Marks Electrical Reviews

Name: Marks Electrical
Rating: 4.51

4.5 Rating 1,127 Reviews

88 %

of reviewers recommend Marks Electrical

About Marks Electrical:

Leicester based appliance retailer, always has good prices.

Visit Website

Phone:

0116 2 515 515

Location:

111-115 King Richards Road, Leicester United Kingdom
LE3 5QG

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Marks Electrical 1 star review on 17th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate website. Placed order over the phone and paid for it. Fast delivery with 2 hour time slot. Delivery driver Andy Lewis was on time and extremely helpful. A very efficient service.”

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Posted 7 years ago

“A new Hotpoint washing machine for just over £200.00, delivered free and on time by a friendly and competent delivery driver, who placed it exactly where it needed to be. Very pleased.”

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Posted 7 years ago

“HORRENDOUS CUSTOMER SERVICE!!! Although initial ordering process was easy the customer service since (having requested a replacement/refund of an item that does not work) has been painstakingly slow and resulted in Marks Electrical refusing to assist in any way. I bought a Miele vacuum cleaner but when I tried using it 3-4 weeks after purchase (only my cleaner had used it up to this point) I found it did not work at all on carpets. It merely pushed the dirt around forming clumps of debris. Having bought the item on 30/10/17 I contacted Miele direct on 23/11/17 who advised me to contact Marks Electrical. I have constantly chased Marks Electrical since then and was constantly fobbed off with excuses why they could not answer my questions/deal with the issue e.g. supervisor not at work for a few days, someone else dealing with it, waiting for a response from Miele... I was then told they would pick up the item but when I sought clarity re whether I would get a replacement or a refund they went quiet!!! Finally, after chasing again today 5/1/18 (6 weeks after initial contact) I was advised that as the vacuum had been used they could not refund or replace. How you can tell if a vacuum (or any appliance works) before you use it I'm not quite sure!! I am guessing that if you buy something from Marks that works and has no issues the customer experience will be fine but I have absolutely no confidence they will assist any customer who has a problem. I have only given 1 star because I have no option to give them none!! Extremely poor!!!”

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Posted 7 years ago

“Selected a range cooker and searched on line. Marks beat all main discount retailers on price and cost of collection and installation. Ordered over the phone after asking a few questions. Very helpful and range delivered next day and fitted. Excellent service all round, can't praise them enough”

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Posted 7 years ago

“Very happy with the product, the delivery date was absolutely spot on and the diver Danny is a credit to your company.”

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Posted 7 years ago

“Best price and service”

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Posted 7 years ago

“Cheapest price great service Outstanding”

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Posted 7 years ago

“Our heavy item was delivered as per original confirmation on day of order, communication for time slot was excellent and delivered within the 2 hour delivery slot. The two delivery lad's Ian and Steven were very polite, very careful with the item and the door frames ect they put the item exactly where we wanted it placed I would certainly be happy recommend the store to anyone thinking of using them”

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Posted 7 years ago

“Excellent and reliable service. Product as ordered, we are delighted with our new TV.”

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Posted 7 years ago

“Absolutely delighted with our new freezer. The driver was punctual coming when promised. Service delivered is worthy of praise. Thanks very much”

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Posted 7 years ago

“The staff were polite, responsive and a very professional outfit. I ordered the wrong cooker and they moved heaven and earth to get the correct one and still get it delivered on time. Delivery driver called me 30 minutes before arriving which was ahead of schedule. Outstanding & I'd recommend them to anyone”

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Posted 7 years ago

“Great hassle free service. Delivery driver rang 20 mins before delivery extrememly friendly. The cheapest I could find the item will definately be buying from Marks Electricial again.”

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Posted 7 years ago

“Extremely efficient, speedy delivery and excellent value, could not be better.”

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Posted 7 years ago

“Great price, great communications, free delivery, prompt and exactly on time. The Samsung fridge freezer was top of the range and expected it to be pristine, other companies could not match the price, nor delivery for 4 weeks! Needed this before Christmas, it arrived early on 23rd in the pristine condition I expected it, our delivery guy took the packaging off and brought it safely in to position, it was rather large over 2m on the truck coming through the house. We were texted and phoned to be kept informed of delivery, we took a chance on Marks Electrical as we are nearer London than Leicester, but have been totally happy so far, now it's up to the fridge freezer to perform too... Thanks to their driver too, he did a great job!”

Marks Electrical 5 star review on 24th December 2017

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Posted 7 years ago

“Driver did just as requested on address notes.”

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Posted 7 years ago

“Absolutely first class service, every single step of the deal was completed with professionalism and to their word. Simply outstanding!!!!!”

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Posted 7 years ago

“Very happy with purchase and at a great price. Excellent communication and delivery was on time as promised. Must mention Andy, the delivery chap, who was absolutely first class!”

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Posted 7 years ago

“What a service? From the moment the telephone was picked up and the order of my fridge freezer was made, until the delivery from a very pleasant driver,I could not have asked for a better service. As I have said the service was exceptional. Well done and I would not hesitate to recommend to others. Thanks very much.”

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Posted 7 years ago

“Service is outstanding from order to delivery. The best experience from an internet retailer.”

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Posted 7 years ago

“Great service very professional helpful and keeps you up to date with order very nice and polite driver put appliance into room where I asked him to would highly recommend this company”

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Posted 7 years ago

Marks Electrical is rated 4.5 based on 1,127 reviews