Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very presentable”

Helpful Report

Posted 6 years ago

“excellent products and service very quick delivery times and kept you informed on the process of the order would use online shopping again”

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Posted 6 years ago

“We ordered some solar lights from the large M & S in Pudsey at 7.30pm on a Monday evening, and they were available for us to pick up from our small M & S Food shop in Ilkley by 12.00am the following morning. Brilliant service - thank you.”

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Posted 6 years ago

“Great customer service friendly staff”

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Posted 6 years ago

“The staff are very friendly and helpful. I couldn’t find something so asked a member of staff and they took me straight to the item. And explained the other products that would go with it. So pleased the people have got manners and respect.”

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Posted 6 years ago

“On a recent visit to Coatbridge Food store while packing my items I used two small food bags for bacon and a turkey joint to keep them separate from other items, these small bags were in the bottom of the basket I had used. They are the ones you can use for loose fruit and vegetables I was stopped from leaving the shop and informed that I had not paid 10p for the two small food bags. I was unaware that there was a charge for these small bags. A member of staff stood over me and made me empty out all my shopping and took the two small food bags off me. I would have paid the 10p had I known. I wish I had paid the 10p but it all happened so quickly and I just wanted to leave the shop, it was a very embarrassing experience and I will not be returning the Coatbridge M&S Foodstore I was going to ask to speak the manager as this member of staff was needlessly aggressive and it was awful to be treated like a shoplifter, but on checking this person's badge I was amazed to discover she was the Manager. She is not setting a very good example to her staff. She was unbelievably rude over a genuine mistake. What has happened to Marks &Spencer? Who is doing their recruitment?”

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Posted 6 years ago

“new range available for summer”

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Posted 6 years ago

“Very helpful understanding polite and resulted in good outcome.”

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Posted 6 years ago

“There are no staff on shop floor to help find sizes or advise.I visited your walsall store on Saturday I needed a pair of shoes,there are no clear size labels on display.I spent about 20 minutes searching for a wider fitting in my size.I looked around NO assistants,I aproached a lady on fitting room and asked for help.She said all sizes were on display,I said which styles did a broader fitting she said you will have to look. I left the store went into Clarks where I was greeted by a charming young lady who found me a selection of shoes. I left with 2 pairs of shoes.NO WONDER YOUR CLOTHING BUISNESS IS FALTERING. This not the first time I have not found help in your store.”

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Posted 6 years ago

“Excellent service in the Ayr shop. Staff friendly and knowledgeable about products”

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Posted 6 years ago

“They are always helpful, polite and extremely friendly at the London Colney Store! ( It makes shopping less 'painful' for those of us who don't always find it a pleasurable activity.)”

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Posted 6 years ago

“Pluses - food - tomatoes that taste like tomatoes minuses - kids clothes - at some point realise that 15 year olds dont wear the same as 5 year olds.”

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Posted 6 years ago

“Love shopping online at Marks and Spencers. Fantastic bargains to be had. Hassle-free shopping. Customer Service is second to none. Any problems you may happen to have are sorted immediately and efficiently.”

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Posted 6 years ago

“Free delivery for over £50. Free delivery for in store collections and returns. Excellent emails to keep you up to date with deliveries”

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Posted 6 years ago

“Had what I wanted in stock”

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Posted 6 years ago

“Truly great customer services in Poole. Bought few Christmas PJ’ for my daughter but the sizes were too big. Customer Service representative did her best to find the size by calling different M&S branches to accommodate the size. She took my number and called me later on in the day that she managed to find the sizes and the items will be delivered next day. Absolutely amazing.”

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Posted 6 years ago

“The store is well stocked and nicely layed out and the chap on the till serving me was very chatty”

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Posted 6 years ago

“I live near a large Marks and Spencer store and I shop there regularly. I am always pleased with the quality of their products from food to clothes etc. They are not always the cheapest but you get what you pay for and it is worth the extra.”

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Posted 6 years ago

“23rd December picked up my Christmas food shop, and the girl who packed it in the carrier bag had tipped it over, resulting in our £10 trifle being ruined. After I rang the store a lovely lady (one of the managers got into her car, drove to my house and brought me another one, well that's what I call customer service, I think she was called Sarah, Sarah, you restored my faith in human kindness, and I will never forget your kindnessa”

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Posted 6 years ago

“Recieved a gift voucher and I purchased a blouse ..it fitted perfect,the staff were lovely and polite and it was a pleasure to shop there !”

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Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews