Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,261 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely helpful and very good website”

Helpful Report

Posted 6 years ago

“My wife was served by a lovely Lady on the upstairs checkout at M & S Wigan called "Lorraine" who couldn't do enough to help her after a recent shoulder dislocation. Brilliant service and we will be back. John & Olwyn”

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Posted 6 years ago

“I always find everything I need in marks and always have helpful and professional staff”

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Posted 6 years ago

“John from Marks and Spencers (Abbey Centre) store Newtownabbey who was working on the tills on Sunday he's such a great help and always smiling and very helpful was able to set up my sparks card as I was having difficulty with and always packs my shopping very neatly and nothing is too much trouble for him - very customer friendly. If you are ever in make sure you go through his till as he will lighten up your day! (:”

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Posted 6 years ago

“I purchases a dozen red roses from Marks and Spencers 'The Collection' range. Unfortunately when they arrived one of them had been beheaded and one was missing entirely. I contacted M&S and they offered me a full refund and set about following the issue up with the delivery company.”

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Posted 6 years ago

“Great quality every time.”

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Posted 6 years ago

“Always friendly greetings from the staff and they go out of there way to help”

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Posted 6 years ago

“I would like to thank Clare Lee on menswear, in helping me exchange the underwear I brought on line to plus purchasing another set of underwear as well as sorting out the discount for purchasing two set of knickers and the same one today.”

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Posted 6 years ago

“Very fast turn around and dispatch of items purchased”

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Posted 6 years ago

“Customer Services person was very helpful. Item delivered to the Marks & Spencer shop. Arrived next day. Thank you.”

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Posted 6 years ago

“Good choice of clothes. Parcel well packaged. Delivery very quick”

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Posted 6 years ago

“I bought my niece a butterfly birthday cake for her 50th birthday and to say it was beautiful is an understatement!! Very reasonably priced too considering how it looked. Thank so much.”

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Posted 6 years ago

“GOOD SELECTION OF HAMPERS AND GOOD PRICES”

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Posted 6 years ago

“We use our Marks and Spencer store in Truro all the time. The staff are always very polite and helpful. They are generally extremely good value for the quality of the product. For bedding, lingerie, school uniforms I won't go anywhere else. The added bonus with Marks is the Sparks card which gives added discounts on items as well as donating to your chosen charity so you can do some good whilst you shop.”

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Posted 6 years ago

“Ordered items in sale,really good value for money,speedy delivery.”

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Posted 6 years ago

“I Have to say that the service I got today in the bra fitting area at Holmbush, Shoreham today was excellent! Janet was extremely helpful and obviously good at her job. Well done! Thank you very much. Fiona Hendry”

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Posted 6 years ago

“Bra fitting service was exceptional. Staff very knowledgeable and helpful.”

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Posted 6 years ago

“Stephen at Arniston Centre M&S what a diamond very helpful.”

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Posted 6 years ago

“I went into the Marble Arch store today to buy pjs that my niece really liked and wanted. All the other stores were sold out, so i called the customer service line where they said the marble arch store had 19 on the shop floor. I went there and found none. I spoke with Theresa Harley who was the most helpful person i have come across. She checked the system which showed 5, but none were on the floor. So she then went to check the stock room, where she found the PJs in the size I needed. She was a genuinely lovely woman who went out if her way to help me.”

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Posted 6 years ago

“I love the fact that I can pick my parcel up from our Lichfield food store delivered free of charge the following day so I am devastated that the shop is closing down..😢we were supposed to be having a bigger shop so how come this is happening?😡”

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Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,261 reviews