Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,257 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,257 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our small store in Hazel grove are always helpful and cheery some items not avaiable .but good alternatives”

Helpful Report

Posted 2 years ago

“I went to marks and Spencer Doncaster Wheatley retail park store and was walking with crutches due to a foot injury and the staff was lovely really helpful Anna helped me carry my basket to the checkout and even went and got a item I needed but could not carry then the lady on the till packed my bag and got some one to carry my bag to seat outside until my lift came to pick me up I must say I often go to this store and have always had excellent service from the staff .”

Helpful Report

Posted 2 years ago

“Always spot on”

Helpful Report

Posted 2 years ago

“I have to say regarding the review on the commercial manager Andy in Torquay food hall for me personally he is the BEST you must give him credit to stand there and tell a customer exactly how marks Spencers value there customers is Brilliant he doesn’t care what head office thinks it’s just a point taking away from the store I think this man is my kind of man say it as it is well done Andy❤️”

Helpful Report

Posted 2 years ago

“I came into the store at Meadowhall and I was looking at underwear. A member of staff Laurie was her name came over and assisted me. She was very helpful and very pleasant Thankyou.”

Helpful Report

Posted 2 years ago

“Had a bra fitting at ricoh M&S after I had a mastectomy after having cancer and I never thought I would get a bra to fit and feel comfortable or look nice again Si felt so low but after the lady called Lisa sorted me out I was in tears, happy tears she was amazing so understanding and found the right bra for me I couldn’t stop looking at myself which I never done before I couldn’t thank her enough she had to order the bras for me and she made sure they fitted right when they arrived I couldn’t fault her or thank her enough for her help. I’m so happy I had the courage to go and have a fitting and get such a nice lady to help me Thank you Lisa at ricoh coventry.”

Helpful Report

Posted 2 years ago

“When in to the coffee shop today with my daughter, it was a special treat as it’s her 17th birthday and they was so lovely they gave her a free drink customer service was amazing as always, and made my daughter feel very special so that’s five stars, was served by Pauline Tammy and beth”

Helpful Report

Posted 2 years ago

“I had a great experience today in your Beauty department with a lady called Maureen I had take my sisters Granddaughter in to find the perfect colour foundation for her skin this was her first visit to Marks & Spencer and Maureen was so attentive , understanding, to a young girl it was the best experience so a big thank you .”

Helpful Report

Posted 2 years ago

“Customer service in Cramlington store was exceptional. Barbara who was so friendly and happy made us laugh and had excellent knowledge of food products . We love visiting this store.”

Helpful Report

Posted 2 years ago

“We shop every week in the food hall…excellent choice. On most occasions we go for something to eat in the cafe upstairs in Cheshire Oaks. Every member of staff is lovely but especially so Diane (S)… she is just so personable, very friendly and extremely efficient. Today (15/8/22) there was another member of staff, Jacob, who was extremely personable. They are both good representatives for M&S!”

Helpful Report

Posted 2 years ago

“Visited the cafe in M&S Sears Retail park, Solihull. Great service and food.”

Helpful Report

Posted 2 years ago

“I have been a loyal customer for many years, and I always have had a good experience every time I shop and I would highly recommend to family and friends”

Helpful Report

Posted 2 years ago

“Your chicken forestiere is amazing the best ever. Love it 😍”

Helpful Report

Posted 2 years ago

“The staff at marble arch are absolutely lovely and always satisfy our needs. Maleek, Jason, laleeq and Gerry are always amazing.”

Helpful Report

Posted 2 years ago

“Rachel at womenswear tills at your Camberley store is a true asset to the company! So helpful, friendly and knowledgeable m, nothing too much trouble - very much appreciated! Thank you Rachel - I was there Friday 4th August at approximately 9.15am 😊”

Helpful Report

Posted 2 years ago

“Emilio made me the cutest cappucino with a bear designed on it. Very good servicee”

Helpful Report

Posted 2 years ago

“The best thing Marks+ Spencers did was going in with the BP Garages you may pay a wee bit more but its worth it. the staff are amazing and do BP proud so quick and covenant love it”

Helpful Report

Posted 2 years ago

“Joyce and jack from ashton on mens retail clothes went out of their way to help .will shop here again.thank you.”

Helpful Report

Posted 2 years ago

“Shopped in white city Very helpful staff MR Immanuel Also cafe staff were courteous Professional and very helpful Gina was exceptional and went out of her way to assist Well done Mrs V Chadha MBE”

Helpful Report

Posted 2 years ago

“I use MandS Food in Dartmouth for my shopping but also to collect and return clothing orders. I have just been served by Sarah P, to collect an order. Sarah was kind, helpful and extremely pleasant. A credit to your store.”

Helpful Report

Posted 2 years ago

Marks And Spencer is rated 2.8 based on 2,257 reviews