Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,260 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,260 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today I visited Salisbury M and S returning a bra I bought in the huge M and S near junction 22 off the M25 on Monday.In vain I sought help at the latter store as I needed help in my initial purchase. Not one assistant available except to offer me a basket HOWEVER !! In Salisbury a delightful lady named Lisa Down Came forward to help. Not only did she personally find and measure the Correct garment which is 3 sizes different from what I normally get before COVID she made me feel 100% Better to start the rest of the day. Marks and Spencer’s need to take care of their loyal Customers of 70 years plus . I am unable to fill in the form you hand out now to enter a lottery prize. Please send a thank you to Lisa Down in Salisbury as she deserves a medal for her time and kindness helping an old lady. Mrs Judy Paton”

Helpful Report

Posted 3 years ago

“Valentines dine in for two for £20.00 for Feb 22. I was impressed. Starter was coquilles st jacques, mains: salmon en croute, side dauphinois potatoes and dessert “banana’s over you. My husband and I had a throughly relaxing and enjoyable Valentines Day. Thank you M&S, not only was I surprised by the quality and portion size. The evening was amazing by us being together, in our home and enjoying each other’s company.”

Marks And Spencer 5 star review on 14th February 2022

Helpful Report

Posted 3 years ago

“Ordered a hamper and it was Delivred next day Excellent value for money”

Helpful Report

Posted 3 years ago

“Service at the cafe in Warrington Gemini was superb especially Michael. They never fail to make you feel welcome. Keep up the good work... Paul”

Helpful Report

Posted 3 years ago

“Had the most amazing service by a lady called Janet in the bra fitting service at Longbridge branch. She went over and above and was extremely friendly and helpful. I tried to leave a review on the site they recommend ‘tellmands.co.uk’ near on impossible to complete which is sad because staff should be praised for excellent service. The site suggested is horrible. M&S should review this.”

Helpful Report

Posted 3 years ago

“Pure high quality food. The difference in food taste to their competitors are levels above. I am a regular customer.”

Helpful Report

Posted 3 years ago

“Isabelle served me today and helped me find so many things. She went out of her way to make sure I had everything I needed. Was a lovely experience!”

Helpful Report

Posted 3 years ago

“Lydia from Liverpool displayed exceptional customer service skills when I was trying to purchase a puffer coat that was in the sale, however; it had no code on it. After finding the same coat but a smaller size, Lydia went out of her way by contacting her manager on two occasions in order to help me purchasevthe said item. Well done Lydia you are an asset to M & S”

Helpful Report

Posted 3 years ago

“Order our Turkey Crown to be picked up 12.30 on 23rd Dec. Very well organised and in and out the store quickly. Shame car park could not deal with the volume. On Christmas Day all went well and the turkey was delicious, carved very well and the stuffing was tasty. Would order it again next year if I can. The crowns get sold out quickly.”

Helpful Report

Posted 3 years ago

“Irvine store.Thank you Leslie and Lynn for all your extra help.You are a real credit to Marks and Spencer.You made my collection of Christmas food so much easier.It was appreciated so much.”

Helpful Report

Posted 3 years ago

“Went yesterday to pick my order up unfortunately could not make the allotted time slot asked if I could pick it up early was told come back in one hour as they was really busy would like to thank sheryl and ben for there help merry Christmas Tony”

Helpful Report

Posted 3 years ago

“Popped in today to the Nottingham store to buy my mum something for Christmas and was helped by a really lovely assistant Jenny in ladies wear. She had a lot of knowledge and a real interest in what ladies of a certain age would wear. She made it so easy to buy a lovely outfit for my mum. She is a credit to Marks and Spencer and nothing was too much trouble.”

Helpful Report

Posted 3 years ago

“Would like to say a great big thank you to Karen W of m and s wolstanton Stoke on Trent She happily left what she was doing and went to search for a Percy Pig soft toy for me I am 68 and wanted one for my granddaughter Karen came back to me twice to let me know she was still looking and she successfully found one I was so pleased Thank you Karen”

Helpful Report

Posted 3 years ago

“The new Percy pig I work there and can’t stop laughing”

Marks And Spencer 5 star review on 12th November 2021

Helpful Report

Posted 3 years ago

“shop at marks Spencers in Bovey Tracey Newton Abbott the staff and management there are AMAZING and a credit to BP and Marks and Spencers always polite and VERY friendly i think the team are as good as there leaders they put three of the mangers in torquay to shame if you want excellent customer service go meet the staff and management at BP there a credit to Marks and Spencers and BP”

Helpful Report

Posted 3 years ago

“I had a bra fitting at derby branch and Christine or Chris on her name badge was great nothing was to much trouble for her so thank you.”

Helpful Report

Posted 3 years ago

“I was in M&S Letterkenny recently and had a bra fitting the care and service I got from two ladies in the store was exceptional they really were passionate about their job and took there customers care was their main priority so a big thank you Phoara & Tricia xx”

Helpful Report

Posted 3 years ago

“We just popped on for a coffee and chocolate whilst we wait for our time to pick up my daughters wedding dress ans Cerys in the chester store treated us to the hot chocolate - what a locker start to the wedding weekend. Thank you for making us feel special”

Helpful Report

Posted 3 years ago

“Was in Mark's and Spencer letterkenny today, would like to compliment Barry for his customer service even helped me with my shopping as I have a sore leg, extremely helpful.”

Helpful Report

Posted 3 years ago

“Parcel came quickly in 2 days. Dress is good quality if a little on the small side.”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,260 reviews