“Unfortunately, the item I ordered was out of stock. I was offered a full refund or a reduction on any other item I wanted to purchase. I felt the customer service was very good, and I would visit this supplier again.”
“There was a problem with delivery and although it was a Royal Mail problem this company made it right.....
I was very impressed with how it was all dealt with and delighted with the outcome...
Emma was the girl I was in contact with she was excellent..Thank you...”
“My item never arrived, which was ordered via Groopie.though on phone they confirmed the order. I had to send countless email,without any joy.
I had ordered this dress for a special occasion, but in the end I was satisfied that it was a big mistake ordering from them. I will keep away from them,there are other companies I will use,as I don't mind paying if I get acceptable service. Finally I will get the refund.”
“I ordered my dress and it was poor quality and not suitable - I wanted to return it but there was no paperwork included. I have tried ringing, but there is just a message which directs you to email them. I have emailed several times requesting returns paperwork so that I can process the return, but all emails have been ignored and so I have lost my money. Very frustrated. This Company make me very hesitant about further on-line shopping!”
“Terribly unimpressed with their service and won't be using this company again. Only one of the four items ordered have been delivered. Disappointed with the dress and so would like to return but no paperwork was included and the company is completely ignoring my enquiries.”
“Delivery very fast, ordered 3 in I dress , fits well true to size and ended up ordering a further 2 dresses. Very happy with Martildo and will be ordering again in the future.”
“My dress arrived very quickly, which was great as many items I have ordered on line from other companies have been slow to get delivered to NI. The dress looked very nice for the price, but unfortunately the style did not suit me. I will be ordering again but a different style.”
“After ordering the first time I was pleased with the dress especially as they were so reasonably priced. I ordered tow more but wasn't so happy with one of them as the top didn't seem to suit me so I returned it. I will certainly order more. I was very impressed with the speed of delivery and with the returns process. Excellent customer service.”
“Dress very thin and "pulled" down one side. Feels really cheap. Im a size 18 but ordered 20/22 as sizes we described as small. Dress would not go over my boobs and measured at 38inches - very small - sad as it looked great in photo - dress returned. Good points were quickness of order and customer service.”
