Maisons du Monde Reviews

Name: Maisons du Monde
Rating: 1.24

1.2 Rating 135 Reviews

5 %

of reviewers recommend Maisons du Monde

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Metrics

1.2

Based on 135 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Maisons du Monde 1 star review on 23rd February 2025

Anonymous

Maisons du Monde 1 star review on 3rd January 2025

Anonymous

Maisons du Monde 1 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely disappointed with the service from [company name]. I ordered a bathroom cabinet for €800, but it was delivered completely damaged. To my great frustration, the company refuses to take the product back, and I am not getting a refund. The customer service is absolutely terrible. I have tried to contact them multiple times, but the phone support does not work, and I get immediately kicked out of the chat. This is unacceptable. I strongly advise everyone against buying from this company. It is a complete waste of money, and the service is shockingly bad. This is absolutely not the way to treat customers. I still expect a proper solution; otherwise, I will consider taking further action.”

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Posted 2 months ago

“They run an horrendous marketplace We ordered a piece of furniture from a third party manufacturer which has been delivered after more than 90days against expected 30. The quality of the product is dreadful: cheap materials, broken details, different from the one advertised Stay away from Maisons Du Monde, they cheat on product quality and service levels”

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Posted 3 months ago

“Je besteld 3 artikelen in november. 1 artikel maken ze duidelijk, nadat je vraagt waar de bestelling blijft, is niet beschikbaar. Dit wordt terug gestort. 2 andere artikelen laten nog een paar maanden op zich wachten. Tot 3 x in het ophaalmagazijn geweest, super onduidelijk allemaal. Uiteindelijk toch een pakje op kunnen halen. 2 stuks besteld en betaald, zit er maar 1 in... en mailen kan niet. Dus via de 'chat' - zucht wat een ellende... begrepen het niet of wilde het gewoon niet begrijpen. 10 keer hetzelfde moeten herhalen en maar flauwekul antwoorden terug krijgen... NOOIT MEER - NOOIT MEER online bij Maison Du Monde, wat een puinhoop!”

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Posted 3 months ago

“An absolute disaster. I bought a children's wardrobe with so much excitement, and it arrived completely destroyed. The company refuses to take responsibility. Fortunately, I see that the negative reviews are endless. Hopefully, they go bankrupt and stop abusing their customers.”

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Posted 3 months ago

“good company I had a problem and they fixed quickly”

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Posted 3 months ago

“I wish I had read the customer reviews here. I received a damaged side table. They don't even have an email address to contact. They have chat option only in weekdays but they say you have to inform us immediately if any item is damaged. This is ridiculous. Their website even looks scam when you need a help they just redirect you to a page with no information. I will contact them on Monday and I can manage to access them I will remove this comment. I hope this is not a scam.”

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Posted 3 months ago

“Hemos comprado un vitrina, a parte que tardaron mucho en la entrega, cuando llego y se desenvalo, se vio multiples desperfecto, madera rota, mal pintada, manchada, etc,. etc. Hemos solicido la devolución y llevamos mas de un mes esperando que la vengan a recoger, y claro sin que efectuen la devolucion del importe. en resumen mas de dos meses mareando y sin tener aun la resolucion. Vamos a ponder una denuncia.”

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Posted 6 months ago

“Comprare a Maison di Monde è assolutamente una frode a piede libero. Mi sono comprata un tappeto da €69.90 che non solo non mai ricevuto ma che ho dovuto pure pagare per metà per mancata presenza al giorno di consegna. Peccato che non ho mai ricevuto nessuna email dal momento dell' acquisto ad oggi per organizzare la consegna ddel mio articolo. Provo a contattarli via chat e via telefono ma, ovviamente, non solo non mi aiutano a risolvere nulla, oltretutto trattandomi con arroganza e vera maleducazione dal parte dell'assistente. È disgustoso la maniera in cui trattano i clienti e la maniera così altamente incompetente di come gestiscono e-commerce. Buying at Maison di Monde is absolutely a free-wheeling fraud. I bought a carpet for €69.90 that not only never received but I also had to pay half for not being present on the day of delivery. Too bad I never received any email from the moment of purchase to today to organize the delivery of my item. I try to contact them via chat and by phone but, obviously, not only do they not help me to resolve anything, moreover treating me with arrogance and real rudeness on the part of the assistant. The way they treat customers and the highly incompetent way in which they manage e-commerce is disgusting.”

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Posted 6 months ago

“They did not deliver a sofa I ordered and payed for. The customer service is very bad. They even hang up on me… I was waiting for two months and calling multiple times a week and every time it was another story. They are not in contact with the customer in keeping you informed. Everytime there was contact it was because I called them.”

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Posted 7 months ago

“Ordered furniture items totalling over 1000 euros. Upon delivery of the items directly from Maisons du Monde, a nightstand (mesita de noche) was found to have a cracked top. The transport company said they would return it and submit a refund request. Absolutely nothing happened. It is impossible to contact anyone, it is just a circular loop saying that the order cannot be canceled online, the phones do not answer, the chat is never open. I sent several emails to the general email address that I found online asking for a refund for the returned item. It is now 3 months later and I have just received an email saying that they have received my broken mesita de noche, and they will not provide a refund because the return does not conform to standards. Absolute thieves! They stole 100 euros from me outright, and I have nothing to show for it. The other items that I received are just okay, rather poor quality.”

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Posted 7 months ago

“Like others, didn't receive all of my order. Had to sign to receive the goods that came. No response from emails and calls via customer service chasing my missing goods that I paid for. Have even written to the Regional Director Pieter Deduytsche, who replied and said he'd investigate and to contact him should I hear nothing. Have since written to him three times as not heard anything and now being ignored by him too. Absolute disgraceful and quite frankly is theft of monies.”

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Posted 11 months ago

“Terrible internet service for delivery. Pity as the brand had all to work. M never buying from them again. As they took 2 months to deliver and then more one month delayed.”

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Posted 1 year ago

“Shame there isn't a minus option on here, not only delivered the wrong item but also then took 6 weeks to return my money! Just awfully bad service such a shame as the products are really lovely”

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Posted 1 year ago

“Sadly, the delivery was wrong, and the information given was deceiving. Customer care was equally useless. Will not be shoping in Maosons du Monde again.”

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Posted 1 year ago

“Do you think it's OK to cheat and not deliver on promises? I bought a gift card from the MDM website in March 2022, you do know that gift cards are bought as a gift, don't you? Due to the fact that the gift card cannot be used in Italy, my friend has been waiting for a very long time to receive his birthday gift. And so it's the end of October. It's been 7 months, they haven't returned my 200 euros (although they confirmed the compensation in writing twice), they haven't offered me alternatives, they've ruined my friend's gift dreams. And stole my 200 euro. Why is MDM so poorly organised? When will my complaint reach a real manager who can offer me a solution to my problem? I believe that 200 euros is money to be earned; and a gift card is joy and freedom of choice. And Maison Du Monde turn it all into distrust and hatred for their brand, and the people who work there.”

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Posted 2 years ago

“I’m so glad I didn’t listen to the reviews saying “DO NOT BUY” because everything I received from Masion Du Monde was PERFECT. Wall art, Bar, Bar Stools, Faux Banana tree and Lamp Shades. All good quality and exactly as advertised.”

Maisons du Monde 5 star review on 2nd October 2022

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Posted 2 years ago

“The couriers they use for deliveries are terrible with very slow deliveries and poor updates to their tracking but the quality of the products is absolutely diabolical. They look good on the website but the materials are the cheapest you can possibly imagine and the workmanship is like a child made them. Truly appalling, I've never seen anything so bad in my life and if I had the time and energy to return I would but these were bought for our holiday home and we're leaving in a couple of days and I don't want to waste my time waiting for their courier to come and collect. Without a doubt the worst furniture I have ever seen, Ikea looks high end in comparison.”

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Posted 2 years ago

“Criminal operation. Double charged for goods then ignore request for refunds. they should be investigated by Trading Standards and closed down.”

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Posted 2 years ago

“impossible to track the logistic operator.. delivery times unknown.. good luck”

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Posted 2 years ago

“The product was so expensive and of poor quality; I complained but was informed that 72 hours had passed so I have no solution but to return the product in the original packaging. The original packaging had to be thrown away because it smelled so bad. now i have a BAD product.”

Maisons du Monde 1 star review on 2nd May 2022

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Posted 2 years ago

Maisons du Monde is rated 1.2 based on 135 reviews