Mahones Wallpaper Shop Reviews

Name: Mahones Wallpaper Shop
Address: 3203 Forest Brook Rd, Lynchburg
Rating: 4.74

4.7 Rating 1,123 Reviews

93 %

of reviewers recommend Mahones Wallpaper Shop

Phone:

4344269371

Email:

mahoneswallpapershop@gmail.com

Location:

3203 Forest Brook Rd
Lynchburg
24501

Mahones Wallpaper Shop 5 star review on 14th November 2024

117

Anonymous

Anonymous // 01/01/2019

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“Great prices, customer service”

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Posted 2 years ago

Thank you for your review! Please reach out if there is anything else you need.

Posted 2 years ago

“I placed my order on 8/17 and still have not received my order”

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Posted 2 years ago

Hi, Cynthia! It looks like we had been in communication with you (as recently as yesterday morning) in regards to your order being lost by FedEx and we were working on getting a replacement sent out. We are just waiting on that new tracking for you and that will be emailed to you as soon as we receive it from Thibaut.

Posted 2 years ago

“I placed an order for wallpaper on 5/31/22 and received a confirmation email stating "If we experience any problems with your order we will notify you by email". The payment on my credit card was processed the same day. By 6/14/22, I had not received any further communication from Mahones, so I called to check on the status of my order. I was then informed that the wallpaper I ordered was on backorder with a due date of 6/24/22. On 7/7/22, I again called Mahones as I had not yet received the wallpaper nor had I received any follow-up from Mahones on the status. I was told that the backorder date had been pushed out to 8/6/22. I asked if they would notify me in the future of further delays and was told that I would not be notified, but that I could call them again. I considered canceling my order at the time, but decided to continue waiting because I did not need the paper right away. I called again on 9/13/22. I explained the situation to the Rep and told her that I wished to cancel my order and have the charge credited back to my credit card. The Rep looked up my order and told me that I could not cancel the order because it was scheduled to be delivered that very day. The order was delivered later that day. This review is not about the physical wallpaper, but instead about the lack of customer follow-up/service. When a company states that they will contact you if a problem with an order, I would expect that to include being notified of backorders especially given that they had already charged my credit card for payment. Due to the poor customer service I received, I am giving Mahone's a 2-star rating.”

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Posted 2 years ago

Hi, Donna! I'm so sorry about the delays on your order. We order everything straight from our manufactures so, Unfortunately, we don't always get updates from them if a backorder is changed or expected to arrive late unless we call to check on it. Backorders are never guaranteed and can come in early, but could also come in late which these days is, unfortunately, more common. We're glad your wallpaper arrived and we hope you enjoy it!

Posted 2 years ago

“Had great service and was super happy with the wallpaper!”

Mahones Wallpaper Shop 5 star review on 14th September 2022

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Posted 2 years ago

Thank you so much for sharing, Kathleen! We love seeing how projects turn out!

Posted 2 years ago

“Our powder room looks stunning with its new wallpaper.”

Mahones Wallpaper Shop 5 star review on 8th September 2022

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Posted 2 years ago

That is stunning! Thanks for the picture.

Posted 2 years ago

“It was so easy to shop for and order the wallpaper I wanted. It arrived very quickly and was packaged well. The prices are very reasonable. I have recommended Mahones to several people and look forward to shopping with Mahones in the future.”

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Posted 2 years ago

“Prices are good, delivery is quick. Packaging is okay, not great, and interactions with the store are somewhat abrupt. Perhaps remember that most customers do not deal in wallpaper all the time; we purchase once for a specific purpose or only occasionally. If I am comparing two websites that price "rolls" it needs to be VERY clear that one is offering the physical item, whereas you are pricing the number of standardized "rolls" provided as "continuous rolls" provided in a "bolt" (and by the way, a "bolt" is a roll for the rest of us idiots who don't deal in wallpaper ...).”

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Posted 2 years ago

“I have ordered samples twice and they came in a timely manner. I have yet to make a decision on my wallpaper but Mahones’ prices seem best.”

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Posted 2 years ago

“Very good service. Product correct. In good condition, on time. Very pleased”

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Posted 2 years ago

“There was a mix-up in the number of double rolls by Sanderson. Mahone's did its' best to rectify the matter. Mahone's was diligent in responding to my e-mails and my calls.”

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Posted 2 years ago

“Found exactly what I wanted for a reasonable price and got fast delivery. The paper was perfect.”

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Posted 2 years ago

“Wonderful service. Received wallpaper in two days! Love the paper too!”

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Posted 2 years ago

“Customer service was excellent! Shipping very quick and best price around for both wallpaper and fabric. Will use for future purchases. 10/10!”

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Posted 2 years ago

“Omg. Best wallpaper I’ve ever used !!! Quality for sure. Very very pleased with the paper and the service. That’s are nice people to deal with.”

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Posted 2 years ago

“My installer had me over order. I’ve tried contacting customer service several times. I was finally contacted 3 weeks later with a general answer that had nothing to do with my issue. I’m very frustrated with Mahones. Do better please”

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Posted 2 years ago

“Shopping was a breeze, the product was accurate and quickly shipped. Could not have asked for more.”

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Posted 2 years ago

“Great Product Options and Customer Service!”

Mahones Wallpaper Shop 5 star review on 17th August 2022

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Posted 2 years ago

“Never purchasing wallpaper before, I called and emailed to inquire on specifics, availability etc. All my questions were responded too and answered completely. I placed my order and received communications on status and all products were delivered quickly.”

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Posted 2 years ago

“Great service and prices.”

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Posted 2 years ago

“I think you are great! Your selection is awesome, your prices really can't be beat, and your shipping was instantaneous. I will definitely visit again for any other wallpaper needs - and tell others :)”

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Posted 2 years ago

Mahones Wallpaper Shop is rated 4.7 based on 1,123 reviews