Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had two of M&S meat puddings. Absolutely vile hardly any filling and what there was was bland. Had these a long time ago and am sure they were microwave, these had to be steamed. It was not possible to tell if they were cooked . Very disappointed.”

Helpful Report

Posted 2 years ago

“i have to say i after reading Mrs C Thomas reviews i will be taking my business to sainsbury what a horrible person and very poor customer service skills like Moxy they put the Marks Spencers uniform on and become the 3 bob millionaires”

Helpful Report

Posted 2 years ago

“Delivered to wrong address on 3rd October - to somewhere in Newtown so not even in the right county. £25 roses for a memorial anniversary - no response to any emails six days later but have just sent an email to ask for feedback! Customer service missing in action / non-existent. Very disappointed and will never use again.”

Helpful Report

Posted 2 years ago

“All food hall’s are struggling and yet Torquay marks Spencers manager Claire Thomas can ban a man dale stevens for rewarding her staff for good customer service skills and she thinks that’s cleaver Don’t Shop there and I work there”

Helpful Report

Posted 2 years ago

“Have to say it is very disturbing to read how a general manager can speak to a customer like she did and the section manager and commercial manager to send the police to there home with all made up lies what a horrible person I wouldn’t give them my custom I use to shop there but after reading all the reviews I felt sick every time I saw them when I went in to that store if HR can’t respond to that behaviour no other customer has a hope in hell marks and Spencers once had a great name for themselves these four horrible people have destroyed that with there customer service skills”

Helpful Report

Posted 2 years ago

“Awful service - staff working at home - chasing up request and just given other phone numbers. I thought customer service was meant to mean just that - service to a customer.”

Helpful Report

Posted 2 years ago

“Popped into the branch at Giltbrook, Nottingham. To look for a bra for my daughter. This super kind staff member, Sandra. Went above and beyond to not only do a fitting without booking but then help with picking and advice. Sandra you are a credit ...”

Helpful Report

Posted 2 years ago

“is there a HR at Marks and Spencers and do they take the time to read these reviews clearly not if you read Torquay Food hall reviews and the way from the General and Commercial manager spoke to the customer that shopped there for over 25yrs its Disgusting and as for Moxy how Nasty can you be i used to work in the store and she is the biggest attention seeker on this planet and will stop at nothing to get noticed but that takes it to another level she has Claire and Andrew wrapped around her fingers my advice don't shop there”

Helpful Report

Posted 2 years ago

“I went to Marks and Spencer in the Shire, Leamington Spa, Warwickshire. I was touched by the service with a smile from the check out lady MARYJA. No wonder Mark & Spencer is flourishing with good products and excellent staff.”

Helpful Report

Posted 2 years ago

“Just would like to share how shocking M&S service really is. Buying a sofa is taking a year.... the most recent one arrived with too high legs (so that the folding mechanism is hanging in the air).. Nothing has been resolved for a year!!! Resolving problems for M&S team is like flying to the moon- nobody has a clue... I would say- shop elsewhere...”

Helpful Report

Posted 2 years ago

“Regarding Torquay marks Spencers reviews ie the innocent shopper it was Moxhay who was responsible for all of this and no one else I work in the food hall everyone in marks Spencers is a where of this”

Helpful Report

Posted 2 years ago

“Reading the last review if anyone reads the reviews on Torquay and what managers do to long term customer it clearly shows there isn’t a HR DEPARTMENT they should have been made to apologise and then sacked the four of them I have stopped shopping 🛍 there”

Helpful Report

Posted 2 years ago

“Our small store in Hazel grove are always helpful and cheery some items not avaiable .but good alternatives”

Helpful Report

Posted 2 years ago

“Customer service non existent”

Helpful Report

Posted 2 years ago

“Ordered flowers for sister in laws birthday.either dead or squashed on arrival.had same issue at xmas with plants.”

Marks And Spencer 1 star review on 26th September 2022

Helpful Report

Posted 2 years ago

“my god when most of retail are struggling to survive the general manager at torquay willows store is banning a innocent shopper for rewarding her staff for good customer service skills unlike hers the way the Commercial manager and section manager spoke to Dale is unforgivable and for this section manager Nikki to use Marks and Spencers as a weapon to call the police to the store and say Dale in 2019 sent her flowers in 2020 came in the store shouting at the staff and in 2021 put a review on her and her girlfriends cars i use to work there so 2019 everyone in the store new she told her husband she won the flowers at work in 2020 if Dale had shouted at any of the staff in the food hall it would have been log on our cctv for evidence he was a lovely very smart gentleman and so kind and polite in 2021 the reviews came from Sainsbury as the three managers new Claire was alway's going to get Dale out of the store she told and warned all the staff if we where seen talking to him we would be in trouble it was all very unpleasant so i was glad to leave i just don't no how Nikki and Dawn sleep at night there was no need to lie and send the police to his cottage like they did and HR let them all get away with it there reviews say it all”

Helpful Report

Posted 2 years ago

“Ordered a self assembly autumn wreath, it arrived on time but delivered to door step and made no attempt to ring the bell. There was plenty of moss and wire to cover the ring but insufficient flowers and foliage to make the wreath resemble the picture. The foliage was very wilted. This item is not value for money and I would advise you not to buy. Good job it was not sent as a gift. I feel very disappointed. Item cost £35.”

Helpful Report

Posted 2 years ago

“have to say i agree with Samantha after reading the reviews about the three managers at the willows in Torbay its more than shocking to think you can shop with Marks and Spencers give them your money and custom for over 25 yrs and get no help or support from HR and as for this Nicola the supervisor to send the police to a customers home with nothing but false allegations her lies to her husband shows her credibility how she sits down at home playing happy families after what she did to this innocent shopper says everything about her HR i will never shop in that store again the three of them should have been made to apologise then SACKED the three of them sound like chav's”

Helpful Report

Posted 2 years ago

“The three managers at the Willows in Torquay should resign from there position’s in respect to Marks and Spencers and what they did to the innocent shopper”

Helpful Report

Posted 2 years ago

“Order a baby shower cake on line for my daughters baby shower party for last Saturday went into m@s in Altrincham two days before and was told no cake was ordered so send over several emails and then phone them and was told to send photo off payment which I did and then phoned them again and was again told yes they got photo but need to send a pdf as head office would not take photo got money put back into my account so they say not even apology even do we did not have a cake for such a special day they don’t even seem to care anymore thanks m@ s”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews