Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What has happened to the vege moussaka!! My husband and I used to really enjoy it but the last 2 times we've had it we've been been really disappointed. There was much less base and much more of the thick gooey white sauce is this because this makes cheaper or have you changed makers. I definitely won't be buying it again!”

Helpful Report

Posted 5 years ago

“I ordered bras. I've received them very fast, approximately 1 week from UK to Canada. Bras feet perfect. Thanks to this company.”

Helpful Report

Posted 5 years ago

“Unable to buy ecard gift token online as payment process not working and each time I tried to buy I had to complete all details again - wasted 30 mins - tried live chat and got cut off twice from this so tried phoning to buy but after 7 mins going through the form again the phone went silent (still connected). So how on earth can I get an ecard from m and s?? Ended up phoning again and woman just said sorry but was unable to give any help. Incredible, they just seem incompetant and uninterested in selling!”

Helpful Report

Posted 5 years ago

“Tried to buy an e gift card online, spent 45 mins having to repeat the form process as kept getting a 'problem try again' notice on clicking to pay. Live chat also not working - tried this twice and got cut off twice before could get any answers. Phoned customer services and spent 7 minutes trying to buy over the phone then got silence (phone still working). How on earth does this company function? Ridiculous as no-one knows what's wrong or able to help!!”

Helpful Report

Posted 5 years ago

“With all the publicity over nut allergy, and my own mother having a nut allergy i was unable to buy my mum a cake as ALL marks & spencers cakes carry a nut allergy warning!!! Very disappointed in marks & spencers”

Helpful Report

Posted 5 years ago

“Confrontational managers and poor customer service”

Helpful Report

Posted 5 years ago

“Just started using M&S's precooked food such as Beef & red wine casserole or Thai and Malaysian currys - vegetarian or chicken and have to confirm that it is great. I'm very fussy eater and I'm normally against preheated food but one night I was on my way from the gym and couldn't be bothered to cook some healthy staff so I piped in M&S, got a lot of healthy food and loved it so much I keep going back, calories contain is also very low!”

Helpful Report

Posted 5 years ago

“Filthy toilets & poor quality cafe (Princess street Edinburgh)”

Helpful Report

Posted 5 years ago

“Used the Kings Lynn store cafe at lunchtime today. We had SUPERB service from JEANETTE who served us. Although it was very busy she was efficient, helpful & very friendly. A BIG THANKYOU!”

Helpful Report

Posted 5 years ago

“At last a shirt that fits, albeit from the very limited 2” longer range but nice quality, great fitting and exceptional value shirt, I have just purchased 8 more. I have been complaining for years that m&s shirts are too short in the body and I am forever tucking them back into my trousers, perhaps they are listening at last, just a shame the range is so limited.”

Helpful Report

Posted 5 years ago

“Attended M and S wine tasting event at Sprucefield Lisburn on the 7/03/19. It was excellent,informative and enjoyable. Learnt a lot about wines,loved the pink champagne,visited the wine shop afterwards and probably spent too much! Looking forward to the next event.”

Helpful Report

Posted 5 years ago

“I purchased a one person meal - king prawn alfredo. described as linguine in a rich creamy chese sauce. once cooked it was swimming in a watery Chinese looking 'soup'. I sent an email this lunchtime to register my opinion and was contacted within 2 hours with an e gift card and personalised apology. Very prompt and efficient service.”

Helpful Report

Posted 5 years ago

“I have spent on average £170 a week on food between Worcester & Longbridge Marks & Spencer’s Was really happy with their food until today I bought their pancake - already mixed batter for a party of ten ..... It was ABSOLUTELY DISGUSTING - no one eat it ... had to get in my car, drive to the frigging shops in heavy traffic to buy the ingredients to make myself but by then 9 people were starving and so very fed up Thanks for reckons our evening Because the evening was disturbing & upsetting will not go back to M&S again”

Helpful Report

Posted 5 years ago

“In terms of clothing, this place used to be very good but recently they have dropped the quality on some items and started to go after the youth market. Let me tell you something: the youth market has no money and they will never buy clothes from you. Stick to the 35+ market and put the quality back to where it was and you will go back to the 'go to' place for Middle England, which is what you should be, and there is a lot of money in that market.”

Helpful Report

Posted 5 years ago

“I had went out for my cat, and come to my surprise! I WAS MORTIFIED TO FIND THERE WAS NO CAT FOOD!!! Absolute disgrace the CEO should be shot and killed. Thanks, Mildrid xxx”

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Posted 5 years ago

“Cheap and easy to complete actions and sirted out within days, fabulous”

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Posted 5 years ago

“M&S Dublin, Lingerie department: Maureen was a great help searching for a good and fitting bra, very good service and a very nice person.Thank you Maureen!”

Helpful Report

Posted 5 years ago

“Customer service personel Margeret in charlton store went above and beyond to assist me when selecting a botyle of chardonnay. Thank you very much for all your help. I will return and recommend other customer make use of her valuable assistance.”

Helpful Report

Posted 5 years ago

“Sad to say the last 2 online orders were delivered in a shocking state”

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Posted 5 years ago

“Called into M & S at Abbey Centre, Newtownabbey looking to buy some items of bedding along with a few other things. Arms full, I made my way to the customer service area where after a few minutes standing in line was invited over to pay for the items by a very glamorous lady with a welcoming smile whose name was Glynis. Sensing I was a typical hapless male who didn't really have much of a clue about what he was doing, she took time to check all my bits (bedding) just to make sure I'd got it right, even managing to inadvertently delight with an totally unexpected bonus. As someone who normally detests shopping unless I'm holding a mouse, those few moments spent with Glynis made me realise what I'm missing and actually what a soulless experience buying online really is. In my humble opinion more people like Glynis could be retail's answer in the war against online shopping.”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews