Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went for a bra fitting today Monday 15 April 2019, at Marks and Spencer Ealing Broadway, it was amazing the lady that measured me was very thorough her name was Nina, and then she called her colleague for second opinion her name was Wendy she gave great advice, I left a very happy lady with some wonderful bras, would definitely recommend a bra fitting there, I will be returning”

Helpful Report

Posted 5 years ago

“Strawberry compote Trifle., Was bitterly disappointing. You have for some reason omitted the jelly from this recipe, no longer a trifle but a complete and utter mess when serving, mixes altogether. May as well sell it as a smoothie. Will never buy this again. What was M&S thinking ?”

Helpful Report

Posted 5 years ago

“I am from New Zealand. I ordered two kids cloths using their website. First time order didn't go though as per the web site. So I ordered again. When I check my Credit card they have charge me two time. I contact the customer service several times to rectify the issue, they are asking me to talk to my bank. Their website charge me twice not my bank. The customer service is useless. I will not recommend they website and horrible customer service.”

Helpful Report

Posted 5 years ago

“For the first time in more than 20 years I bought a pile of clothes today. Why? Quality cotton/natural materials in nice simple shapes and colours. M&S made Zara and others look cheap.”

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Posted 5 years ago

“Visited Your Marks and Spencer Shop In Barrow in furness on the 11/4/2019 just on the off chance that you had any ladies sandals that i liked. And i was pleasantly surprised that you had just what i was looking for, Nicola on Check out was a pleasant and helpful member off your staff which made the purchase even better.”

Helpful Report

Posted 5 years ago

“Mango, rice and crayfish salad was revolting. Under-cooked rice, overcooked crayfish that were so small they could have passed for shrimps and a dressing that was absolutely foul. Yesterday, I bought what has been a favourite in the past - chinese style ribs to cook and eat with your oatmeal rolls. Ribs are now flavourless (have you reduced the salt, cut the spices?) and rolls were so soft and soggy that they fell apart when slicing them - and again, too low on salt for flavour. Now very reluctant to buy any prepared M&S dish,”

Helpful Report

Posted 5 years ago

“Visited Gemini., with £100 in vouchers to spend. Whoever is buying your fashion needs sacking. Horrible stripe linen suits that look like Belsen wear & crease even before wearing.Horrible flower print long dresses & skirts. Racks full of sale goods, surely this tells you the fashion is wrong. You are missing a niche market of 50+ women. Take a look at Phase 8 & Next they have it spot on. Very disappointed. I discussed this at lunch today with colleagues & they all agreed .”

Helpful Report

Posted 5 years ago

“Just received an email that part of my order was cancelled. When I tried to cancel the whole order as the main thing I wanted was cancelled I was unable to contact. Everything had no reply, What a trick. Was unable to use chat or email on their site.”

Helpful Report

Posted 5 years ago

“Absolute fantastic customer service from Shaaron and Dominic in Menswear in Bromley store on Sunday 31st March. They were extremely helpful and very knowledgeable. Nothing was too much trouble and I would definitely shop there again if I knew Shaaron and Dominic were going to be working.”

Helpful Report

Posted 5 years ago

“I received a bouquet of roses bought at our local store for Mothering Sunday. Followed all the right procedures advised for roses. However, the outer petals went brown very soon and the whole bunch wilted and was completely dead by Tuesday. Very disappointed.”

Helpful Report

Posted 5 years ago

“I can't believe how much M&S has changed in the past year. Lower prices on staples like bread, milk, meat and salad. Superb value with their fabulous Dine In options (we have one every week). And far from the rather staid and traditional M&S we have known for years, we are seeing quirky Love Sausages on Valentines Day, naughty bunny rabbits at Easter and fun advertising that has my family laughing, but drooling for M&S grub. Makes me proud to shop British!!”

Helpful Report

Posted 5 years ago

“Very disappointed to find that the egg in their gastropub range is processed and not just at a natural egg encased in sausage meat”

Helpful Report

Posted 5 years ago

“7 month old suit worn “too much” now left with a 3 piece suit with no trousers”

Helpful Report

Posted 5 years ago

“I went to your store in Chelsea kings toad today 31/03/2019 to return a 2 months coat which is turned fluffy and old in such a short period. But the cashier Susan and her supervisor Sarah were very unhelpful, rude and didn't show empathy. They didn't even try to help or suggest an exchange nor a voucher. I am so disappointed, they spoiled my mother's day and after decenies of shopping at M&S ,will never return and I am so upset I am telling everyone. The staff are not trained on customer service and retention. Shame”

Helpful Report

Posted 5 years ago

“Flower delivery to myself did not last a week, not very fresh when arrived.”

Helpful Report

Posted 5 years ago

“Dear fellow Marks & Spencer shoppers, if you are about to order flowers for an address which is not your account address, i.e flowers for friend and family, BE VERY CAREFUL. Diary: Ordered 80th Birthday flowers for a dear friend who lives in Hereford. ( I live in Cardiff ) Had the email acknowledgment the next day showing the delivery address as MINE not my friend's in HEREFORD. Rang M & S in South Africa to change the address, TASREEP apologised and changed the incorrect details....this took forever because he couldn't pronounce the address etc etc....We've all been there. Anyway, felt confident that he had resolved the problem in time. Today , 1 day before the birthday, had an email to say flowers were on their way to Cardiff !!!!! Rang Marks at 7pm, 30 mins wait !!!!! Finally got through and spoke to a manager who confirmed my fears....She could see by my notes that my conversation had taken place with S.African colleague and the correct address had been noted but not applied... To say I am furious is an understatement .Refund offered and nothing else. So, name and shame..We all know that M & S is on a downward slope, clothing cheap and shoddy. So, you will certainly NOT have my custom again....Just as an aside, Tasreep in S.Africa told me they were having software issues with the delivery/home address issue....So beware..I have been badly let down...”

Helpful Report

Posted 5 years ago

“I was so pleased with the help and advice, I received from Rebecca, who works on the make-up department in your Liverpool store. As well as being extremely helpful, she was friendly and pleasant.”

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Posted 5 years ago

“We had lunch at M&S Deepdale Preston and we both had Croque Monsieur not very good the bread was VERY Chewy and semi warm £4.00 each I think sorry not worth it you need to up your game.”

Helpful Report

Posted 5 years ago

“Friendly atmosphere and good customer service in mainhead”

Helpful Report

Posted 5 years ago

“Southern fried chicken . You need to review this meal and also update the quality of the chicken you use , even to the point of charging extra to improve quality , very poor ! I would happily pay more !”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews