Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really welcome and made my trip to shop happy experience.Staff were friendly and quality of produce amazing.”

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Posted 6 years ago

“Very quick and efficient service.”

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Posted 6 years ago

“Didn't have what I wanted, staff ordered product for me, which arrived quickly. Very impressed”

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Posted 6 years ago

“Next day deliver to nominated store.”

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Posted 6 years ago

“I had a parcel returned and had not been refunded this was done very quickly afterI chased it up”

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Posted 6 years ago

“THEY ARE ALWAYS VERY POLITE AND HELPFUL. ON-LINE ORDERS ALWAYS DELIVERED ON TIME.”

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Posted 6 years ago

“love my new coat”

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Posted 6 years ago

“customer service”

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Posted 6 years ago

“jumper good quality and fit”

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Posted 6 years ago

“Sizes were a bit too big for one outfit”

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Posted 6 years ago

“Staff very helpful and friendly. I don’t like their fashion ranges much, but their food is good quality although a bit pricey. It’s very cold along the chilled food cabinets, but I find that to be the case in all supermarkets.”

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Posted 6 years ago

“Customer service was excellent. Despite it being a very busy Christmas shopping day, assistant went out of their way to enquire if I needed any help. One even brought me a basket rather than me carry several items around the store. I am not incapacitated in any way- it was just the way they treated customers.”

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Posted 6 years ago

“Very poor customer service. Webpage states 7-10 working day delivery when it will actually be 2 months! No sorry!... they are happy to take your money under false pretences.”

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Posted 6 years ago

“Very tidy and clean store... Staff friendly and exchanged items with no fuss”

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Posted 6 years ago

“obtained what I wanted”

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Posted 6 years ago

“Easy to use website, good quality products - great bargains in the sale! Happy with the excellent delivery options and good service received.”

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Posted 6 years ago

“Excellent food for Xmas, with variety of sea food”

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Posted 6 years ago

“I was looking for some men's chukka boots and found the ideal style and colour in M&S. They also had an excellent variety of sizes available - including half-sizes which are increasingly difficult to find. I purchased two pairs of boots.”

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Posted 6 years ago

“Very good delivery service and there returns policy is very good. Will always use them on line if I can.”

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Posted 6 years ago

“Quality and service”

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Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews