Mala Art Co Reviews

Name: Mala Art Co
Address: Esh Space, Bowburn North Industrial Estate, Bowburn, County Durham
Rating: 4.95

5.0 Rating 221 Reviews

99 %

of reviewers recommend Mala Art Co

5.0

Based on 221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

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Mala Art Co 5 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the picture wasn't exactly what we wanted and had to return to Mala. Zoe at Mala did everything to help when the courier I used failed on several occasions to deliver it back. The refund was processed very quickly. Thank you Mala for all your hel”

Helpful Report

Posted 3 months ago

Hi Bob, We're sorry the picture wasn't exactly what you wanted, but we're glad Zoe could assist you throughout the return process. We appreciate your patience and are happy the refund was processed quickly. We hope to have the opportunity to serve you again in the future!

Posted 3 months ago

“Excellent quality canvas, frames look very stylish and art can be seen clearly as there is no glare from ‘glossy’ frames”

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Posted 3 months ago

Hi Florentina, Thank you for taking the time to leave us such a lovely review. We're thrilled to hear that you're pleased with the quality and style of the canvas and hope to serve you again soon!

Posted 3 months ago

“The most beautiful artwork on Mala Art, there’s something for everyone.”

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Posted 3 months ago

Hi Natasha, Thank you so much, we're thrilled you love our collection and appreciate your support!

Posted 3 months ago

“Really good quality, arrived on time”

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Posted 3 months ago

Hi Anne, Thank you for your review, we’re glad you’re happy with the quality and delivery time. We hope to serve you again soon!

Posted 3 months ago

“Had to return which was expensive but Mala processed the refund straight away so no complaints.”

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Posted 3 months ago

Hi Carla, We apologise for the inconvenience of the return, but we’re glad we could process your refund quickly. We hope to serve you again soon!

Posted 3 months ago

“Absolutely stunning canvas”

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Posted 3 months ago

Hi Nicola, Thank you for purchasing our Forma and Terres piece, we are so happy you love them!

Posted 3 months ago

“Amazing piece of art to take centre stage in one of my spare rooms! Thanks Mala!”

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Posted 3 months ago

Hi Millie, Thank you for taking the time to leave us such a lovely review, we hope to serve you again soon!

Posted 3 months ago

“Great quality canvas and speedy delivery. Truly happy with my order, I wouldn’t hesitate to order again and recommend to someone else. Thank you”

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Posted 3 months ago

Hi Chris, Thank you for your fantastic review, we're so glad you're happy with your canvas and delivery. We look forward to your next order!

Posted 3 months ago

“Absolutely thrilled with my Terres Landscape piece, it is gorgeous! My whole experience with Mala art was fantastic, the ordering process was really easy, it was prepared with care and arrived in good time. Highly recommended!!”

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Posted 3 months ago

Hi Victoria, Thank you so much for your lovely review, we’re thrilled you love your Terres Landscape piece and had a great experience with us. Your recommendation means a lot!

Posted 3 months ago

“Fantastic service and excellent quality. Very happy with purchase.”

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Posted 3 months ago

Hi Emma, Thank you for taking the time to leave us such a lovely review, we are over the moon that you are happy with your purchase!

Posted 3 months ago

“Great service, kept me updated at every step”

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Posted 4 months ago

Hi Sharon, Thank you for your positive feedback, we really appreciate it!

Posted 4 months ago

“Great selection of art. So hard to choose as they are all beautiful. My Artwork arrived quickly and very well wrapped. Will definitely be looking at pieces for other rooms in my home.”

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Posted 4 months ago

Hi Sheryl, We're over the moon you love our collection and that your artwork arrived safely. We can’t wait to help you find more pieces for your home!

Posted 4 months ago

“Excellent, fast delivery, packaged really well.”

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Posted 4 months ago

Hi Jo, Thank you for your kind words, we're glad you had a great experience with our fast delivery and packaging. We look forward to serving you again!

Posted 4 months ago

“Stunning art work, perfect addition to my wall. Looks so stylish and beautiful. Amazing service and outstanding quality.”

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Posted 4 months ago

Hi Graciela, Thank you so much for your kind words, we're thrilled to hear that you love the artwork and that it’s the perfect addition to your wall. It’s great to know you had an amazing experience with our service and quality. Enjoy your new piece!

Posted 4 months ago

“Gorgeous landscape prints, high quality fast delivery x”

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Posted 4 months ago

Hi Arleana, Thank you for your kind words!

Posted 4 months ago

“The canvas is stunningly beautiful and looks amazing in person. 10/10 excellent purchase. Why i have given 3/5 for Mala Art Co was because i tried to get in contact with them (couldn't find their customer services) as i was worried about the delivery and it was difficult to get hold of Fedex and was in limbo that my canvas was lost as the order was suppose to come on Monday but was earlier and was missed. Trying to get hold of anyone but was very very difficult and distressing never had this before. It eventually came and the canvas was fine when i checked it over. Thats my only disappointment was getting hold of someone for help or support at least.”

Helpful Report

Posted 4 months ago

Hi Charlotte, Thank you for the kind words about the canvas! We're sorry to hear about the difficulty you faced when trying to reach out to us in regards to tracking your order with FedEx. Please reach out to us at customerservice@malaartco.com for any future concerns. Thank you for your feedback!

Posted 4 months ago

“The canvas I received is perfect. The quality of it and the details are fabulous. Delivery was very quick.”

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Posted 4 months ago

Hi Lisa, Thank you for your kind words, we're thrilled to hear you're happy with the canvas and our quick delivery. Enjoy!

Posted 4 months ago

“Beautiful canvases, decided to go for two mountains to make a pair. I think the colours and paintings go really well”

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Posted 4 months ago

Hi Natasha, Thank you for your lovely review, we are thrilled to hear that both canvases look great together. Enjoy your new artwork!

Posted 4 months ago

“From start to finish the process was effortless, delivered two days after ordering and in superb condition. Can't wait to hang it in my newly finished hall way, also eyeing up another beautiful picture..!!”

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Posted 4 months ago

Hi Sarah, Thank you for your wonderful review, we're delighted the process was smooth and that you're happy with your purchase. Enjoy your new artwork, and we look forward to helping you choose another beautiful piece!

Posted 4 months ago

“Very pleased with the art piece. Easy order and efficient delivery.”

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Posted 4 months ago

Hi Rob, We are over the moon to hear that you are pleased with your artwork, we hope to serve you again soon!

Posted 4 months ago

Mala Art Co is rated 5.0 based on 221 reviews