"Delivery and comms were fine for the new product. However I had my old fridge freezer removed as part of the package. When wheeling out the appliance the drivers (Figgy and Steven) dropped it and it hit my front door causing a large chunk of the door to come out\r\nReported it immediately to customer services after they left who are refusing to take the matter further as in their words 'We do not have any evidence indicating that the damage was caused by our delivery drivers'"

"brought a double upright freezer but the delivery man were too lazy to take the wrapping off to get it in the front door and too lazy to take it around to the back garden plus i had to wait for delivery because no one had marked the item ready for delivery."

"Absolutely shocking and am so glad I have evidence of their warranty fraud. \r\n\r\nI brought a Fisher & Paykel 5 burner gas hob and it comes with a 5 year warranty - Due to their admin mess up while their online portal system showed my warranty expires in 2026 their other so called system showed it only had 2 years. (Even thought I have an email confirmation from the warranty team confirming expire date of 2026)..\r\nThey advised me to call back today and surprisingly they have changed the online portal system to state my product warranty has now expired..."

"Worst company ever avoid at all costs . Sold me a used Tv as new and failed to refund"

"SO-1144469-20221130\r\n\r\nBought an expensive LG washer dryer during black Friday offer and when I rang up to reconfirm the order, their phone staff assured me delivery on Wednesday. However I got confusing emails yesterday about refund and delivery at the same time. Even text messages recieved about delivery around 8.07Am in the morning. Also they sent me email saying can not deliver and stock was not available in the warehouse. Really?? The same item has been listed for 250gbp more now. Customer service on the phone could not care much and had a worst experience. Funds still not received to paypal.\r\nSo many negative reviews and feedback about their aftesales service.\r\n\r\nThis is the 1st and will be the last time ever going to use this company."

"SO-1144469-20221130\r\n\r\nBought an expensive LG washer dryer during black Friday offer and when I rang up to reconfirm the order, their phone staff assured me delivery on Wednesday. However I got confusing emails yesterday about refund and delivery at the same time. Even text messages recieved about delivery around 8.07Am in the morning. Also they sent me email saying can not deliver and stock was not available in the warehouse. Really?? The same item has been listed for 250gbp more now. Customer service on the phone could not care much and had a worst experience. Funds still not received to paypal.\r\nSo many negative reviews and feedback about their aftesales service.\r\n\r\nThis is the 1st and will be the last time ever going to use this company."

"Great product and a fantastic price with next day weekend delivery included. The high street shops, one very well known, may need to watch and learn. Second purchase from Marks Electrical and won\u2019t be my last. Friendly professional service from the sales team to the delivery team, and a great online shop. Thanks again"