money we have been fobbed off, bad customer service, head office don’t give a hoot and our kitchen looks hideous! We saved for years for a new kitchen and I have spent many times crying over it!!! What ever happened to the warranty!!!!!! As it stands I tell everyone not to ever buy a magnet kitchen! No point in contacting, they just fobbed me off and blamed me for everything! Magnet Kitchens are rubbish!!! Magnet have an endless list of excuses why the faults are your fault and not theirs. They are more than happy to blame the customer for their own shoddy materials and workmanship.”

Helpful Report

Posted 4 years ago

Magnet is rated 1.7 based on 133 reviews