Marks And Spencer Reviews

“ Great furniture and really careful delivery, thank you. ”

“ From start to finish my experience of ordering a wardrobe online has been fantastic. I have been updated re delivery and assembly of the wardrobe all the way. The delivery/assemblythis morning was brilliant .... on time, fast, efficient .... a great service. The wardrobe looks brilliant, I am very pleased with it. ”

“ On return visits it hasn't been on display - either sold out or the day's delivery hasn't arrived. ”

“ Ordered some flowers for a friend and when delivered they were disgusting which was disappointing both for my friend and myself. M&S were informed and a next day delivery of replacement flowers was arranged. I am happy to say that they were 100% better than the original ones and my friend is happy with them. At least this company put matters right. ”

“ Just spoke to the customer service department about a delivery that DHL said they had delivered and they hadn't. He was so nice and pleasant and easy to deal with - what a joy when someone is actually trying to help you! ”

“ Received email today in which they say they are ‘very busy’ and my delivery will be delayed . ”

“ Three promised delivery dates not met. ”

“ Purchasing shirt I noticed had a stain. Woman called Vicky on till offered to find me a replacement which unfortunately had identical stain. She then ordered for delivery to a local store. All done on a busy Saturday. Excellent customer care ”

“ Very quick and easy to use the click and collect function for homeware. Collection area in store was easy to find and the whole process was quick. I was also kept well informed via email on the progress of the arrival of my delivery to the store. ”

“ I was kept up to date via email and M&S were most accommodating when I changed my delivery date. ”