Maisons du Monde Reviews

Name: Maisons du Monde
Rating: 1.22

1.2 Rating 129 Reviews

5 %

of reviewers recommend Maisons du Monde

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1.2

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 35%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Maisons du Monde 1 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not only did the website fail to mention it would take over a month for the item to arrive (which was expensive anyway and ambiguous as to where it was shipped from), the items were extremely poor quality. Half of the leaves of the synthetic hanging plants were broken off or pulled out from the badly glued base. The items were much smaller than appeared on the website. A complete waste of money.”

Maisons du Monde 1 star review on 30th May 2020

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Posted 4 years ago

“Expensive furniture, terrible customer and delivery service. We bough 5 items, we receive first 2 of them some days ago, yesterday HALF of the bed and who knows how many more deliveries we need to wait and when we will have everything finally. The part we did receive of the bed have dents and cracks. I've took some pictures but no mail to send them. So well... if anyone have an email would be appreciated. And please, before buying think twice, there are a lot of better sites to buy furniture.”

Maisons du Monde 1 star review on 21st May 2020

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Posted 4 years ago

“Scam company, like everybody states here. Customer service is not replying. Bought 5 products for €1400. 4 products had severe damages during transport. No reaction whatso ever with proving pictures etc. DO NOT BUY”

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Posted 4 years ago

“Some of the worst customer service I have ever experienced. The tripod lamp and shade I ordered I arrived damaged. It has been a battle to get customer services to answer emails and the most I have been offered is to keep the broken lamp and be issued with a £50 voucher. Brilliant!! This has taken over three weeks. I will never use this company again.”

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Posted 4 years ago

“Ordered one product. Shipped entirely different product and they won't replace it. Beware.”

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Posted 4 years ago

“STAY AWAY - This is horrible, SCAM company! DO NOT PROCEED WITH YOUR ORDER, I warned you.”

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Posted 4 years ago

“This company is a scam, website states 1 week delivery, email 2 weeks, and after 2 weeks i received a notification it will not be delivered, we will try (no revised date). Phone number (if you can find one) is out of service!”

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Posted 4 years ago

“I pass an order the 14th January 2020 as today the 10th March 2020 no news of my order. It's me that I contact them to have news. This company is like a circus with clowns ! Now I stand to know if I can cancel my order and refund my money. Please don't buy anything on the website ! Poor company not on the right level to sell in USA.”

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Posted 4 years ago

“Terrible, avoid this company. We ordered a pair of bedside tables and only one showed up. After hours of chasing MdM and DHL with both blaming one another we still only have one table. How hard can it be to deliver 2 tables and not 1. We are wasting time and effort chasing up this company despite it all being their fault and they seem unwilling to help resolve the issue. The products on the website look good but the service is so bad I strongly advise not buying from them and choosing a different retailer whose service matches their glamorous images. Its no use appearing premium if your service is very very poor.”

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Posted 4 years ago

“Impossible de joindre le service client même après une demi-heure d’attente et que vous avez finalement un interlocuteur il se débrouille pour vous transférer et vous êtes reparti pour 30 minutes puis vous êtes déconnecté.”

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Posted 4 years ago

“Terrible company. They did not deliver the product that I paid for. So that was a lot of money down the drain....! It is also impossible to get in touch with the company. The number of the website is a hoax!! So DO NOT ORDER here!!!”

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Posted 4 years ago

“They do have great things for home furnishing however I have had a really poor experience with them. I made 4 orders this month and the last one has not been delivered and it has been with the transporter two weeks. Basically, they do not care about customers once you have paid for your order, in fact they have the worst customer service I have witnessed in a long time. It is very difficult to contact them once you order has been placed, and they do not seem to be interested in sorting out delivery issues with their transporter AB custom either. I am really disappointed and I would not recommend using their online shop.”

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Posted 4 years ago

“I usually don't do these reviews but I just want to warn future customers. Never buy something here! I bought a closet/cabinet, everything went fine until the moment they said they delivered the product, which is just not true, I never received it. They have no customer service at all, meaning: no phone number where someone answers the phone, no e-mailaccount where someone answers to your message, nothing. And I literally tried everything. Save yourself a lot of issues, don't buy stuff here.”

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Posted 4 years ago

“Not a good first experience with Maison du monde, the tv unit arrived faulty, the back panel is bent so the pieces don't fit together well with gaps. Both front doors were snapped with nails sticking out (not ideal when you have young children, or anyone for that matter!) The screws don't go in so stick out. There are stains on the top which looks like the wood has been bleached. Will now take me ages to dissemble and the original box was taken away by the courier so I can't even return easily, not to mention there will be nails sticking out which makes it dangerous. they are slow to respond and still haven't advised how i can pack this to return safely. Very disappointed and won't shop with them again. Update: Maison du monde are ignoring my emails about booking a return. They booked their courier TNT to turn up at my house randomly while I'm at work (my neighbour told me they spoke to them) without communicating with me a collection date or asking me when I'll be home! the worst customer service I have ever experienced! should have just got this furniture from Ikea, always have a good experience with Ikea and their quality is a thousand times better.”

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Posted 4 years ago

“Ik heb hier een bank besteld. Werd geleverd met 2 kapotte kussens. Meteen gebeld; ik kon de bank houden en zou de stomerij/reparatiekosten retour krijgen. Anders moest ik weet 6-12 wkn wachten op een nieuwe bank. Daarna, ondanks 4 mails nooooit meer iets van ze gehoord. AFZETTERS!!!”

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Posted 4 years ago

“Ordered a chair bed and was told it would arrive between 20 and 24 December. All through that window was given no further info re delivery. At lunchtime on 24th suddenly info appeared telling me tnt would be the delivery company. Couldn’t phone the Maisons du Monde info number from my phone as it was an 0800 one. A few expensive calls to tnt later, was told the parcel had been at my door on 19th.... (TNT’s fault no note through door) chased it all up myself and collected it myself from a depot. Main culprit- maison s du monde for not coordinating delivery. By the way the wide single chair sofa is rock hard though it does look nice.”

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Posted 4 years ago

“I ordered a library bookcase (£3,700) and after FOUR delivery attempts (damaged, wrong product, cancellation from courier etc.,), I finally thought it was sorted...wrong. A back piece to a cupboard was missing which MDM say they can’t replace..I have called/emailed over 20 times and still they haven’t called me back 😡”

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Posted 4 years ago

“I ordered a library bookcase (£3.5k) and after FOUR delivery attempts (wrong product or damaged), I finally thought I had it sorted...wrong! A back piece was missing which they said they can’t replace and now they won’t return my calls...please be very very careful ordering anything big from them.”

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Posted 4 years ago

“We bought a £750 sofa bed from Maisons Du Monde just over two years ago. Within months of light use the sofa bed base had collapsed, in just over two years the whole sofa collapsed. As the sofa was just out of warranty when it finally completely broke, the company did not offer any assistance. The quality of furniture is inexcusably poor and the customer service is non-existent, I was told to go ahead and write negative reviews, they weren’t willing to offer any assistance. I’m writing this review so that hopefully others will avoid buying a sofa that lasts a pitiful two year period before heading off to landfill.”

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Posted 4 years ago

“All I can tell you is keep away from this store. Ordered a couch, two months later and after endless futile attempts to contact them, they sent me an email telling me that they had the wrong telephone number. Of course no one thought to send me an email instead, right? Right... Absolute appaling service. Asking for a refund, still no response. They need to go out of business.”

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Posted 4 years ago

Maisons du Monde is rated 1.2 based on 129 reviews