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Majestic Wine Reviews

2.7 Rating 50 Reviews
40 %
of reviewers recommend Majestic Wine
Company Reviews Questions Metrics
2.7
Based on 50 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
Greater than 22%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Email, Telephone
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Tom.
Verified Reviewer
“They made me very unhappy my restaurant has not placed an order in four weeks,because they were so rude I have now got a new supplier.Rowan Goumley has his work cut out.I was a customer for 7 years with great service and customer care why has it gone so bad, I do not expect to get any response to this review.”
Helpful Report
Posted 6 years ago
Ash Gupta
Unverified Reviewer
“Their staff are excellent, service always consistently good and they deliver most times on the same day as you order FOC”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Visited Majestic Wine in Calais on 28th November 2017 - fantastic service and great prices. We ordered online in advance to take advantage of the discounts available. If in Calais be sure to visit these guys (10 mins from the Eurotunnel)”
Helpful Report
Posted 7 years ago
D. Mottershaw
Unverified Reviewer
“Good choice of wines and very good customer service. On the very rare occasion I have had to return a 'corked' bordeaux red, there has been a no quibble echange or refund, as appropriate.”
Helpful Report
Posted 7 years ago
James Turpy
Unverified Reviewer
“Superb range of interesting wines, at excellent prices - and it is a pleasure to chat to the enthusiastic and knowledgeable staff...”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Very easy and a great selection, just wish the delivery wasn't so expensive as I use the website for gifts!”
Helpful Report
Posted 7 years ago
Mr Kevin Barter
Unverified Reviewer
“Excellent wines at good prices”
Helpful Report
Posted 7 years ago
Peter And Caroline Daniel
Unverified Reviewer
“Good service”
Helpful Report
Posted 7 years ago
Yvonne
Unverified Reviewer
“Matt and his team are knowledgeable and friendly. They remember our preferences and offer personal service even though we may not be most frequent of shoppers.”
Helpful Report
Posted 7 years ago
ANDY P
Unverified Reviewer
“Dishonest Data Policy This company is commercially vicious and dishonest with your data, Majestic staff have not been trained or have the faintest idea how the partners they are using handle your data. Before I go on I must say very happy with wines and staff at Milton Keynes store, but the nonsense you get out of the company all the way up to CFO overrides those plus points Purchased in store months ago took my details, I clearly informed no Marketing. Months later mailers appear in the post. I complain and Majestic apologise and say its their company no third parties and under control, effectively blame me because only unsubscribed on email format. That's nonsense No means No when you unsubscribe from Marketing. I push point on their own company as its blatantly not true, a company called Adare was given my details against my wishes. I little time passes and Majestic assure me off all marketing, fair enough we move on and I do an online purchase feeling confident. I check out successfully, then all of sudden start getting bombarded by emails to check out. It doesn't make any sense and the reason for that is my details have been given to Salecycle who in simple terms marketing company that fires emails at until you check out. I complained again and was told all under our control and all under Majestic. Not true again, email and domain are not owned or maintained by Majestic, its sale cycle. You wouldn't mind so much but they are trying to tell me this after sending them a screenshot of unsubscribe which show web address which i did a whois on. They just treat you like you have been drinking to much of their product. The final corker (excuse the pun) came when the CFO tried to maintain Majestic position and blame time, yes a clock. As software they say they own is actually abroad. There is time zones, so they start balming BST and GMT as to why I am being sent emails after checked out. At same time maintain they are fully in control of their software. I don't understand time, but everyone else from Amazon to John Lewis does. I am told this software is essential to the purchase, thats not true. The whole purchase was conducted successfully on Majestic.co.uk before any other software was introduced. To some extent its a side issue all these excuses, i shouldn't of been on Salecycle mailing list or Adare if my data removal was thoroughly handled. Sometimes its better to say sorry than blame a clock. Next time i expect it will be tide times and lunar cycles. Included in this 1567 word explanation why its a clocks fault, is no apology or mistakes admitted by Majestic. No one wants to talk about my first visit to store, no one wants to talk about why I am now off all lists allegedly again, because the key awkward question is why i was there in the first place.”
Helpful Report
Posted 7 years ago
Stefan Engelhardt
Unverified Reviewer
“Just simply the best wine store in the country. Great wines for a good price. Brilliant customer service, always on their toes to find the right wine for their customers and on top of it free delivery. I appreciate the personal contact to my local shop, this makes me coming back again and again. Thank you”
Helpful Report
Posted 7 years ago
Majestic Wine is rated 2.7 based on 50 reviews
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