Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,257 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,257 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decided this year to shop for new year food at M&S. We always have a crispy aromatic duck for new years eve so we bought two. When we arrived home I took all packaging from the duck and realised there were no pancakes with it. Looked at the box it does say no pancakes but why? They go hand on hand. So we have spent nye looking for pancakes all sold out had to improvise and have mini wraps. I certainly won't make that mistake again will buy from my usual supermarket.”

Helpful Report

Posted 3 years ago

“Struggled to find email address for customers only had phone number . Disappointed that my gift flowers had more plastic packaging than flowers totally unecessary and so not environmentally friendly. The flowers were nice.”

Helpful Report

Posted 3 years ago

“Men's lambswool sweaters. Now second one has a hole under armpit. I bought these a few months ago. Weakness under arm as a hole forms. Maybe they should be made in the UK again. They are made in Africa in Madagascar.”

Helpful Report

Posted 3 years ago

“Only bread thrown out from M& S. Choked on nut roast. Thrown dips out. Broke tooth on mac cheese. L”

Helpful Report

Posted 3 years ago

“Very disappointed with m&s tinned chilli con carne...all kidney beans and not much meat..lovely sauce..but the addition of 24% kidney beans ruined it...”

Helpful Report

Posted 3 years ago

“Always get my clothes in mands shirts were Always a generous size but lately they have altered the size i buy a regular size but they have made them like Taylor fit tightening around the shoulders and arms, old shirts was made with with a bit more room”

Helpful Report

Posted 4 years ago

“Had to return several items of my wife's lingerie clothing and a pair of my cord trousers. Their clothing quality is not so go these days and sizes seem to vary. Product designs and colours are often drab and best suited for town dwellers. Food quality is however high although a little pricey”

Helpful Report

Posted 4 years ago

“Purchased textured gloves £15.99 online for chilly Scottish autumn weather. Found the gloves made my fingers colder. Tested by wearing glove on one hand only while out for a walk. It became colder than the hand without the glove. Simple heat gradient physics, the gloves transfer heat from the warmer hand out to the colder air. Poor design lacking insulation. So don’t waste your money.”

Helpful Report

Posted 4 years ago

“On this occasion zero stars today I took a jumper back because of a fault which I have never done before the member of staff had an attitude and store manager who called herself Rachel insisted I had caught it but eventually agreed to give a credit note only after looking at me down he nose what a shame through covid sutton surrey food hall has been a life saver and the general staf in the food hall have been fantastic would give them 5 stars and marks and spencers are wondering what is going wrong in fashions with staff with attitude”

Helpful Report

Posted 4 years ago

“Just had M&S Thai Favourites takeaway... Absolutely delicious! I rarely write reviews and don't usually have Thai food mmmm....”

Helpful Report

Posted 4 years ago

“Last Saturday 11th July I visited Marks and Spencer at Hayle (Cornwall) along with my son - we wanted to look for a birthday present for his aunt and then buy something special from the food hall. We didn't take a trolley from the entrance because whatever we chose from the clothes department wasn't going to need a trolley! Having then joined the queue to enter the food hall I was asked if I needed a trolley, I hadn't realised they were not going to be in the normal place inside the food hall --- picking up quickly on the situation, the young lady in charge said "you wait here, I'll go and get you one" --- that was way and above the call of duty and I felt I must make it known that she deserved to have it noted as giving exemplary customer service.”

Helpful Report

Posted 4 years ago

“Password ok last week not today Why?Very annoying.”

Helpful Report

Posted 4 years ago

“No, M&S did not make me happy. The cake I ordered was squashed and delivery was late and the driver didn’t’social distance’ Also best before date was too short.”

Helpful Report

Posted 4 years ago

“White oriental lily bouquet arrived on times flowers good quality stems are a little short to arrange properly. The fault was one stem is pink not white as stated, looks odd as an arrangement as the pink one has much bigger flowers than the white. Not usual quality I get from m and s. Certainly not as photo”

Helpful Report

Posted 4 years ago

“My husband ordered roses for our anniversary which were beautiful the only downfall is they didn’t arrive until 5pm so would advise that people have delivery the day before so as not to be disappointed on the morning of a special occasion”

Helpful Report

Posted 4 years ago

“Just want to congratulate Marks and Spencer on their excellent staff during the very difficult and worrying times (Covid19.) I am a 72 yr old pensioner and did a special pensioners shop at my local Kingswood M&S food store. It was a very pleasant experience, made even more so, when waiting in a queue a member of staff who’s name was Karen kindly asked if I needed assistance. A reply of yes please, was very quickly satisfied, thankyou, much appreciated!”

Helpful Report

Posted 5 years ago

“Although I dont have problem with their food,I must say the quality and fit of their clothes has considerably declined in recent years.Why do the buyers assume everyone wants to wear a mini skirt and the jumpers are far too long for me at 5ft 1in. The fit of the skirts are perculiar and I cannot see how anyone with a normal shape can say they fit well. Years ago when their clothes were made in England the quality and cut were second to none.Sadly,the decline in their clothing reflects how their profits are suffering. They need to listen to their customers as I have often complained about the clothes.If they want to stay in business the clothing part of the company needs a completely new team with some fashion sense.We are not all 18 yrs old.”

Helpful Report

Posted 5 years ago

“went for a drink in the café and the staff very friendly and helpful.”

Helpful Report

Posted 5 years ago

“Decided to buy the Sticky Toffee Christmas pudding for our pre Christmas meal with family as we had seen it relentlessly advertised. As Christmas puddings go it was very nice but didn’t quite understand the sticky toffee part...it was just a sachet of sauce to pour over, disappointing. At £10 I think it was over priced, glad I didn’t shell out for the salted caramel cream at £3.50, would I buy it again, probably not.”

Helpful Report

Posted 5 years ago

“I visited longbridge store today with my husband looking for a cheap suit which will only be worn for a short time so therefore wanted one of the £79 suits advertised on line. Unfortunately they only had black available which was not suitable .We spoke to Shellie on tills who tried very hard to try and order for us on line but all items were showing out of stock . Shelbie the called Enyam who spent at least an hour trying to help us. Nothing was too much trouble for her she literally tried everything she could do to assist and although in the end we came out with a more expensive suit than we really wanted we came out satisfied. Enyam gave excellent customer service and is an absolute credit to the store.”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,257 reviews