“Used to be great but have diminished rapidly recently.
Always had some problems but their comms were good & things were sorted. However, in trying my first BTC deposit, it has become 'lost' despite using MCX's wallet address & that address appearing on the senders blockchain. What really has sent me over the edge was a deposit made on 14 April from my bank directly to MCX. Used to be instant but was informed that it would take up to 48 hrs. 48 hrs later it still hadn't appeared. I've been on their 'chat' & emailed MCX numerous times but they have yet to send any response in over 2 weeks.
I think they have turned into scammers.
Now, a phone number that used to work, 888-629 2003, has been disconnected.”
“After yesterday's a very helping and impressive guidance, exceptional patience all the way to help me this long registration and deposit and validation process... I felt so thankful to come across this level of professionalism and Sincerity. Credit to The amazing Terry, Shelly, Nathan, Jennifer.
And today this morning Anthony and Nathan has helped me greatly to speed up the process of transfer. Finally Marshall has been so knowledgeable and clue up with what question I came up and explains to me so expertly.
What amazing people with integrity and high moral standards, so far so good.... Much Appreciation x”
“Very pleasant experience. I had issues somewhere between my computer and their servers uploading documents to start my account. All I needed to do was to contact customer service and was helped within 30 seconds. The gentleman who was helping me told me I could just sent him the files right on the chat and he installed them into my account. Best customer service I have ever experienced!! Thank you Masscoinex!”
“Dealt with George from customer service. He helped me through the deposit process and was very patient with a first time user. Highly recommend this site.”
“Awesome!
Highly recommend Masscoinex. Special mention thanks to Ron Lenvick for high customer service, customer support, his great patience & clarity. Above all, his honesty in guiding me on the sign up to my first transaction. Its just awesome more power to you & the customer team!”
“Truth must be said about Masscoinex chat support, for me it's the quickest, issues-resolving and compassionate support I have ever encountered. In fact, it is the best I've seen so far. The support were willing and ready to assist, and very polite. I had written on trust pilot earlier about Masscoinex about how I felt lost on their website, but their reply, beyond being professionally composed, you simply can't find a fault with it.
If there was more stars, I'd give it all.”
“Once Margaret connects to the chat , she explains all the statements in details and professionally , on the other hand , she is so friendly , thank you more time Margaret ,you are GREAT !”
“Once Margaret connects to my chat , she is so helpful and informing me so well about everything I need and going to step by step on all the statements so professionally , on the other she is so friendly . Thank you one more time Margaret for helping me very quickly.You are GREAT !”
