Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality goods”

Helpful Report

Posted 7 years ago

“My dad and I purchased some lunch whilse waiting at a hospital, and purchased two piri chicken wraps, salt and vinegar crisps and an orange and mango juice. The chicken wrap was completley devoid of any flavour, with cold dry textures, no piri or even chicken flavour at all. The crisps may have well been peices of cut rivita, lacking in taste or satistfaction and somehow even the orange and mango juice tasted bland, not at all sweet and refreshing as it should. In all, your charge your customers some of the highest prices on the high street for easily the most tastless and bland food possible. Gordon ramsay would probably throw the food aggresivley at someone if he tasted it. Dissapointed, put some flavour in your food, make it worth the £3/4 one may spend on a sandwich alone.”

Helpful Report

Posted 7 years ago

“I ordered a nice bouquet of flowers for my wife on our anniversary which were to be delivered to her workplace. They were not delivered. M&S apologised but I was extremely annoyed as my wife loves to receive flowers and I lost Brownie Points! I won't use their service again, perhaps it is a case that if you want a job doing, then do it yourself as M&S clearly cannot be trusted.”

Helpful Report

Posted 7 years ago

“I have an athletic build the tee shirts are a nice fit but quality is wafer thin they just don't last. The causal shirts while very good quality have in the last year got shorter in the body I suspect to save money sadly that inch or two means you show off your stomach or back when you sit down, come on Marks get the quality back.”

Helpful Report

Posted 7 years ago

“Good quality at a fair price.”

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Posted 7 years ago

“Not for the first time have I taken a trip with my Mother to M&S and come away with nothing. The clothing range is abysmal in terms of style and quality. Get your act together M&S.”

Helpful Report

Posted 7 years ago

“Very smart, Fabulous. Kind. Patient, understanding young man on the dressing rooms at Marks and Spencer's at Long well Green, Bristol W”

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Posted 7 years ago

“I have always admired M&S and shop there every time I visit the UK from my home in Switzerland. I was there just last week and had to return two bras as they were the wrong size (my fault). Even though I no longer had the receipt the lady in Customer Service reimbursed me which I greatly appreciated. All M&S clothes are of great quality and the food superb. I have nothing but praise for the staff at the Kensington High Street branch. Almost makes me want to move back to the UK!”

Helpful Report

Posted 7 years ago

“With a very well laid out website, M&S make it easy to find items and they provide nice clear pictures with a good zoom feature.”

Helpful Report

Posted 7 years ago

“Very happy I have a busy life and do a lot online and have never been disappointed”

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Posted 7 years ago

“Always helpful staff, laid out well, generally a nice experience to shop in, ad its not too large.”

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Posted 7 years ago

“Found a fantastic winter Per Una parka in their outlet store in Newton Abbot. What a place. Crammed with M&S quality and a Food Hall also. What more could you ask for!”

Helpful Report

Posted 7 years ago

“Easy to use website, filters that make finding things quick and easy, and it stores my contact details so it's easy for checkout.”

Helpful Report

Posted 7 years ago

“Bought a pair of elasticated waist trousers. Excellent customer service, trousers fit perfectly and very comfortable during a 13 hour shift on a ward.”

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Posted 7 years ago

“good quality items”

Helpful Report

Posted 7 years ago

“Their clothing for women is getting better all the time.”

Helpful Report

Posted 7 years ago

“Having recently shopped at one of their retail outlets, I can only say that it was quite reasonable to find things and the staff were most helpful and pleasant.”

Helpful Report

Posted 7 years ago

“Quick delivery into store, so can collect when I like. Good quality and good service”

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Posted 7 years ago

“Good quality food at affordable prices”

Helpful Report

Posted 7 years ago

“Always reliable; always a pleasure!”

Helpful Report

Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews