Massage Chair Planet Reviews

Name: Massage Chair Planet
Rating: 4.77

4.8 Rating 196 Reviews

94 %

of reviewers recommend Massage Chair Planet

4.8

Based on 196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Massage Chair Planet 5 star review on 5th April 2022

Ning Zhou

Massage Chair Planet 5 star review on 17th January 2021

Tim Sheldon

Massage Chair Planet 5 star review on 5th January 2021

Simon Jan

Anonymous

Anonymous // 01/01/2019

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“I canceled the order”

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Posted 3 years ago

“Great online videos to explain the features of the chairs I considered. Once I called, I had professional, knowledgeable interactions with Luis. Even thought the chair I purchased was same priced at other sellers, Luis' service and the airfare stipend finalized my decision to buy from Massage Chair Planet. I’ve had the chair now for about three weeks. It was delivered expertly and setup exactly where I asked. The delivery date was spot on from what the website initially showed. My wife and I are very satisfied with our Human Touch Novo XT2. It does all the videos say and show and is a nice looking piece in our home.”

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Posted 3 years ago

“Tanner was very helpful and the process was so easy. Answered all my questions I needed to know.”

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Posted 3 years ago

“Good customer service. Overall great experience.”

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Posted 3 years ago

“The Osaki 4D Escape has been wonderful in the short time that we've owned it. Numerous friends and family have made their way over to try it out and have fallen in love with it. The foot/toe massagers are crazy good as your foot is fully immersed. I wear a size 12 shoe and do not believe that any larger of foot would be very comfortable. There is serious compression from the airbags in all areas. The purchase of the chair was smooth and painless working with Ed. He was very knowledgeable, patient and kind in answering my questions. I called and spoke with Ed and other workers on several occasions while waiting for the shipment which arrived approximately one week earlier than had been estimated. The white glove service was offered but not accepted. The chair was not easy to move as it was around 300 lbs and luckily for me I have a ranch home so I was able to muster the strength to get it inside. I would definitely recommend the white glove service and allow it to be put together by someone if possible. All in all, I would recommend Massage Chair Planet for their patience and kindness. These chair are not a small purchase (financially or physically) and I believe that Ed and the other workers answered all questions with professionalism.”

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Posted 3 years ago

“I have very happy with the sales people. I am awaiting the arrivally of my new chair.”

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Posted 3 years ago

“Excellent, quality chair. Salesman was knowledgeable and courteous. I look forward to full relaxation every morning!”

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Posted 3 years ago

“We are enjoying our new chair from Massage Chair Planet very much. The chair arrived fairly quickly under the circumstances and we are very happy with it.”

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Posted 3 years ago

“Very happy with service & chair”

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Posted 3 years ago

“Nice chair, worth the price!! Visited their showroom during Pandemic, very clean and showroom has all top quality chairs to try. Thank you so much for all your effort and harding working & knowledgeable staffs.”

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Posted 3 years ago

“Friendly customer service”

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Posted 3 years ago

“I am very disappointed in the level of service and customer service I received from this company. I had high hopes when I purchased my chair. The "white glove" delivery is a joke. I believe it is on the company they chose to deliver the final mile. Werner Transport was the Umbrella company and they subcontracted to Falcon Express in the area I live. The delivery guys were the most unprofessional. I bought a $8500.00 chair and when it came I watched in horror as the two men flipped the box end over end from the street to the curb and up the sidewalk to my house and eventually onto my front stoop. They then flipped it into the house and proceeded to slide it along my hardwood floors!! I have a stairwell that is designed by an award winning architecture company and it is a patented design, yet they said they could not get it down the stairwell. Once they unpacked the box, because they realized they couldn't keep sliding it down the stairs, they were not physically capable of lifting the chair to go down the stairs. They did not have any proper moving equipment. There were not even wearing uniforms. They were in a hurry to get away and intimidated me into refusing the delivery because they had other stops to make that day and, as they put it, said they couldn't open all day at my house. So after the 5th or 6th time he said do you want to refuse this I agreed. They had already damaged my floors with scratches and when I wrote it on the paper the one guy got very upset and tried to tower over me and tell me to remove what I wrote about the floors. My spouse came out and said that they needed to leave now and they could take up that issue with their supervisor. Massage Chair planet was less than understanding of my dilemma. They even acted as if it were my fault. I could clearly see that the chair would easily fit down the stairwell if they has brought some moving equipment like moving straps to help them lift the chair. They talked me into trying a second attempt with a third person. I was hopeful that a new crew would be able to complete the delivery. I even asked three times, and was assured, that a different crew would come for the second delivery. Who do you think showed up for the second deliver that next week? They sent the same two guys with one other guy to help. The first thing the head driver did was march up to my face and tell me that I will sign a waiver to release him from any and all damages made to my house Before they would even attempt to bring the chair in for the second time. I said absolutely not and who is going to fix my floors from the first time?? He then asked me again and said are you refusing this delivery? And I said yes, if you are going to demand me to sign a waiver because I am not signing anything. SO I shut my door, I called massage chair planet and they had someone from the delivery company call me. Before that I called the delivery company and asked why they sent the same people when I had been assured that it would be different ones and the dispatch lady started with an attitude voice telling me that I did not get to choose who made my delivery and it was randomly assigned in the mornings. I hung up and then I received a call from a supervisor of the delivery company asking me if they sent a three man crew to my house immediately while the truck was still there on the street would I allow them to deliver the chair. At this point I was so upset and just flabbergasted at the audacity of the crew trying to get me to sign a damage waiver and then the wait of an hour for a new crew to show up, I said no just take it away. I sent it away, I never even had possession of it. The company still has my money and will not issue a refund because they are trying to impose their return policy which included a 3% credit card fee and the original shipping charges. I do not agree with it. I never received the chair and I simply asked to cancel the transaction. They need to seek restitution from the horrible delivery company. I should not have to pay for such bad service. So as of today I still do not have my refund, they are keeping my money hostage and as far as I know they got their chair back. I would Never recommend this place. It was the most negative experience I have had in my life. I have written to customer service several times and they will not refund my money unless I pay for shipping and 3% credit card fee. I do not feel as if this was my fault and I still have scratched up hardwoods as a horrible reminder. No one has contacted me about fixing my floors. Don't buy anything from this company.”

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Posted 3 years ago

“Very nice chair, it worth the price. Thank you for Massage Chair Planet’s staffs referral.”

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Posted 3 years ago

“The recliner was very stylish, very comfortable and massage was just right. Just wish that it massaged more than just the back.”

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Posted 4 years ago

“It was a very positive experience! Tanner was extremely helpful and kept us informed about tracking and delivery. We love our massage chair! Thank you Massage Chair Planet!!”

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Posted 4 years ago

“The phone contact was very good. He was helpful and knowledgeable. Paying for a product and waiting 2 months is different but i just it goes with the times”

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Posted 4 years ago

“Well, I'd like to be understanding, but I still haven't received my chair. I originally ordered it in August, I was then told Sept, then Oct, then Nov, now December.”

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Posted 4 years ago

“I really wanted to buy a massage chair, but wanted something nicer than from a wholesale store or furniture place so I checked out Massage Chair Planet. They had a great selection and let me take as much time as I needed to find the perfect chair. I did, and in less than 3 days it was delivered and setup in my home. I love it!”

Massage Chair Planet 5 star review on 17th November 2020

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Posted 4 years ago

“Good discussion with Adam. Delivery shorter than promised. Second massage chair bought from Adam in 15 years. Good delivery and chair works great.”

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Posted 4 years ago

“I can't say enough about how great Tanner was in helping us pick out our new massage chair. He was very patient and allowed us all the time in the world to try out the various chairs (and there was a large selection to choose from ). He was very knowledgeable about all the brands, their strengths and weaknesses, and how we would benefit from them. We ended up with the Infinity and love it very much.”

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Posted 4 years ago

Massage Chair Planet is rated 4.8 based on 196 reviews