Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I believe that they use to have expensive but a good quality food. But now just the price stayed. I found yesterday in Skegness pasta with Fungus on a shelf for sale!! So many times in different shops( Lincoln, Skegness) I bought oranges. They were awful. Paying £4 and having it binned is not good! I thought it was bad batch or something so I tried a few more times in different months. Still the same. Why they are cheating customers? They are selling tropical juice as the big front writing saying, but it is made from apples with adding some concentrates. I wouldn't recommend it.”

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Posted 6 years ago

“The cost thank you”

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Posted 6 years ago

“Ordered a pair of shoes online collected within two days fitted perfect good quality and when collecting them was told if they didn't fit bring them back and we can change or give you a gift card . What more can you ask for.”

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Posted 6 years ago

“very helpful and cheery nothing is too much trouble the quality of the goods is excellent The prices are very reasonable too I recommend.”

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Posted 6 years ago

“I normally rate the food but have just bought garlic and herb chicken thighs which were rather awful...very fatty and most the herb stuffing sat in the fatty part of the thigh. It was apparently sufficient for two people, but had five thighs (why do stores offer meals for two with unequal portions, perhaps in the hope you will buy another? However I just make sure I don’t buy it again. M& S Food seems to be on the verge of deteriorating the same as the clothing!”

Helpful Report

Posted 6 years ago

“I purchased a mens M&S suit almost 4 months ago, and already - after light use - the material in the legs has worn thin leaving a hole. This has never happened on any of my suits (including M&S suits) before. Initial contact with Customer Service was great - they told me to return the suit and they would see what they could do. Three weeks later M&S ship the suit back to me saying that there is nothing wrong with it and imply it only wore down because I must be fat. Hmmmm. (A) I'm not overweight and again must stress I've not had this problem with ANY suit before, and (B) M&S are essentially admitting then that they wouldn't expect suit trousers to last any longer than 4 months after sale (does this meet the "fit for purpose" criteria of the Sale of Goods Act ? I doubt it). The letter, from a generic customer service rep with no background in textiles, stated "in her opinion" it was general wear and tear as M&S had no reports of this before. So it sounds like the first person to open the returned suit had a quick look at it and decided it looked fine to her. I queried this further with M&S asking what level of expertise this person had to determine there was no fault in the fabric. In response M&S said as I was being persistant they would take the suit back again and have one of their "textile technicians" examine it. I queried why this didn't happen in the first place and asked a few other questions about the whole returns process. Customer Services responded, but deliberately failed to answer all of the issues I raised. So I emailed Stephen Rowe (he's a big cheese - you can find him at steve.rowe@marks-and- spencer.com) to ask for further clarification . Mr Rowe kindly redirected me straight back to the person who failed to answer my previous email. So....I'm not impressed. I doubt very much I'd buy any more of my suits from M&S, simply because of the uncooperative experience I've had with Customer Services (up until this latest purchase their suits have been fine). Ironic really when a quick Google shows that M&S appear to be struggling with their clothing line. You'd really think they's want to retain customers, not alienate them. Oh well, it's not like there aren't a whole lot of other retailers out their that can have my money instead.”

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Posted 6 years ago

“Quick and free delivery.”

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Posted 6 years ago

“As I'm calorie counting, the Count on Us range has been invaluable in helping me make informed choices on healthy and convenient food. The range is varied and has aided me on my weight loss journey. The 3 for £10 offer is also very good value for money and I will definitely be making this a regular part of my eating plan even when I am maintaining my weight.”

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Posted 6 years ago

“Very nice Foodhall to shop in at Tring, staff are always pleasant & happy to help (Emma) even after having to deal with the odd unreasonable rude customer! If you have had a bad day, keep it to yourself, don't inflict it on others”

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Posted 6 years ago

“I visit the Upminster Store weekly and the Cashier Ruth never fails. She is extremely helpful always smiling and it is always a pleasure to be served by her.”

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Posted 6 years ago

“Not happy with their formula concentrated serum and creams.Very heavy. I had to use a lot more on an application.”

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Posted 6 years ago

“Easy to order, sizes available, great comms and speedy delivery, spot on!”

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Posted 6 years ago

“Living in the Republic of Ireland, I order regularly from them. Sometimes deliveries from other companies from the UK to Ireland can take up to 10 days! Not so with Marks & Spencer, 2 - 3 days. Excellent company to shop online with.”

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Posted 6 years ago

“The website was easy to use and I was able to find the product I was after very easily. Also very quick to complete purchase.”

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Posted 6 years ago

“I ordered 2 Birthday cakes last Friday 29th June 2018 and when I collected one of them the icing has been Spoiled because the cake was moved during the transportation but FIONA FROM WELLINGBOROUGH SHOP already order another one straight away as I needed the Chocolate birthday cake for Saturday. She is such a wonderful helpful customer assistant and her quick thinking save me from panicking as I was having 40 people to celebrate my daughter 21st birthday party on Saturday. When I collected the chocolate cake yesterday, it was perfect and on top of that she told me that I could have the other chocolate cake that the icing has been spoiled and Marks and Spencer gave a bottle of champagne for my daughter. Thank you so much FIONA AND MARKS AND SPENCER to make our daughter birthday special 🙏🏽 I hope you are not going to close WELLINGBOROUGH SHOP as that is my local M&S shop.”

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Posted 6 years ago

“Staff always happy and cheerful and offer friendly advice.”

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Posted 6 years ago

“good price and goods”

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Posted 6 years ago

“I live in Queensland, Australia & after much searching for a ladies full slip, even in Brisbane city, I could not find one that I liked There are very few to choose from & it seems they are not popular over here I looked on the Marks & Spencer website & straight away saw on I really liked & ordered the size 14 I was a little concerned how the sizing would be as I’m size 12 on top & 14 on the bottom but after receiving it today & trying it on I was more than happy as it fitted perfectly, was a perfect length & felt very comfortable on I will be looking to Marks & Spencer again, if I can’t find what I need in Australia”

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Posted 6 years ago

“Always find what I’m looking for there”

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Posted 6 years ago

“High quality”

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Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews