Massage Chair Planet Reviews

Name: Massage Chair Planet
Rating: 4.77

4.8 Rating 196 Reviews

94 %

of reviewers recommend Massage Chair Planet

4.8

Based on 196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Massage Chair Planet 5 star review on 5th April 2022

Ning Zhou

Massage Chair Planet 5 star review on 17th January 2021

Tim Sheldon

Massage Chair Planet 5 star review on 5th January 2021

Simon Jan

Anonymous

Anonymous // 01/01/2019

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“So comfy even for a larger person. Material is soft and durable. The controls are easy to use for my 90 year mom. Great price bought direct from here instead of marked up for the sale chair elsewhere.”

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Posted 2 years ago

“I was going on vacation shortly after ordering my chair and the local dealer in Las Vegas held it for me in his warehouse. Great Service !!”

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Posted 2 years ago

“I wasn't here when it was delivered but I hear it went well. The back of the chair was broken, but I called and they sent out a replacement part right away and the tech came and fixed it himself. All in all a WONDERFUL experience.”

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Posted 2 years ago

“We all know that consumers often times get themselves in trouble by not reading the small print - the small print is intentful and not by mistake. Company’s often highlight all the things consumers want to see because if they highlighted the small print, they would likely not make a sale Full disclosure: I did not read ALL of the fine print - but let me lay everything out before you raise a brow. I typically scan for numbers (percentages and when payoff is scheduled) and I rarely finance unless it’s 0% interest - I can keep the money in an investment to pay off the purchase and the longer the term, typically, the better (inflation). I happened to purchase a massage chair from Massage Chair Planet (MCP) during their pre-labor day sale, which did not qualify for the 0% 48 month term, but qualifies for their 0% 12 month term. Okay, my bad. But what makes this situation really terrible on their end are 4 things; 1) I called to verify their terms, which brings me to my second point 2) their instructions were unclear, but to their credit, they updated their site after I called it out. The intergration from a technical standpoint is fine, as it posts a transaction to Synchrony bank. But from a completeness and customer service standpoint a) Synchrony didn’t show the financing terms on their side, but they do have an area for this, which likely means, massage chair planet is not sending (or did not send at the time of the approval process), what terms I signed up for b) massage chair planet posted (later) that I was approved for 6 months 0% financing - they fixed this. I just want to be clear that they resolved that issue, but companies should not get credit for doing what is right, as it’s the bare minimum c) MCP did not make explicit the terms during the checkout. After I called, MCP confirmed that, “*Your purchase* qualifies for the 0% 48 month term. It’s not that I qualify, but the purchase that is in progress qualifies. 3) I sent an email, as their process was so nebulous that I wanted to cover my own a**, so I emailed to get clarity in writing. They confirmed again that my purchase qualified for 0% 48 month and was sent an invoice which I was told to look it over and I replied, “As long as I get 0% at 48 months, it looks fine” 4) the invoice failed to spell out the terms/special and they failed to correct any misunderstandings. Did I miss the terms? Yes. BUT, so did they, on two occasions and they had a third opportunity after I replied to the invoice email. I offered to split the financing cost of $750 (financing charge passed down to MCP from Synchrony), as they were wanting me to pay $500, so I declined. Even though they made the mistake 2 times, and I, once, I figure that we could both share the mistake and cost. They declined. I figured I was at least fair, and if I paid more than half, it would be saying, “We will make our mistake right by you paying more”, because, I did verify on two occasions and if they don’t know their terms, then how clear is it to the consumer? So what’s the big fuss? For the sake of argument, they have terms written out that I signed up for. Well, they also written out through email and verbally, what those terms were. However, maybe it’s a false dichotomy, but I can only reduce this issue into 1 of 2 scenarios; 1) they mislead me and misrepresented the terms on purpose, or 2) they didn’t know the terms themselves If either one of these cases exist, then they should split the cost. After all, it should be the bare minimum thing to do.”

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Posted 2 years ago

“Customer service is great! They reached out to me after the delivery to check on the service provided since I purchased the white glove delivery service. I informed them of my dissatisfaction due to the shortage of manpower to get the chair upstairs--causing scratches on the chair. They reached out to the manufacturer and delivery service company and made things right by reimbursing the delivery service fee.”

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Posted 2 years ago

“Massage Chair Planet has ample amount of massage chair selection, and got great brands to choose from. The best part of it is Mr. Tanner Carden! He is very knowledgeable, knows the products very well and recommended models that best fits me. He is also calm and so patient, allowed me to try different floor models even those not within my budget. He also communicated with me thru email when I asked for other options and when the new floor model arrived. He also gave me payment options. Tanner is an excellent guy! Thank you Tanner!!! I also want to mention that Adam is great too! He assisted us when we walked in, gave me some tips.”

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Posted 2 years ago

“I think your company assets is Tanner. When I called price check & some recommendations from a sales representative, which is Tanner, perfect response with knowledge to understand to purchase a massage chair right away to choosen. I'm so happy to know him & very Thankful to guide. I'd like to my friend to mention to him when a chance to buy any massage chair. Thank you Tanner & all. Sincerely Yun”

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Posted 2 years ago

“Tanner is awesome! He’s patience and knowledgeable about the product.”

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Posted 2 years ago

“Tanner was very helpful and responsive.”

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Posted 2 years ago

“It was the easiest transaction ever! Steve was very professional and knowledgeable all throughout. I’m glad I did my purchase with him.”

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Posted 2 years ago

“Great service by Steve! Got exactly what I wanted. He worked with the manufacturer and the purchase and delivery arrangements were done promptly. I deal with phone purchases all the time and you should know that you’ve got a great rep in Steve.”

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Posted 2 years ago

“Two of the wheels fell of during delivery. Please resend”

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Posted 2 years ago

“A joy to work with. The staff is very friendly, courteous and effective. I purchased the Infinity Genesis massage chair, very happy with this product.”

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Posted 2 years ago

“Customer service was an A+++. Adam and Tanner were very knowledgeable and available every time I call with questions. They were patient when showing the different products that were suited to our needs.”

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Posted 2 years ago

“The chair is good quality. The shipping took about 6 weeks. Which seemed like a long time to wait.”

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Posted 2 years ago

“The chair is amazing. The best purchase ever!!”

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Posted 2 years ago

“I have two words. Incredible service. It seems like service is no longer a priority anymore in business but Massage Chair Planet hasn't heard that. Not only did I get the best price they went above and beyond to answer my questions, offer advice and support me through the process of delivery. I look forward to working with them again!”

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Posted 2 years ago

“Ordered the chair on October 26th. The chair was shipped in mid November to their white glove delivery provider. Not getting the chair until December 16th (hopefully). It's been sitting in a warehouse for a month. I called them to check and see why this was the case, the CSR said she would follow up but she never got back to me.”

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Posted 2 years ago

“The lower leg massagers/airbags are not as good as they could/should be. The bluetooth speakers only stay connected for about 10 seconds and then sound goes away. Their is a lot of variety of preprogrammed massages.”

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Posted 3 years ago

“I love it and very enjoy it thank you so much”

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Posted 3 years ago

Massage Chair Planet is rated 4.8 based on 196 reviews