“Really happy so far with everything from Martian mushrooms. Fast delivery, detailed instructions & even answered a question I had after the purchase.”
We're delighted to hear that you're really happy with your experience at Martian Mushrooms! Fast delivery and detailed instructions are top priorities for us, and we're pleased to know we've met your expectations. It's great to hear that we were able to assist you even after your purchase. If you ever have more questions or need further assistance, don't hesitate to reach out. We truly appreciate your support.
Sincerely,
The Martian Mushrooms Team
Dear Kyle,
Thank you for taking the time to share your experience with us! We're delighted to hear that you appreciated the speed of our delivery and found the spores you received interesting for study. It's our goal to exceed expectations, and we're thrilled to know we hit the mark for you. If you ever have more inquiries or if there's anything else we can assist you with, feel free to reach out.
Sincerely,
The Martian Mushrooms Team
Dear Rob,
We appreciate your positive feedback! It's wonderful to hear that you found our service prompt, efficient, and that our communication met your expectations. We strive to provide a seamless experience for our customers, and your satisfaction is our priority. If there's anything more we can do for you or if you have any suggestions, please let us know.
Sincerely,
The Martian Mushrooms Team
“Superb company! Great service and communication and product too. Been a customer for a while and will certainly remain one. Many friends have reported the same experience!!”
Thank you so much for your kind words and loyalty! We're thrilled to hear that you've had a superb experience with our company. It's always fantastic to know that our service, communication, and products have met your expectations. We truly appreciate your ongoing support, and we're honored to have you as a valued customer. If you ever have any questions or need assistance, feel free to reach out.
Sincerely,
The Martian Mushrooms Team
“Superb.
First time mushroom grower, product arrived quickly, professionally packaged with clear instructions provided. Also required further advice on my mushroom growing journey and customer service are more than willing to help! I really couldn’t ask for more. Thank you.”
Dear Tony,
Thank you for sharing your positive experience with us! We're thrilled to hear that you had a superb experience as a first-time mushroom grower. It's great to know that your order arrived quickly.
We're here to support you on your mushroom-growing journey, and we're glad to hear that our customer service was able to provide the assistance you needed. If you have any more questions or if there's anything else we can do for you, please feel free to reach out.
Thank you for choosing us, and happy mushroom growing!
Sincerely,
The Martian Mushrooms Team
Dear James,
Thank you for your positive feedback! We're delighted to hear that you experienced fast delivery and helpful customer support. Providing excellent service is important to us, and we're grateful for your kind words.
If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out.
Sincerely,
The Martian Mushrooms Team
Dear Nathaniel,
We're pleased to hear that your order arrived promptly! Thank you for letting us know that everything is going well so far. If you have any further comments or if there's anything else we can do for you, please feel free to reach out.
Best regards,
The Martian Mushrooms Team
“Martian mushrooms are great. Bought some lion's mane, red reishi and turkey tail from them which arrived promptly and the after sale information service is second to none (much needed because this is my first attempt at mushroom growing)”
Thank you for your positive feedback! We're delighted to hear that you had a great experience with our products, specifically the Lion's Mane, Reishi, and Turkey Tail. It's fantastic that your order arrived promptly and that you found our after-sale service to be helpful, especially as you embark on your first attempt at mushroom growing.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to support you on your mushroom-growing journey!
Sincerely,
The Martian Mushrooms Team
“Excellent customer service by this wonderful company. Delivery is always fast. Love the packaging and products and they're always quick to respond to any concerns regarding my order. They're doing god's work! 10/10”
Dear Scott,
Thank you so much for your review! We're thrilled to hear that you find our service and delivery excellent. Your positive comments about our products mean a lot to us.
We're dedicated to addressing any concerns promptly, and we're grateful for your recognition. Thank you for the 5 star rating! If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out.
Sincerely,
The Martian Mushrooms Team
Dear Alfie,
We appreciate your fantastic feedback! It's great to hear that you found our customer service to be 10/10, and we're pleased that your order arrived promptly within 3 days.
We look forward to serving you again soon and providing you with more quality products. If you have any more comments or if there's anything else we can assist you with, please don't hesitate to reach out.
Sincerely,
The Martian Mushrooms Team
“A superb company to deal with! Been a customer for a few years now and they have been excellent in service and communications every time. Highly recommend for beginners and experienced growers”
Dear H,
Thank you for your continued support and loyalty! We're thrilled to hear that you've had a superb experience dealing with us over the past few years. Providing excellent products and services and clear communication are always our goals, and we're delighted to have met your expectations.
Your recommendation is truly appreciated. If you ever have more comments or if there's anything else we can do for you, please feel free to reach out.
Sincerely,
The Martian Mushrooms Team
“Quality products and always amazing service. Martian are also very accommodating when it comes to my shipping requirements. First class service as always. Buy with confidence”
Thank you for your kind words! We're thrilled to hear that you find our products of high quality and appreciate the amazing service. Accommodating our customers' shipping requirements is important for us, and we're glad to know that you've had a positive experience with us.
Your confidence means a lot, and we look forward to continuing to provide you with first-class service. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Sincerely,
The Martian Mushrooms Team
Dear Neil,
Thank you for your concise and positive feedback! We're delighted to hear that you consider us a top company. Customer satisfaction is our priority, and we look forward to continuing to meet your expectations.
If you ever have more comments or if there's anything else we can do for you, please feel free to reach out.
Sincerely,
The Martian Mushrooms Team
“I am delighted with Martian's products and service. The orders arrive very quickly and I love the gifts that are always included with every order. Of all the products I've tried, I'd go for the monotub. It's simple to use and clean, but very effective. For just a little more effort compared to the Mushbag, you get a lot more mushrooms, and it's so rewarding to see them grow! I harvested more than 500 g in the first flush, and now, a few days later, new mushrooms are already growing. They are of excellent quality.”
Dear Miriam,
We're absolutely thrilled to hear about your positive experience with our products and services! Thank you for sharing your satisfaction.
It's great to know that you've found the MonoTub to be a standout product, providing simplicity, cleanliness, and impressive yields. We aim to offer rewarding and effective products, and your harvest of over 500g in the first flush is truly exciting!
Your support means a lot to us. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Sincerely,
The Martian Mushrooms Team
“Things I like about Martian Mushrooms:
1. They have a good selection of products at reasonable prices.
2. The products I have ordered have all arrived promptly, are well packaged and of good quality.
3. All the spores I have purchased have grown well.
4. They have lots of regular offers and free gifts.
5. They have lots of guides and advice on how to grow mushrooms including a 'chat with a mycologist' function.
6. Shipping is free on all items
7. The website is well designed and easy to navigate.
Things I'd like to see
1. Self-adhesive filters of various sizes and self-adhesive injection ports on sale. The self healing injection ports combined with the gasket maker can be fiddly and time consuming when using them on jar lids. Drilling a couple of small holes and then sticking on self adhesive filters and injection ports is much easier and cleaner to do.”
Dear Alexander,
Thank you for your detailed and thoughtful feedback! We greatly appreciate your positive comments and the constructive suggestions you've provided.
We're thrilled to hear that you appreciate our product selection, reasonable prices, and prompt, well-packaged delivery. It's fantastic to know that your mushrooms have grown well and that you've found value in our regular offers and gifts.
We also appreciate your suggestions for improvement. Your feedback about self-adhesive filters and injection ports is valuable, and we'll certainly consider this as we strive to enhance our product offerings.
We're grateful for your support and look forward to continuing to serve you. If you ever have more suggestions or if there's anything else we can assist you with, please feel free to reach out.
Sincerely,
The Martian Mushrooms Team
“Highly recommended company! Always great products, excellent customer service and different deals/ discounts. I'll definitely be back to order again soon!”
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you find our products great and our customer service excellent. It's always our goal to provide top-notch service and quality products to our customers.
We appreciate your recommendation and look forward to serving you again soon. If you have any further feedback or if there's anything else we can do for you, please don't hesitate to reach out.
Sincerely,
The Martian Mushrooms Team
Dear Pawel,
We appreciate your positive feedback! We're glad to hear that you found our products to be nice and reasonably priced. Providing value to our customers is important to us, and we're delighted that you had a positive experience.
If you ever have more comments or if there's anything else we can assist you with, please feel free to reach out.
Sincerely,
The Martian Mushrooms Team
“Amazing customer service, wonderful products, best coffee ever, gives clarity, feel good factor and no nasty come down unlike other coffees, health benefits unreal. Thanks again”
Dear Selina,
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our customer service and products. It's fantastic to know that our Magic Brew provides not only a wonderful taste but also a clarity and feel-good factor without the usual nasty come down.
We're dedicated to delivering high-quality products with health benefits, and we're delighted that you appreciate them. If you ever have more feedback or if there's anything else we can assist you with, please feel free to let us know.
Sincerely,
The Martian Mushrooms Team
We're thrilled to hear that you had a quick and easy experience with us! It's always a pleasure to bring a smile to our customers' faces, and we're glad you enjoyed the free stickers. If you ever have more feedback or questions, feel free to reach out.
Sincerely,
The Martian Mushrooms Team
“NO LIFETIME GUARANTEE. False advertising.
I have been incubating the all in one mushbags in a temperature controlled incubator, in perfect conditions, for over a month now, without ANY growth (wet spot issue). I was in contact with Kaz for advice during that period, and he re-assured me that if I have no growth, I am covered by the "Lifetime Guarantee". I have followed all of their instructions to the T.
A month has passed without any growth, so I contacted Kaz to ask for replacement bags as per the guarantee. And that's when the excuses started.
After several email exchanges, I did not get any closer to having those bags replaced, instead they are now blaming the spore supplier, who in fact is a reliable supplier, recommended by my friend, who had successfully grown mushrooms, albeit he does not use martian mushbags and instead prepares his own substrate.”
