Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What has happened to the Gastropub Cottage Pies , really disappointed with ours tonight , we've always enjoyed them but the ones we had today were no way near as good the Mince was different, are they coming from a different company , the package is different? Very disappointing.”

Helpful Report

Posted 4 years ago

“The absolute best garlic bread in the whole of uk”

Helpful Report

Posted 4 years ago

“I ordered a bra online last week and when it came i felt that it was one that someone had returned ,there was no tag and no packaging very disappointed considering i had ordered the same bra the week before and it arrived in a box and i was happy with it ,so I will be returning it not good marks and spencers.Caroline Hamilton”

Helpful Report

Posted 4 years ago

“I really rate Marks and Spencer as an overall brand. They are always constant staple in both the home, wardrobe and the the kitchen. its a go to brand for me”

Helpful Report

Posted 4 years ago

“ordered a tomahawk steak, went to pick up today and it wasn't at all as pictured on website, it was a large bone with a miniscule piece of steak which is meant to serve two,, refused to accept and had a refund,, very disappointed...as had a wasted journey to store...”

Helpful Report

Posted 4 years ago

“My wife bought me a Chinese meal deal which I had tonight it was the biggest load of rubbish I have ever had it ended up in the rubbish where it should have been in the first place . If you would like a photo of it in the bin I will send it to you”

Helpful Report

Posted 4 years ago

“25/1/20 went to the cafe in Cheshire oaks ordered a baked potato with tuna and sweet corn when it came no offer of condiments. Nothing. I went to get some salt n pepper and mayo. Asked a lady could I have some salt n pepper and mayonnaise please. I was told over there help yourself . Started to eat my potato and it was cold. And I mean cold . Went back to the counter with my potato, explained. Lady so oh ! Waited a further 10 minutes when eventually a replacement came yes it was hot but my original salad had just been tipped on another plate with a different potato. No offer of condiments again. By this time I couldn’t be bothered going back again. Not the service I expected from m&s staff.”

Helpful Report

Posted 4 years ago

“Very disappointed- bought the £12.00 meal for two deal yesterday in M&S Frome. The Gastropub lasagne was absolutely tasteless with a cloying texture : after a couple of mouthfuls went in the bin, the bottle of white wine (Terre Sicilians) was acidic with a metallic aftertaste: actually disgusting and tipped down the kitchen sink. Haven’t cooked the fries or tried the fruit pudding but not confident now about the quality. It’s simple, won’t bother buying food in M&S from now on.”

Helpful Report

Posted 4 years ago

“Lovely and helpful stuff”

Helpful Report

Posted 4 years ago

“I purchase from your store on a regular basis but today I for the first time bought your roast beef dinner for one . What a disappointment Never again The product was not up to expectations and the majority ended in the bin”

Helpful Report

Posted 4 years ago

“I visited M&S Reading and had an excellent bra fitting service off a lady called Elisa - she was really professional and helpful and listened to what type of bra/colours I wanted nothing was too much trouble for her. I was so impressed I recommended her to my daughter”

Helpful Report

Posted 4 years ago

“iv shoped in m&s for many years generly quallity is high cajan chicken spicy ect very good 8pack battered chicken very good chicken but when it comes to 4pack checken and chicken kiaves they are just battered cheap prosessed chicken looks like there supplied by same company why would they substatite real chicken for cheap prosed chicked this is my opion but i still shop with yous but friends and familly i tell them to stay away from said prossessed chicken in every other way staff ect are very helpfull”

Helpful Report

Posted 4 years ago

“Quality and price very good satisfied with my purchase every time”

Helpful Report

Posted 4 years ago

“I used the 'size filter' to shop the M&S on-line sale. Without exception, every time I found an item I liked, my size was out of stock OR all sizes were out of stock. It was a complete waste of my time. If something is out of stock, take it off the website or at the very least keep the filter up to date.”

Helpful Report

Posted 4 years ago

“Food purchased for Christmas lunch found to have mould growing on it when opened the next day (even though still well within date). Christmas lunch ruined. Complained to M&S who sent a few lines saying sorry..... and said they would email a voucher within “a few hours”.... then several paragraphs asking for feedback (even though no voucher at this point). Voucher arrived for the value of the item (£7). Re contacted to say I didn’t feel this was an acceptable compensation to be told “we have reviewed your complaint and feel the £7 voucher is sufficient”..... what an absolute joke. At least I expect a refund and similar value replacement. I’d replied to suggest they cancel the voucher as I won’t be using M&S again. (By the time I drive to their store and paid for parking I would be out of pocket. No wonder their sales are falling. Appalling “couldn’t care less” attitude. Pity I can’t post the pictures on here”

Helpful Report

Posted 4 years ago

“Finding it difficult to leave a review on a recent on line purchase”

Helpful Report

Posted 4 years ago

“Purchased your Chicken and Grain soup and very disappointed to see that the only chicken is from 5% chicken thigh. The remainder is from chicken stock. I expected nice chunky pieces of chicken but unfortunately this was not the case. I usually love your soups and buy the Thai Curry and others when I can but I wont be picking this one up again. Very disappointing for a M&S product.”

Helpful Report

Posted 4 years ago

“Bought a sideboard, bookcase and side table and advised delivery would be in a weeks time which was fine. I arranged for other deliveries that same day and now receive a phone call saying there is a problem and delivery will be another week! Now need to be home for a further day! Not happy, should have bought from John Lewis! Indicative probably of their poor business results.”

Helpful Report

Posted 4 years ago

“No surprise about men's trouser drain pipes. Look who is in charge of clothing-Steve Rowe, who should be sacked immediately. M& S might then get back into the FTSI 100.”

Helpful Report

Posted 4 years ago

“Poor quality clothing! Emails to CEO ignored. Will now shop elsewhere”

Helpful Report

Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews