Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“would. give a zero if an option have ordered. some presents. with 3-5 days. delivery time. 11 days. still waiting to be despatched , rang the customer service after 40 mins a lady. who couldn't give a monkeys. said. basically she couldn't help. what. has happened to marks and spencers. shocking. will never order anything again from them. too unreliable”

Helpful Report

Posted 3 years ago

“I recently bought a pair of ladies leather boots from marks and Spencer online website . These were a Christmas gift for my mother and cost £59 On picking the boots up at a local click and collect point , I was shocked to find the leather boots had no protective packaging? The leather boots had just been placed into a plastic bag . The boots had zips at the sides and these obviously rubbed up against each boot causing scratches . I phoned marks and Spencer and it 30 mins to get through to customer services , I was pretty annoying and started to tell the foreign customer service advisor that I wanted to make a complaint to which she decided to end the call . Once again I phoned m&s and once again a 30 minute wait. This customer service advisor did listen to my complaint and told me that the boots were a luxury item and should of been packed accordingly. She then told me she world reorder the item and promised it would me packed in a protective box . Four days later I received the item , it was packaged just the same has the original boots in a plastic bag with absolutely no protection . Once again I phoned customer service , once again 30 mins wait , but this time customer service rep told me he couldn't help and I would have to wait for a manager to phone me back , I'm still waiting ?”

Helpful Report

Posted 3 years ago

“We had queued for some time due to an error the cashier had made with the previous customer. We never said a word about...but neither did the cashier instead he practically threw my shopping to the furthest point away from me. I was unable to pack the items without full reach and bending over the packing area. He was clearly aware I was struggling but continued to put my items out of reach. Never looked at us or spoke to us, very ignorant.”

Helpful Report

Posted 3 years ago

“Was helped with my shopping by a lady called Katie at the Edgware Road branch such and adorable polite young lady who packed my bags for me as I am an older lady, it’s so good to speak to someone like her who is so polite and happy and always helpful thank-you for employing her, it’s such a joy to see her when you come in the store she give you the best customer service you can ever ask for”

Helpful Report

Posted 3 years ago

“The new recipe for your fresh pea and ham soup is disappointing. I loved your original recipe only one I would buy now it is thinner and tastes sweat and has the taste of garden peas rather than proper soaked marrow.peas. Please change it back. Sorry if this is wrong site but couldnt find where to complain.”

Helpful Report

Posted 3 years ago

“Delivery didn’t arrive after saying it was despatched. Also customer service don’t answer the phones .I would not recommend buying online fro their website.”

Helpful Report

Posted 3 years ago

“Best Ever Macaroni and Cheese? I don’t think so. Far too dry and not as good as the individual 3 for £7 portions.”

Helpful Report

Posted 3 years ago

“My item has been "On its way to the store" since 28 November 2020 and I have to claim it by 12 Dec 2020 (tomorrow) otherwise it will be cancelled. How can I collect something if it is not even there yet?!?!?! No answer on Customer Service. Appalling service!”

Helpful Report

Posted 3 years ago

“THINK TWICE ABOUT ORDERING GIFTS WITH M&S AT THIS TIME OF YEAR. I ORDERED FLOWERS ON 28 TH NOVEMBER TO BE DELIVERED TODAY (11 TH DEC) FOR MY MUM'S BIRTHDAY. ASKED FOR A GIFT CARD TO BE WRITTEN WITH MY MESSAGE AND PAID £4.99 FOR POSTAGE. THEY NOW SAY IT WILL BE 4 DAYS LATE. VERY UNACCEPTABLE M&S. OF COURSE NO ONE AVAILABLE TO SPEAK TO THE CUSTOMER.”

Helpful Report

Posted 3 years ago

“Just purchased ladies thermal vests - great tops - very stylish :cozy and feels so soft to the skin - can wear on its own instead of a T / highly recommend and could not buy better quality elsewhere for the price of £12.”

Helpful Report

Posted 3 years ago

“taking exceptionally long, over 10 days to deliver my product, and no matter how many emails, no one is getting back to be to look into where my order is. the tracking details have not been updated for 10 days. I can't get hold of anyone at all via their customer service, completely fed up”

Helpful Report

Posted 3 years ago

“M&S Customer Care Number ~09832744178~~08622070560 Online shopping related customer service”

Helpful Report

Posted 3 years ago

“My son decided to cheer me up with a meal deal for lunch. He got the side salads one Cous Cous and roasted veg. it tasted of water and was very bland. The other was Mexican Rice/Avocado Salad the sauce was full of salt. Both were inedible and binned. Crisps cheese and onion and one black pepper smelt and tasted of oil - horrible. One Turkey Feast sandwich and the No Turkey Feast were in date but stale and tasteless. What a disappoinment Marks food has become, my son said its dated. Why has your food failed? it used to be wonderful. I am afraid you have lost custom over this and if you want to know about no meat products go shop in Tescos.”

Helpful Report

Posted 3 years ago

“So unhappy with M&S. They've started offering PayPal as a payment option and what a mess! The M&S account doesn't connect properly and so for my order PayPal asked me for a delivery address which I entered and it processed - done! Except that the M&S order itself doesn't pick the delivery information - I got a PayPal email receipt with the right delivery address, and an M&S email confirmation with a totally different old address, which I never entered! I've spent 4 days and tons of phonecalls (I've lost track how many), must have clocked up hours on hold by now, and explained the problem so many times. I have a different adviser each time telling me they can sort it, update the address, etc, and then instead I get a message from Hermes saying it's all out for delivery - to the wrong address! I think by now every single call I've made the line has been disconnected and call been dropped either mid conversation or while I'm on hold, so I never manage a proper resolution. I asked for a response over email so I had it in writing and they refused. Now, I've had 2 parcels delivered to an address miles away despite me alerting them and trying to sort it out. And now it's delivered they tell me it's basically not their problem... because all the phone calls get dropped, I have to start at the beginning every time, and it never gets resolved so I don't think I will get any refunds for my lost order worth £70!!! Appalling!!! I've sent 2 online enquiries and received no response to those either! Terrible 'not my problem' call centre attitude. They used to be much better. So upset about the lost time and lost money :-(”

Helpful Report

Posted 3 years ago

“I was in a terrible state as my daughter had just had a baby and everything had gone wrong and the outlook for the baby cwas bad. I needed to buy something for my daughter in hospital. The assistant was extremely kind and helpful. I will remember it and always try to shop there now.”

Helpful Report

Posted 3 years ago

“This is M&S display n Tunbridge Wells. It tore my jacket and they refuse to acknowledge it’s unsafe. This display is at the height of a child’s face. It could be much worse. Please share” @marksandspencer”

Helpful Report

Posted 3 years ago

“I have now bought slow cooked BBQ pork rib rack for the second time it is gluten free which is fantastic as my husband is coeliac They are wonderful thank you M&S All your food is great but to find this product makes my husband so happy”

Helpful Report

Posted 3 years ago

“I am a regular customer of the Gateshead Metro Centre Branch of M&S. However today in the food hall it was Dangerous. Far too many people, no queuing in place so no social distancing, and if there had been a fire, I dread to think what may have happened. This was about 11 am today 3rd December.”

Helpful Report

Posted 3 years ago

“Just seen your xmas food ad on tv and it reminded me of last xmas. Reason why is my I purchased the m&s xmas dinner. My family and had been really looking forward to this dinner as the tv ads really impressed us. Also I always purchased goods from m&s so I was confident it would work out. Unfortunately that was not the case, the dates were off and the meat was very disappointing overall I would no recommend this option for xmas to anyone. I do hope understand that on seeing the tv ad brought this tainted xmas memory back.”

Helpful Report

Posted 3 years ago

“Bought the 6ft Christmas snowy wreath last year, brought it out this year - leds have dimmed, the foliage and cones have come off - very poor quality and sparse. Should have returned it last year in hindsight - really poor for M&S - quite surprised- best place for decorations John Lewis - don’t waste your money on this Garland”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews