Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,261 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,261 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick to order on line my order was ready a day before expected fantastic!”

Helpful Report

Posted 4 years ago

“Both Tracey and Michelle at the Anniesland food store could not be more helpful to me and I notice with other customers! Their tips and suggestions on all products are 'spot on'. They go out of their way to assist with any questions. I do however miss them at the front door( where they used to be). Their 'welcome' was truly worth going to do the shopping!! Thank you!!”

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Posted 4 years ago

“I was shopping at M&S in Abudhabi Fotoun Alkhair center.I have never had a better shopping experience and amazing services. The sales girl named Haimi did a great job explaining which color and style suit my figure. I admired her patient, polite manner and knowledge of the items. Thank you.”

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Posted 4 years ago

“Went into M&S at Walton-on-the-Naze last week and the self service checkout machine wasn’t working properly. One of your staff immediately could see there was a problem. She was so helpful what a lovely person she was. I believe her name was Mel. If all your staff are as efficient and helpful as Mel you have a brilliant team working for you!! Wendy Thomas”

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Posted 4 years ago

“Marks just food Morningside Edinburgh. I just wanted to say how effectively they have both planned and managed the store over this Pandemic period. They are so inventive with ideas and continue to invent new ideas with the social distancing lay out. The staff are absolutely amazing and so welcoming to all customers.”

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Posted 4 years ago

“During the Corona Virus shut down. I have done some of my food shopping .the staff controlling the ques outside the store were helpful and courteous. Even when dealing with " less tolerant". customers. The system inside the store well planned and signed.”

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Posted 4 years ago

“They do a hot curry called "The Hot One" which is excellent. The chicken is tender and the curry is extremely hot, made with Naga chillies whatever they are, but it is very flavoursome. Made a change going in there, something a bit different.”

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Posted 4 years ago

“So easy ..buy ..try..and returns are easy”

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Posted 4 years ago

“Love shopping at M&S, lovely food and excellent customer service from Jacqui at Betts Way Crawley”

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Posted 4 years ago

“Visiting Rushden M&S - everyone so very helpful and especially Jacque on the tills - from the Northampton M&S - until it sadly closed down - lovely to see a very friendly and helpful face”

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Posted 4 years ago

“Hello, I would like to applaud Marie at the front door welcoming Marks & Spencer customers at your Port St,Stirling, Scotland store. Marie does a wonderful job in directing customers round the store in a safe way. She is always pleasant, smiling and happy to help. 10/10!”

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Posted 4 years ago

“I had and do have continuous service from Marks and Spencer’s in Wansted East London . In particular there is a lovely helpful women there ever Saturday called Margaret . She supports my partner in a wheelchair and also me . She is patient .”

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Posted 4 years ago

“Without fail service always top marks and following a long stunk shopping elsewhere, and visiting the food hall yesterday I am coming back. The tapas foods were delicious, actually everything was. I am coming home 😁”

Helpful Report

Posted 4 years ago

“QUALITY FROM START 2 FINISH”

Helpful Report

Posted 4 years ago

“As usual M and S Winchester branch are brilliant. The staff are fantastic and always friendly. I’m so happy they are trying to make shopping in the food department as normal as possible at this awful time. No arrows , but everyone respecting the social distancing as far as we can in a small store. It’s nice to have a normal experience shopping at the moment. Compared to other supermarkets I’ve been into M and S rise above the rest. I have also ordered online items for my elderly mother. She was delighted when Hermes delivered them four days earlier than they said on the website. One member of staff in Winchester who is usually Cafe staff , but now on the food department till , is just lovely. Always has time to chat to you. She’s a delight. We look forward to that M and S Cafe party !! Thank you M and S.”

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Posted 4 years ago

“Very easy website to access and follow. Delivery is fast and efficient.”

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Posted 4 years ago

“Fabulous service today in High Wycombe Eden Walk. An older gentleman in the food section was so helpful and willing and professional.and a young lady on the exit to London TRd again was very helpful and willing. Really great service from them who both went over and above their duty, in every aspect. Thank you.”

Helpful Report

Posted 4 years ago

“Visited my local Simply Food, Prestwich, Manchester on Saturday to do my Sister's weekly shop as she is in the vulnerable category. Queue with Covid was longer than usual taking 40 minutes to enter. As always shop very well stocked for its size and I got everything I needed. On reaching the till I was served by a delightful asst 'Jane ' who was warm, very bubbly, and gave fantastic customer service. Jane you are a credit to Marks & Spencer's.”

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Posted 4 years ago

“good food a”

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Posted 5 years ago

“I bought two slow cooked lamb shanks for our Sunday meal. There was no other meat available apart from chicken when I shopped. The lamb shanks, however, were absolutely DELICIOUS! Well done MnS on a great, relatively affordable, Sunday 'roast'.”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,261 reviews