Marks And Spencer Reviews

“ Paid for next day delivery for a duvet. Paid for next day delivery for a duvet. Expecting delivery today I gave the other duvet away this morning to charity! No new duvet so sleeping cold tonight bad customer service but I’m sure my refund for delivery will keep me warm!! ”

“ I questioned how they were able to offer me this without any of my address details - the reason they couldn’t offer home delivery. ”

“ Placed an order on line present for friends was out for delivery on the Sunday friends waited in all day, receive a late message that the deliverer was not going to happen (DPD ) Phoned customer service Monday after 45 min told me it would be delivered on Tuesday . ”

“ Online delivery. ”

“ Everything. I ordered clothing online and paid for nominated delivery day. On my nominated day no one turned up. I received an email saying the items would be delivered but no time given. Apparently one of the items was out of stock and they were going to send them a week later. I had to ask to have the money I paid for the nominated day to be refunded. ”

“ Order Number : 2004502203 dated 6/7/24. Item not received even after 10 days and the customer service rep is telling me to wait for some more time. The courier service provider has to be penalised for the delay. Very bad delivery services. ”

“ I am not happy delivery said 5-7 working days . ”

“ In the past month I have ordered items with next day delivery , last month it was 2 days late, this week should have arrived yesterday and no sign of it arriving anytime soon. No help from X staff. If I want something next day I certainly will not use M&S. Trustpilot gives 1 and a half stars, not surprisingly ”

“ Absolutely awful I tried for ages to get a set of cushions tkk on match my bedding set so was so excited I got them I ordered them next day delivery only one turned up then they said it will be the next day with DPD when it arrived I knew it was wrong as it was so small they sent me a cover no cushion and the wrong one every time I order with them there is a problem so I phoned again and the customer service agent couldn’t even get the order no right it’s a absolute joke now I have to go all the way into the store to return never will I shop there again I went on to trust pilot and wow there are so many complaints don’t shop there I will stick with Next from now on ”

“ I live in South Africa and sent mum a bunch of flowers to the U.K. for Mother’s Day. She is elderly and these types of communications speak volumes. I was surprised to not have heard from her by the end of last Sunday so I checked to see when the delivery had happened and the flowers had been dropped off at completely the wrong house! Luckily I had a pic from the couriers proof of delivery, but my poor mum had to get dressed and walk to the house in the pouring rain and carry the box back! A totally ruined surprise, not to mention shambles on every level! I contacted M&S and their response was a basic ‘sorry your mum had to walk in the rain’ and send me a £10 e-card which is of no use to me as I live in Africa, and it’s also of no use to my mother as she wouldn’t know what to do with it! I also don’t want to spend more money with this company! I told M&S all this and they couldn’t care less - saying that they are sorry that I’m not satisfied!!! ”