Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.81

2.8 Rating 2,232 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 18th February 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers delivered were of poor quality withered and appeared to be days old”

Helpful Report

Posted 1 day ago

“We bought a beef lasagne today with a date of 20/02 - so a good date and it should have been tasty but it was absolutely tasteless .We won't buy it again .”

Helpful Report

Posted 3 days ago

“We just had the valentine meal for two prefect in every way worth £25 can't fault it”

Helpful Report

Posted 4 days ago

“I bought curries for dinner as I really wanted an evening off from cooking. Firstly, the choice was extremely limited in the Omagh store. This is often the case. It is chicken, chicken, chicken and more chicken.... I don t like chicken and usually take a prawn option. There were none and I had to take vegetable korma. I have to say that it was barely edible: greasy, vaguely sweet gloopy icky sauce with tiny mushy vegetables. Unbelievably disappointing. Never again.”

Helpful Report

Posted 4 days ago

“We purchased, meal to share Moussake, but we felt very let down with the quality of the meal. There was just I slice of aubergine then quite a few slices of potato. The flavour was ok but not a lot of basic ingredients. One thin slice of tomato on top and a very light sprinkling of cheese. £5 for the meal come on Marks and Spencer you can do better.”

Helpful Report

Posted 6 days ago

“I stupidly tumbled whilst getting off the escalator with heavy bags on Tuesday 11th Feb. A quick thinking man pressed the emergency button and staff rushed over. Everyone treated me with kindness and consideration in spite of being a lady in her seventies. I should particularly like to thank Aston who walked me to our car ensuring first I was OK to leave the store. A delightful young woman who made me feel better in no time. The only injury I have is a grazed and bruised elbow. I was lucky. Thanks to all.”

Helpful Report

Posted 6 days ago

“My mum and I experienced the worst customer service in Branch today, both members of staff were incredibly rude and unhelpful. They were really impatient with my elderly mum, terribly disappointed in Marks! We won’t be returning to this branch anytime soon sadly.”

Helpful Report

Posted 1 week ago

“I have returned two parcels via a Machine instore. There is no paper receipt, i was not notified they had received the parcel. ( When you return to a machine in NEXT you get immediate notification via text) . I called customer services who are not able to verify that the parcel is enroute to the warehouse for a refund to be given. Its a 14 day wait. However i did return another parcel on 28/12/24 and my refund was given on 04/01/25 so the 14 day rule did not apply then. Customer services are un-helpful and will not help me any further until after 14 days. I mean honestly what is going on. This morning i have emailed the CEO of M&S, I suggest he calls customer services to see the i dont care less response! It seems such an easy thing to do, pick your items/pay/collect? Prior to the machine doing your returns, when a human being took your returns this never happened.”

Helpful Report

Posted 4 weeks ago

“Dealing with fraudulent online trades was a headache. They were glad to have me, but they closed my account when I generated a healthy profit. I was fortunate to find "Reaintell" because I had already investigated them and found that their business tactics were questionable and fraudulent. Their very experienced team helped me obtain all of the money back that I had been defrauded of. They were there for me the entire time and were a huge assistance. I can tell you with complete confidence that "Reaintell" is your greatest bet if money has been lost or stolen.”

Helpful Report

Posted 1 month ago

“Given a dressing gown by my elderly mother for Christmas, not to my taste , much too warm and heavy but she had removed the barcode with the price, was curtly told by the chap at the till point that there was nothing he could do , not even exchange at the current sale price , now I am very familiar with individual POS barcodes I work with them so I get it to a certain extent but to not even be offered a goodwill exchange was very upsetting and I was left to feel that the chap felt I had something I hadn’t paid for . I do not want to upset my mother by asking for the receipt I just wanted to swap for a more suitable dressing gown , very upset , very poor customer service hedge end marks and Spencer’s”

Helpful Report

Posted 1 month ago

“I saw a lovely dressing gown in my local store but needed a medium which was not in stock . The Assistant offered to order it for me ,which she did, delivery was to store in three days time. The following day I receive an email saying the order has been cancelled due to item being out of stock. No problem I thought (forgetting I'd paid cash) I'll have a look at alternatives. The next day I spot the very same dressing gown, same size and colour in stock. I rang Customer services but received no kind of apology or explanation, and was asked if I wanted to re-order, which I did, but had to pay again. The item arrived in store and I'm very pleased with it but despite ringing twice I still have not received the promised cheque in the post reimbursing the first one that was cancelled. Seventeen days have passed now and I'm going to have to phone again but am not looking forward to the 'couldn't care less, arrogant attitudes' of Customer Services. I can't find an email address for correspondence and 'online chat' isn't working. I so rarely use cash I am annoyed with myself for paying this way but who could believe it could cause such problems. I know its Xmas and things get delayed but soon the whole Country will be shutting down and I'm still £35 down.”

Helpful Report

Posted 1 month ago

“What has happened to the jumper range. I have ordered several jumpers and they are all too wide/ too short and the sleeves are far too long. I have given up now. Will not be buying their jumpers in future. It is a shame because I am an avid M & S fan”

Helpful Report

Posted 2 months ago

“One of the worst service I am having. Ordered 6th December mean to receive by 10th December but still didn’t.After a lot of inquiry came to know they have issue with courier. What a shame! I am in the middle not getting items nor money yet. My festive plans gone to mud. Shocking is no person got intentions to resolve it immediately. So their ideology let the customers suffer”

Helpful Report

Posted 2 months ago

“Paid for next day delivery for a duvet. Paid for next day delivery for a duvet. Expecting delivery today I gave the other duvet away this morning to charity! No new duvet so sleeping cold tonight bad customer service but I’m sure my refund for delivery will keep me warm!!”

Helpful Report

Posted 2 months ago

“At this time I would like to share our unexpected and embarrassing experience while shopping in Marks and Spencer at the Lowry outlet in Manchester on October 20-2024 , after browsing around for a while we approached the lotion and cream stand that had a sale sign on top of the shelf written as follows "Buy 3 for 2 ", so we picked our 15 units of lotions etc. ,, we also picked other merchandise and headed to the pay counter ,at that moment we were told that the sale of "buy 3 for 2 "just dropped and is not valid any more and the sign was removed instantly , what an insult? since our dress code witnessed that we belong to a certain religious faith, and we live in a society that hates any sort of believe and religion I can only relate the above incident to a group which might include the sales group at Marks and Spencer that promotes ignorance to people who practice religions , so I advise to my fellow believers to be on the lookout and to expect some sort of insult when shopping at M&S at the Lowry . with this sharing I hope to get my aggravated senses relaxed.”

Helpful Report

Posted 2 months ago

“My wife and I shop at M 7 S Simply food Bath road once or twice a month. When we have shopped there the staff have always been very helpful and polite. We would like to name Sashi,Baljit and Martin for being extremly helpful and polite makin it a pleasure to shop at your store. Kind regards MR. & Mrs.D. Lansdell.”

Helpful Report

Posted 2 months ago

“Have spent £££ over the years in the food hall, not anymore, inflated prices, very poor sell by dates, quality of food reduced considerably. It’s such a shame, if something sells well, they increase the price, or reduce the the quantity. They think the consumer won’t notice….but they do!! Curries used to be my favourite buy, it’s now tasteless.”

Helpful Report

Posted 2 months ago

“Ordered a 3 pack of bras to be collected from store, opened the pack when I got home to find 2 children’s swimsuits - I don’t have any children! Got on to their live chat service who were horrendous - I’d asked for my replacement to be sent to a closer store to me as I do not drive and was passing by the store it was initially delivered to on a whim. They said this was not possible for whatever reason. They also mentioned that it wouldn’t be possible for the item to be delivered to my house, as they could not access my order online - yet had confirmed to me what my items should’ve been initially. Further on in the conversation, they then said they could arrange home collection - I would then have to contact them to say I didn’t want a refund and only then would they reissue my replacement. I questioned how they were able to offer me this without any of my address details - the reason they couldn’t offer home delivery. Safe to say, I’m returning my item fully and finding custom elsewhere - I even made sure the chat bot confirmed I would receive my full refund and not some shoddy amount for some kids swimsuits I never ordered. Absolutely terrible - if I could give a 0 I would.”

Helpful Report

Posted 2 months ago

“I ordered flowers, a bottle of wine, chocolates and a candle for part of my mums 70th birthday, I opted for it to be delivered on her birthday which was Friday and it didn't turn up. Still hasn't turned up today (sunday) I'm extremely annoyed at this considering it was her 70th!!!!!! I have been given a refund but it's not acceptable. Poor poor service!”

Helpful Report

Posted 2 months ago

“We are always shop there, the food is lovely. Love it”

Helpful Report

Posted 2 months ago

Marks And Spencer is rated 2.8 based on 2,232 reviews