Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,347 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 1 star review on 20th October 2026

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the white lily box flowers for my friend who was having a surgical procedure. She was thrilled to see the box, but saddened when she opened it. She was able to keep 3 of the flowers, the others had browned buds, broken off flowers and the foliage looked moth eaten. I am so disappointed that before a very scary procedure instead of receiving an uplifting gift, she was presented with dead and dying flowers. Please check the quality of flowers your suppliers are sending out.”

Helpful Report

Posted 1 day ago

“We would like to say a huge thank you to Aliya in the Menswear dept at the Handforth Dean store. She helped my son with buying a suit today and she was absolutely wonderful! She measured him, brought lots of different options for him to try on and was brillant. Thank you so much Aliya!”

Helpful Report

Posted 4 days ago

“this review is for the staff at M and S in Hollingbury, Brighton . My wife and I would like to thank several staff including a first aider for the care and attention they showed my wife after she tripped over in the car park and sustained injuries, they took us into the store and really went above and beyond to help her, when she was ready to go they helped her to the car. I cannot thank them enough,.”

Helpful Report

Posted 2 weeks ago

“Saleh was very accomodating and smiling always, he recommend a very good pastry and coffee to me...definitely will.come.and visit often in m&s Bahrain City Centre❤️👌”

Helpful Report

Posted 3 weeks ago

“hi i have been buying jeans for years from M&S in stoke the last four pairs i have had from there were very poor quality i have four pairs but rotate them ever week i have had them for 6 months and they just pulled apart i took them back to shop i was told it was wear and tear i rang M&S customer and they would not do anything because its out the six months it is shocking the way they treat customers there care is no-existent if i could i would give no stars”

Helpful Report

Posted 1 month ago

“Hi I love your new autumn advert 2026 very classy and the clothes look luxurious and beautiful colours.I used to shop at the richmond store which I miss and of course the clothing department. Christine”

Helpful Report

Posted 1 month ago

“Delivery was terrible, parcel sat at Mississauga depot for one full week before being delivered (see photo for tracking details). Disgraceful in these days of Amazon”

Helpful Report

Posted 1 month ago

“My partner ordered 2 separate letterbox hampers as gifts and we can't praise you enough. The selection was fantastic. Arrived at exact time we were told and the recipients were over the moon.Sensational. Can't fault the online purchasing at all.So easy to do ,even for computer illiterates like us THANK YOU”

Helpful Report

Posted 1 month ago

“I would like to leave zero stars but unfortunately that’s not an option. I ordered a hand towel as part of a bigger home order. The towel arrived with zero packaging other than the couriers bag. It was stained with bird excrement!! Beyond belief. Marks and Spencer have completely lost the plot recently and their products and customer service cannot be relied on any longer”

Helpful Report

Posted 2 months ago

“We thought we would buy a special meal from M&S to celebrate our anniversary and as we are vegetarian options are somewhat restricted. However, I saw the Gastropub range and was attracted by the "Gastropub Bombay Potato and Lentil Bake by Tom". Looking forward to the meal ended in distinct disappointment; the dish was excessively salty, the curry paste/powder used tasted raw and the overall dish ended up being inedible - a more than disappointing meal for our celebration. As an individual meal at over £11 this was absolutely disgusting and would never buy again.”

Helpful Report

Posted 2 months ago

“Excellent customer service from a lovely lady called Louisa today at the Oxford branch.She helped me with my first ever bra fitting. Nothing was too much trouble for her.I ended up buying 5 new,well fitting bra's and matching briefs.”

Helpful Report

Posted 2 months ago

Helpful Report

Posted 2 months ago

“The customer service was excellent, and the product quality was very good. The item was offered at an affordable price, making it a great value for money.”

Helpful Report

Posted 3 months ago

“The staff are friendly and accommodating. The product is delicious and yummy.”

Helpful Report

Posted 3 months ago

“I am very happy staff named Joy helped me so much good service and explain to me rhe benefit of blue apps”

Helpful Report

Posted 3 months ago

“The beef is absolutely disgusting- mince meatballs or their organic beef tastes exactly the same and equally disgusting- how are they getting away with selling such bad tasting beef - it doesn’t taste like beef at all - what type of people are buying that rubbish meat ? Why does the cheaper M&S beef have exactly the same rat taste beef as the organic? I don’t usually shop at coop or Sainsbury’s etc but even their beef is better - How is M&S getting away with selling beef that smells like rat meat ?”

Helpful Report

Posted 3 months ago

“Bought sofas which after a couple of weeks realised they smelled of mould. Eventually after 3 months they were replaced. The new sofas began to sink in certain areas. An independent inspector came to look at them and reported this was down to wear and tear! After 4 months with only 2 people using them! Customer services were absolutely no help at all and made me feel like a second class citizen. We’ve had to place boards under the cushions as the underneath has sunk so much you feel as though you’ll hit the floor. I paid for firm cushions which I have however the underneath has sunk so badly it doesn’t matter about the cushion firmness. After years of being a loyal customer - I’ve had two other suites from m n s along with other furniture - I will never buy from them again and urge anyone thinking of buying sofas from them NOT to. Be warned. £3000 will go down the drain 🤬”

Helpful Report

Posted 3 months ago

“Absolutely worthless company, management encourager staff to lie to customers in their face, when you complain your being sent from one department to the next, no one take responsibility. Will never visit again and don't recommend this shop to anyone. consider Zara instead”

Helpful Report

Posted 3 months ago

“I bought a lambswool crew neck jersey for my husband in March which cost £40 and fitted perfectly. It has now been washed twice, following the care instructions, and it has shrunk and no longer fits him. This is the second lambswool jumper that this has happened too. I’m really disappointed .”

Helpful Report

Posted 4 months ago

“I have today visited Cafe in M/S in Queen street Cardiff . at around 16.15...and want to say WELL.DONE! AN AMAZING TEAM.!! A small group of staff and an enormous number of customers!! Take That in concert in the City ..and I think.half of the stadium people.czme.to.M/S.for food.tea and the loo!! All.staff on the go at top speed with a ready smile for everyone.!!! even beyond their official Close at 5pm . A credit to themselves and.to.you as. company ...Please pass on this praise they deserve it ..and Olympic Medal each!!! Thank.you so.much.”

Helpful Report

Posted 4 months ago

Marks And Spencer is rated 2.8 based on 2,347 reviews