Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,257 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,257 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with their formula concentrated serum and creams.Very heavy. I had to use a lot more on an application.”

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Posted 6 years ago

“Generally standard is good but not sure if it warrants the costs”

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Posted 6 years ago

“I was able to arrange a quick and convenient delivery for collection”

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Posted 6 years ago

“Not happy ... Long queues at the cashier followed by a miserable cashier processing my order”

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Posted 6 years ago

“Pluses - food - tomatoes that taste like tomatoes minuses - kids clothes - at some point realise that 15 year olds dont wear the same as 5 year olds.”

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Posted 6 years ago

“Had what I wanted in stock”

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Posted 6 years ago

“I find it is difficult to find correct sizes in underwear and so cannot buy the colours and styles I like and have to settle for what I can get”

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Posted 7 years ago

“Good products overall”

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Posted 7 years ago

“Got new sofa and chair good quality but it was delayed by 3 weeks, poor show really”

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Posted 7 years ago

“I am happy with the products. The only problem is when I ordered few items and then when I went to my basket. Most of the items are not available anymore.”

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Posted 8 years ago

“I wish to express my thanks for member of staff at your store in Church Street Liverpool his name was David who I believe was on work experience.David went out of his way to direct me to the restaurant even going so far as to take my sister and I personally down a floor and escorted us to the restaurant. He showed such courtesy and politeness and I hope he has a successful working career in your store.This is so seldom experienced now days but one which we used to expect from Marks &Spencer. Thank you David so rare in our shop assistant these days.”

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Posted 8 years ago

Marks And Spencer is rated 2.8 based on 2,257 reviews