“The worst banking app ever. When I generate a new code there is nowhere to enter the new number and the old code stops working. Have spoken to customer services each time it happened as I am always being locked out. The only way I can get it work is to delete the app and reinstall it - absolutely rediculous. I've been a customer for over 20 years and am now for the first time seriously considering giving it up, which is a shame as I do like the points!”
“Absolute appalling service, totally and utterly customer unfriendly. Took nearly one hour to complete application and when the person actually sent the email confirming this again I could not register as came up with issue I contacted them about.
This seriously need sorting out as if this a taste of what is to come they are going to lose many customers.”
“Well this is first of two very different reviews. We opened our joint account with M&S Bank about two years ago. The lovely service assistant, Janet, was really helpful and could not do enough to help us. We spent an entertaining two hours in the Merry Hill store while she explained the details of their banking service, opened up our new account and managed our internet access set up. This was all in middle of a heatwave. I have to say the M&S bank assistants all deserve five star reviews. I hope they have found new positions now all of the in store banking has been closed.”
“Seem to be having similar issues as other people. Trying to register for internet banking and the process gets stuck half way through and qn error message. Helpline and live chat useless. Avoid the good credit card balance transfer. Lucky for me I haven't transferred the balance yet.”
“UNABLE TO SPEAK TO A UK CALL CENTRE. ALL CALLS DIVERTED TO FAR EAST. THE PHONE CONNECTIONS ARE POOR AND IT IS HARD TO UNDERSTAND THE OPERATORS. STAY AWAY!!!!”
“Extremely poor helpline - I would guess it is in India from the very hard to understand accents - have had to call several times about credit card over the years and service has never been acceptable. This last time was trying to get help with registering for internet banking - obscure msg from web page and poor helpline communication let this company down.”
“Awful online banking app. Dated & Clunky. They give you a tiny little battery device with tiny fonts and buttons - the thing cannot be used on a desk because it flips over when you press a button!! Useless.
I have Nationwide and Lloyds accounts, both have excellent web apps and the battery devices they provide are sturdy, and easy to use. No surprise M&S Bank is closing”
“I have a credit card with M&S bank. Mobile banking app is terrible as it gives no pending transactions and no statements. So tried tonight to see my statement via Internet Banking and no luck could not find them anywhere.
Absolutely terrible experience.”
“Going back when trying to open m&s ca and switch, it took so long that the interest rate went down on the regular saver a/c I intended opening. So my husband didn’t bother and just had the credit card. Then the quarterly vouchers offering points when you spend were to be used with my debit card so now they’re closing current a/cs I haven’t received the points vouchers which I normally receive with the money off vouchers earned while shopping with the previous points vouchers. My husband is still receiving these but I’m not even tho I too have a credit card. Did 2 online messages and not happy with the replies saying that the vouchers are sent out randomly like a lottery. This is untrue as we have received these quarterly since the credit card applications over a year ago. Not happy I have to switch my ca. When companies stop growing and customers are not happy with enquiry replies it might be a start to a slippery slope to extinction.”
“Sad to have to change banks. Was annoying for both my mother and myself. Part of HSBC but we haven't moved to HSBC despite the offer of an incentive as don't appreciate the reasons for having to switch account. My mother went back to her previous bank and myself am going back to a previous bank.
Won't be moving again. Sad they are closing but no problem.
Anyone banking with HSBC I'd think twice about banking with them which M and S was a part of. Only a matter of time before they pull out the UK banking market altogether like in France.”
“If I could give no star I would. I requested M&S bank to recoup funds from FatFace I received no assistance. M&S kept saying they will send me form to complete. Received none instead I was send letter of arrears from FCA. Terrible no assistance for their customers. Eventually after numerous emails and substance phone call FatFace refunded me but M&S charged me interest.”
“Awful customer service. Wasnt advised when I opened the account ,that to pay cash in,you have yo phone them first every time.Now they have advised all current accounts are closing .They messed up the new take over ,on my m and s direct debit payment ,and caused me to have a late payment for the first time ,and then put it on my credit file .I'm disgusted ,that they arnt putting it right ,as it was their mistake.”
“This has been the best bank I've used. Easy to use online banking and I always get through to someone quickly on calls. Customer service has been excellent. So disappointed the current account is closing.”
“Good afternoon - very frustrated with the app and had to call customer services to assist - I was on the phone for over an hour, but what a star a member of your team was - he assisted me throughout, it was a phone problem, but finally managed to sort out the problem fully - thank you Paul Reynolds - I certainly hope M and S that you read your reviews and congratulate your member of staff
thank you”
“Ideally I'd give no stars.
Got to be the most outdated banking system around. Only way to get something changed or check a query is by phone so as you can imagine you can be on hold waiting to speak to an advisor for a long time.”
